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Tutorial Methods of Instruction. Assessment and Feedback Adapted from a presentation at PBL2002 by Dr. Bill Galey, University of New Mexico, School of Medicine. Five Assessment Questions. Why should assessment be done? What should be assessed? When should assessment occur?
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Tutorial Methods of Instruction Assessment and Feedback Adapted from a presentation at PBL2002 by Dr. Bill Galey, University of New Mexico, School of Medicine
Five Assessment Questions • Why should assessment be done? • What should be assessed? • When should assessment occur? • Who should do assessment? • How should assessment be done?
Why is it important to Assess? • To help the student improve • To inform the student and others of the student’s level of content mastery • To determine if the curriculum and/or teaching methods achieve the goals intended
Times for Assessment in PBL • End of each class • End of each problem • Midterm • End of course • Whenever necessary
What should be assessed? • Mastery of content knowledge • Attainment of skills • Attitudes about subject • Attitudes about PBL/PLTL • Behaviors that support group functions
What can be assessed? • Knowledge • Reasoning skills • Communication skills • Assessment skills • Attitudes and behaviors
Who should assess? Self Peers Facilitator Instructor
Assessment in PBL is Subjective But so is assessment in most of life!
Seven Elements of Effective Feedback • Establish shared common goals • Create a safe environment • Give clear feedback • Accept and consider “rebuttals” • Develop a plan for improvement • Seek and achieve a mutually acceptable outcome • Establish a means to evaluate results
Tips on How to Give Feedback so That It is Heard • Use non-threatening language • Focus on patterns or behavior • That are associated with group goals and objectives • Use specificexamples • Be descriptive, not judgmental • Use “I” messages: I think…, I feel...
Tips on Giving Effective Feedback • Use the “PNP” Approach • “P” Say something Positive • “N” Say something Negative or Needing attention • “P” Say something else Positive • When using this approach, use transitional statements such as: “at the same time” or “in addition” • Rather than, “but” or “however.”
Tips on Giving Effective Feedback • Use the Four “What” Statements • What I liked about what you did. • What I would do differently. • What I would stop doing. • What I would continue doing.
Tips on Giving Effective Feedback • Stick to the subject under discussion • Address one issue at a time. • Don’t let yourself be distracted • Don’t give a monologue • Give receiver a chance to respond. • Expect feedback from the receiver. • Give feedback in a timely fashion • As soon as possible after the event
Give and Take in Feedback • Being able to receive feedback well is important because: • It models the behavior you want from students. • It “Levels” the playing field • It helps you become better
Receiving Feedback Non-Defensively • Look at is as a potential learning tool, not as a criticism or attack. • Manifest receptive body language • Avoid defensive response • Ask for clarification or examples. • Use active listening techniques: rephrase, paraphrase. • Ask for specific ideas about the issue can be resolved. • Try to keep your ego separate from what is perceived as your behavior.
Receiving Feedback Non-Defensively (Continued) • Remember, all feedback reflects sender’s perceptions, mood, and personality. • Remember, making mistakes is human and that the worst mistake is not to learn from one’s mistakes. • When responding: • Present your perceptions (if you feel it is necessary). • Avoid excuses. • Focus on the issues presented. (If you have issues with the presenter, raise them at another time.)
Achieving a Mutually Satisfactory Outcome Summarize what has been agreed to. Set time to check back with the person to discuss progress.
Qualities of Good Feedback • Honest • Succinct • Substantive and concrete with references to observed behaviors • Sparse in “feel-good” statements • Internally consistent • Balanced with both strengths and weaknesses
How to Make It Work • Do it regularly • Keep notes on behaviors and examples • Begin with the group • What did we do well? • What can we improve next time to maximize our learning? • Model self-assessment • Invite others to comment. • Listen and learn (don’t be defensive)
How to Make It Work • Have students self-assess • Others add their observations • Add your thoughts to those of the group • Be gentle • Be aware of prejudices and interpersonal dynamics. • Be flexible.
How to Make It Work • When peer assessment is unkind • Rephrase in neutral words • Give the deliverer feedback on their assessment