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Microsoft Retail Management System. Success depends on more than store location. Agenda. Retail Owner’s World. Microsoft in Small & Medium Retail. Microsoft’s Suite for Small & Medium Retailers. Retail Management System Overview. Retail Management System Key Benefits.
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MicrosoftRetail Management System Success depends on more than store location
Agenda Retail Owner’s World Microsoft in Small & Medium Retail Microsoft’s Suite for Small & Medium Retailers Retail Management System Overview Retail Management System Key Benefits Retail Management System Feature Highlights
Can You Relate? Solving Your Pain: Our Vision Anxiety over changing Pressure to change Solution Total Cost of Ownership Low cost Need to get on topof business information Need more productivityfrom my employees Doesn’t require in-houseexperts to use & get value Software suite built for the retailer designed to fully automate their business across all channels of commerce… …with a low TCO that provides quick return on investment (ROI). No worry, hassles Need to improvecustomer service Less time away frommy business Need more control Ecosystem …delivered with partners to create a full solution for the customer…
About Our Company • ASSURED COMPUTING TECHNOLOGIES • Over 1,000 Customers coast to coast and beyond. • Over 10 Years in POS systems • Microsoft Certified Partner
Industry Leadership Customer Commitment Product Innovation Microsoft in RetailWhat it means to you
Microsoft R&D investment is highest in industry Over 65% of POS lanes run on Windows Top retailers use Microsoft Over 30,000 SMB customers worldwide Broad ecosystem of local, specialized retail partners Microsoft in RetailWhat it means to you Industry Leadership
Outstanding customer support available 24/6 A complete set of in-depth customer training tools Ongoing market research to address customer needs Knowledgeable and responsive partners Microsoft in RetailWhat it means to you Industry Leadership Customer Commitment
Industry Leadership Customer Commitment Product Innovation Product development investment up 300% since 2002 Over 50 dedicated software engineers Intelligent workflows for efficient transaction processing Wide compatibility with POS hardware and devices Complete solution suite for small and medium retailers Microsoft in RetailWhat it means to you
A Software Suite Built for Retailers Store Front Applications Retail Management SystemStore Operations GP, Solomon,Axapta, Navision Back of StoreApplications Retail Management SystemHeadquarters Microsoft Office System Small Retailer Mid-size Retailer
Microsoft Retail Management SystemKey Benefits Streamline operations Improve profit margins Build customer loyalty Manage business, not technology Have a life outside your business
Microsoft Retail Management SystemKey Benefits • Automatically generate POs • View inventory status & best-price suppliers • Speed checkouts • Receive shipments & update inventory • Track inventory offline • Share reports • Connect POS data with Microsoft Office, Dynamics GP, QuickBooks & more Streamline operations
Improve profit margins Microsoft Retail Management SystemKey Benefits • Easily adjust pricing • Identify best selling items • Track ROI from marketing • Eliminate card payment terminals & fees • Increase employee productivity • Up-sell & cross-sell your customers
Build customer loyalty Microsoft Retail Management SystemKey Benefits • Customize receipts & price labels • Reduce out of stocks • Accept multiple tenders • Use flexible pricing structures • Tailor marketing to customer preferences • Convey a professional image • Reprint receipts • Protect customers’ card information
Manage business, not technology Microsoft Retail Management SystemKey Benefits • Easily install & use RMS • Train employees in minutes • Gain insight & make decisions • Access online help • Tailor POS screens • Manage different inventory types • Add new lanes or stores • Utilize existing PC & software investments
Have a life outside your business Microsoft Retail Management SystemKey Benefits • Eliminate the need to always be onsite • Keep business data secure • Track employee performance & attendance • Identify theft or shrinkage
Next Steps Get Started Today! (Insert Partner Call to Action) Get a free evaluation of RMS software Plan implementation and deployment
© 2006 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.
