The following schools had at least one person from their team score 100% on their quiz!

1. The following schools had at least one person from their team score 100% on their quiz! West High School George Washington High School

2. Data Analysis, Solution Selection and Preparing to Manage Change SBOE November 2013

3. Introductions • Veronica Bradsby • Joy Peak • Katie Wolters

4. Goals • After tonight’s session you will be able to: • Use the 5Why’s Technique • Identify a Pareto Chart • Generate Solutions for your project • Choose a Solution • Begin to Understand Change Management

5. Today’s Agenda • Introduction • 5 Why’s • Pareto Charts • Solution Generation • Solution Selection • Change Management – Understanding reaction to change • Wrap up and Next Steps

6. A quick review • Project Scope • Project Charter • Process Map • 5S • Voice of Customer

7. Remember • Your Project Charter is meant to Guide, not Limit your project. • If you want to make changes, you may. • If you’ve completed your initial project, you may write a charter for your next project!

8. Wiki Tutorial • Let’s take a look at the Wiki… • dpscontinuousimprovement.wikispaces.com

9. 5 Whys • Determine true root causes Turducken!!! Turkey? Or……

10. 5 Whys? - Joey’s Pizza Customers receive orders late Why? • Driver is late • Why? • Pizza takes too long to bake • Why? • Joey - The Baker is too busy to remember to put the pizza into the oven • Why? • Joey – The Baker does not have all of his baking supplies close by • Why? • The pizza dough is in the extra warehouse across the parking lot

11. 5 Whys? Your Turn Think about your project: Why? Why? Why? Why? Why?

12. Pareto Charts • Determine the frequencyof problems or causes in a process • Focus on the most significant: 80-20 Rule

13. Pareto Charts:Joey’s Pizza • Last month 98 complaints • Late delivery • Wrong order • Poor quality • Rude servers • Menu • Ordering process • Where should the improvements target?

14. Pareto Charts:Joey’s Pizza

15. Pareto Charts • Determine where to focus your pizza shop’s improvements • Build Lego stacks for each complaint • Create a 3-D Pareto chart • Identify target area

16. Pareto Charts:Your Results!

17. Pareto Charts:College Rankings 2013 US News and World Reports Data

18. Pareto Charts:College Rankings Averages Want to know… Distribution of : Tuition and fees Acceptance rate 6-year graduation rate How do you choose which college?

19. Pareto Charts:College Rankings Histogram Pareto Chart

20. Generating and selecting solutions

21. Now What? • Create the BEST solution

22. Solution Generation • 3 Common Techniques • Brainstorming • Storyboarding • Nominal Group Technique

23. Brainstorming • Generates many ideas in a short period of time • Applies well to generating ideas for the future • Active and fast paced

24. Brainstorming • How to: • Decide the topic – be specific • Give the group a defined goal • Set ground rules • Capture every idea – more than one scribe may be necessary • Maintain an energetic pace • Encourage ‘add-ons’ to ideas • Encourage creative thinking

25. Brainstorming • Do • Think about one process at a time • Use participants’ actual words • Know what’s next • Don’t • Judge or evaluate ideas • Use Brainstorming to define the current state • Forget to follow up with next steps

26. Storyboarding • Can ensure equal participation among group members • Makes information visible • Allows easy categorization and prioritization • Useful for current state or future state

27. Storyboarding • Let’s try it. • Think of the food you would most like to see at a school-sponsored activity.

28. Storyboarding • How to • Ask a specific question • Clarify understanding of topic • Ask group to write ideas (1 per index card) • Ask participants to post cards on a wall or other visible surface • Allow clarification • Combine Exact duplicates • Add to cards if necessary • Categorize ideas if appropriate

29. Storyboarding • Do • Be very clear regarding the topic • Involve the group as much as possible • Don’t • Allow ambiguity in your question • Allow combining of duplicates to turn into categorization • Forget to follow up with next steps

30. Solution Selection • Consensus • 2x2 • Multi-voting

31. Consensus • Not just agreement • There has been thorough communication – including listening • All participants understand each other • All agree to support the decision as if it were their own • All agree to refrain from whining, complaining or sabotage of the decision

32. 2x2 • Sorts and prioritizes options

33. Dot-voting • Use to narrow ideas • Single dot • Each person is allowed one vote • Weighted • Each person is allowed 3 votes: Top priority, Second Priority, and Third Priority. • Each dot must be on a different item

34. Managing Change 2 Activities

35. Try This • Fold your arms.

36. Now, fold them the other way. How did it feel when you were asked to cross your arms the other way? Did it come naturally or did you have to stop and think about it? Were you comfortable with doing this differently from your normal process? What are some things that make people resistant to change?

37. Questions

38. Homework

39. Goals • You should now be able to: • Use the 5Why’s Technique • Identify a Pareto Chart • Generate Solutions for your project • Choose a Solution • Begin to Understand Change Management

40. January • Future state • Mistake Proofing • Kanban • Creating Awareness

41. Help is Available! • Do you know how to contact your CI mentor? • Veronica: veronica_bradsby@dpsk12.org • Joy: joy_peak@dpsk12.org • Katie: katie_wolters@dpsk12.org