Consumer

1. Consumer Business • Vocational Assessment • Medical • Psychological • Social • Financial • Legal • Assistive - Technology • Independent Living • Education • Vocational • Individual Plan for Employment • Job Match • Ongoing Supports • Needs Assessment • Staff Education • Job Analysis • Job Match: (KSAs) • Technical Assistance • A.T./Rehab. Engineering • Reasonable Accommodation • Financial Incentives • Customer Outreach • Product Development • Ongoing Supports Employee Employer Supports Vocational Rehabilitation Counselor

2. John P. Evans • Corporate Consultant, Washington DVR • Certified Rehabilitation Counselor • HR Manager – WA. State Dept. of Personnel • Statewide ADA/Reasonable Accommodation: training, technical assistance and mediation • VR Counselor • Co-founder of ACCESS Foundation • Nordstrom Celebration of Cultural Diversity – Community Award • WA. Personnel Resources Board – Award for exceptional public service • Governor’s Trophy for service on behalf of people with disabilities in Wasington.

3. Calvin Lyons • VP Diversity for Talent Recruitment & Organizational Capability at Washington Mutual – build a diverse workforce. • Co-Chair Washington Mutual Internal Diversity Advisory Group (DAG) • Managing Director the WA. Affiliate of INROADS, Management at McDonnell Douglas • Community: YMCA, WSBLN, Dean’s Advisory Board-Alber’s School of Business, National Black MBA Assoc., National Council of LaRaza, Society of Human Resource Managers, Pacific NW Bankers Association • Washington Mutual: 2,500 offices in 50 states, grown from $22 to $268 billion in assets in 5 years, 7th largest financial institution in nation, community commitment, national recognition.

4. Johnetta Rowsey • Diversity Affairs Director for Washington and Alaska • Diversity initiatives: employment and promotion, employee training and community outreach. • Company connection to community diversity • Celebration of Cultural Diversity: Community Leaders and Scholarship program • Nordstrom is nationwide retailer with a commitment to providing excellent customer service and having staff that reflect the diversity of the community where they work.

5. Debra Russell • Director of Starbucks Resource Center • SRC – customer relations, warranty services, business 2 business and the Starbucks Card • Contact Center Management for 10 years, started at Western Wireless when customer care was 1 person and left as Executive Director with 500 employees in 3 locations • Family and community commitment: DSB-BAC, National Alliance for Autism Research, Presidents Associates at WSU, American Society for Quality • Starbucks – leading retailer and roaster of coffee in the world. Retail locations: North America, Europe, Middle East, Pacific Rim, plus online store (Starbucks.com).

6. Vicki Winn • Director of Professional Development for Western Wireless Corporation. • Call center operations: recruitment, placement and staff development. • Director level oversight of the Talent Acquisition, Training Design & Delivery and Quality Assurance departments. • 700 employees in Washington, Kansas and Texas. • Western Wireless is the leading provider of wireless communications in the western U.S. Own and operate cellphone systems under the CellularOne name in 19 states west of the Mississippi, serving over 1 million households.

7. Rick Walters • Assistant District Administrator Allentown, PA. OVR • Member of the National Rehabilitation Association – 2nd VP of the Pennsylvania Chapter. Rick is active in strategic planning activities and has coordinated regional training events. • Other PA OVR staff in attendance: David Baum, Stephanie Parker, Janell Shaffer-Yoder • Contact (610) 821-6441

8. Doris Biller Dorsey • President of Lancaster General Women’s Health Boutique (WHB) in Pennsylvania. • Extensive background in sales and marketing. • Previous customer of PA. OVR, used entrepreneurial program for assistance in business development. • Hires well qualified, “wonderful” employees from PA. OVR. • WHB – offers a range of health-related merchandise and supplies for individuals with cancer . • Contact: (717)290-3758

9. Mary Flynn • Consultant – Office Ergonomic Solutions in Connecticut • Registered Nurse – Occupational Health Nursing • Managed the national ergonomics program for a Fortune 100 company for past 12 years. • Experience in creating and implementing corporate policy on accommodations and return-to-work programs. • Recently joined the National Rehabilitation Association • Contact: (203)650-5304

10. Debra Karlowitch • VP Human Resources for C.F. Martin Guitar & Co. in Pennsylvania • Actively involved with PA. Office of Vocational Rehabilitation – interviewing, hiring and accommodating employees with disabilities. • Martin Guitar was established in 1833, produces the finest acoustic instruments in the world. Martin Guitars owned by: Sting, Joan Baez, Sheryl Crow, Paul McCartney, John Lennon, Bonnie Raitt, Jim Croce, Elvis Presley, Bob Dylan, Jimmy Buffet, etc. • Contact: (610)759-2837

11. Gary Wolfgang • Plant Production Manager for Wagman Metal Products in Pennsylvania for the past 6 years. • 30 years of experience in manufacturing operations and woodworking. • Wagman has a history of hiring people with disabilities, one employee with a developmental disability has worked for the company for 20 years. They continue hiring through PA. OVR. • Wagman Metal Products manufactures replacement trowel blades for use on concrete and epoxy construction equipment. • Contact: 800-233-9461