Product Overview • Control pricing, purchasing & inventory across stores • View & analyze data company wide • Set and monitor policies and procedures for every store • Process customer transactions • Run real-time, customizable reports • Manage inventory, customers, pricing, vendors, purchasing & more in stores Your Business Head Office /Lead Store Individual stores
Product Overview • Control pricing, purchasing & inventory across stores • View & analyze data company wide • Set and monitor policies and procedures for every store • Process customer transactions • Run real-time, customizable reports • Manage inventory, customers, pricing, vendors, purchasing & more in stores Headquarters Individual Stores
ReceivablesManagement BankReconciliation Purchase OrderProcessing GeneralLedger RMS and GP Integration RMS Store Operations RMS Headquarters Microsoft Dynamics-GP Inventory ReceiptsSales TransactionsCustomer Payments Customers,Inventory, Supplier,and Sales Data POS Station
Case Studies Verticals Sporting Goods - Cadence 120 Bicycle Works Specialty Apparel - Janie's Indian River Bazaar Beer/Wine/Liquor - West Side Liquor Jewelry/Gift – Kaufmann de Suisse Large chain implementations Avila Eastern National (largest RMS customer) Large single store implementation The Moderne Ltd. Dynamics GP Integration Grand Canyon Association Kuhlman
“Finally, we manage every item, warranty, and repair in one cohesive system. Each item has its own SKU, and we track serialized items from receiving through assembly and sale." Jon Jeffress, Co-owner, Cadence 120 Bicycle Works Case Study – Cadence 120 Bicycle Works Customer Profile Results Located in Alabama Faster purchasing saves 4 hours a week Full-inventory bicycle store with 3,500+ items & special orders Customized serial number tracking tells what is assembled Needed to speed orders & store processes Vendors more easily managed Faster and easier repair checkout Needed serial number tracking from receiving through assembly Exportable data
"Microsoft Retail Management System was the best business decision I could have made." Janie Panasis, Owner, Janie's Indian River Bazaar Case Study – Janie's Indian River Bazaar Customer Profile Results Located in Florida Revenues up 25 percent Receiving time cut 75 percent 4,000+ high-fashion women's apparel, jewelry & accessory items Stock turns two to three times faster All handwritten notes in one database Reports used to target marketing Needed to better manage special orders, notes, stock levels & reminders Unproductive vendors trimmed More time for customers
“Twenty-four months ago, we didn't even scan bar codes. Today, we're experiencing unprecedented growth with few administrative headaches." Robert I. Feuling, Owner, Westside Liquor Case Study – West Side Liquor Customer Profile Results Family-owned business in Minnesota 74 hrs / month saved on keg registration Quicker transactions Seven outlets offering wines, liquors, beers, and party supplies Greater flexibility in pricing and ordering Reports show items to push or order Annual growth for over 25 years Inventory easily tracked and adjusted Needed flexibility for individual stores with central control Double-digit sales growth for lasttwo years
"If you don't embrace the future, you're clinging to the past. Your customers see all these advantages when they shop other stores. Wouldn't you want to offer them too?" Moneca Kaufmann, General Manager, Kaufmann de Suisse/Montreal Case Study – Kaufmann de Suisse Customer Profile Results Family-owned business in Quebec, New York and Florida Ambience is more conducive to buying Sell custom-designed high-end jewelry and watches Less clerical work means more selling Information is typed once for all needs Needed to reduce duplicate work flows More control over inventory Needed to analyze sales data and focus marketing Knowing sales trends guides decisions
"Last year Microsoft RMS and Small Business Manager gave us our tightest agreement ever between book and physical inventory." Kathleen Avila, Managing Member, Avila Retail Case Study – Avila Customer Profile Results 11 thriving small-footprint airport stores and kiosks Card purchases approved in seconds Buying budgets finished faster Needed faster checkout lines Inventory reduced 35 percent Chain-wide stock entered once Needed to reduce paperwork and improve reporting Receiving time cut & security improved Needed detailed sales info for airports Real-time reports at headquarters
“Now we have more timely and accurate inventory and sales reports” Hank Schmoyer, IT Manager, Eastern National Case Study – Eastern National Customer Profile Results 227 not-for-profit stores throughout National Parks and historical sites such as Lincoln Memorial & Ford Theater Largest stores using RMS account for 80% of $30 million in sales Better sales & cash management reduce problems Sell books, memorabilia, glassware Needed more timely reports, better inventory control & replenishment Inventory-level reports aid purchasing decisions
"When we saw how Store Operations connected and talked to everything, we got new ideas that went far beyond our initial plans. Things we thought only the big boys could do started looking possible. Now we've done them." Ross O’Dowling, Owner, The Moderne Ltd. Case Study – The Moderne Ltd. Customer Profile Results One of Ireland's largest clothing stores Cash flow increased and stock reduced Customer preferences tracked In business 80+ years Upsells suggested at checkout Needed a flexible POS and retail management system Items quickly located Inventories easily tracked and adjusted Needed to reduce stockroom space Stock and transaction data accessed remotely Wanted to do online sales
“The new system has helped us improve inventory management and reduced overall inventory levels while maintaining required stock levels at the stores. That change translates into cash in the bank, especially during slower winter periods." Brad Wallis, Executive Director, Grand Canyon Association Case Study – Grand Canyon Association Customer Profile Results 6 stores part of National Park Service Saved $40,000 in technology costs Increased profits 52% Expenses cut with tighter stock levels Sell 800,000 gift & souvenir items with 300,000+ transactions and $20 million annual revenue Fulfillment speed increased with automated orders Needed clear data paths and audit trailsbetween stores and warehouse System flexibility meets needs Integration with Great Plains provides complete business solution
“I expect the Microsoft solution will pay for itself in the first year. Just the staff hours it saves will do that” Scott Kuhlman, CEO, Kuhlman Co. Case Study - Kuhlman Customer Profile Results Over 70 stores in 18 states Executives make better decisions using real-time, customized reports More cash realized from "charge-and-send" sales & global customer base Sell modern clothing & accessories Complex reconciliations done in minutes Needed to roll up inventory and financial information regionally and nationally End-of-day closing takes "zero" time
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MicrosoftRetail Management System Success depends on more than store location