Retail sales training for better customer service

1. Retail Sales Training Retail Sales Training For Better Customer Service https://www.eleapsoftware.com/retail-sales-training/

2. About us :- eLeaP LMS is a leader in the e-learning industry because its learning management software system is flexible, adaptable and customizable – and so easy to use it can be up and running in a matter of minutes with no special training. eLeaP also has an extensive library of over 700 ready-to-go training courses which you can easily deploy to your team. Many of our customers greatly benefit from our free professional training services to help them make sense of the confusing and expensive training and e-learning landscape. Employees must be engaged to be most effective and productive. Using a customizable e-learning system that provides relevant employee training will better engage staff, with the potential to increase productivity and revenue. It’s been estimated that nearly 25% of all employees leave their job because there simply aren’t enough training or learning opportunities. https://www.eleapsoftware.com/retail-sales-training/

3. Why is Important Knowing the seven steps of a sale gives you an overview of how a sale is conducted from beginning to end. Learning the various methods of approaching a customer is the first step in that process.  What You'll Learn  The seven steps of a sale  The importance and purposes of the approach in the sales process  How business-to-business sales representatives conduct the initial approach  The three initial approach methods used by retail salespeople https://www.eleapsoftware.com/retail-sales-training/

4. Key Term  service approach method  greeting approach method  merchandise approach method Steps of a Sale Professional salespeople go through seven steps when helping a customer make a purchase. Approaching the customer Determining needs Presenting the product Overcoming objections Closing the sale Suggestion selling Relationship building https://www.eleapsoftware.com/retail-sales-training/

5. Approaching the Customer The approach is the first face-to-face contact with the customer. The approach sets the mood or atmosphere for the other steps of the sale. It has three purposes:  to begin conversation  to establish a relationship with the customer  to focus on the merchandise Approaching the Customer When approaching the customer, follow these rules:  Treat the customer as an individual.  Be perceptive about the customer’s buying style.  Be enthusiastic, courteous, and respectful. https://www.eleapsoftware.com/retail-sales-training/

6. Steps of a Sale Sometimes it is easy to remember many steps by creating a mnemonic device, such as ANPOCS for the steps of a sale. What is the significance of each letter in this mnemonic device? How is ?Customer Relationship Building? part of the sales process? https://www.eleapsoftware.com/retail-sales-training/

7. The Approach in Business-to-Business Selling In B2B selling, the salesperson will set up an appointment in the pre-approach stage of the sale. At the approach, follow these rules:  Arrive early to show you are interested and give yourself time to organize your thoughts.  Introduce yourself and your company.  Use the customer’s name.  Offer a business card. https://www.eleapsoftware.com/retail-sales-training/

8. The Approach in Retail Selling There are three methods you can use in the initial approach to retail customers: the service approach the greeting approach the merchandise approach The Service Approach In the service approach method, the salesperson asks the customer if he or she needs assistance. This method is acceptable when the customer is obviously in a hurry or if you are an order taker for routine purchases. https://www.eleapsoftware.com/retail-sales-training/

9. The Greeting Approach In the greeting approach method, the salesperson simply welcomes the customer to the store. This lets the customer know that the salesperson is available for any questions or assistance. The Merchandise Approach In the merchandise approach method, the salesperson makes a comment or asks questions about a product in which the customer shows interest. This method can only be used if a customer stops to look at a specific item. https://www.eleapsoftware.com/retail-sales-training/

10. Learning Management System CONTACT US Learning is an experience. Everything else is just an information https://www.eleapsoftware.com/retail-sales-training/