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User-led organisations and personalisation

User-led organisations and personalisation. Fiona Horsman Transformation Programme Manager Northumberland Care Trust. What is a User-led Organisation?. Organisations led and controlled by the people they support Provide a range of services Bring together people with a common purpose.

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User-led organisations and personalisation

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  1. User-led organisations and personalisation Fiona Horsman Transformation Programme Manager Northumberland Care Trust

  2. What is a User-led Organisation? • Organisations led and controlled by the people they support • Provide a range of services • Bring together people with a common purpose

  3. Department of Health A ULO can be a single organisation or a network of local groups and organisations, run by disabled people, that as a consortium meet the key characteristics (“Design Criteria”) of a fit for purpose ULO.

  4. Department of Health ‘Design Criteria’ A ULO should; • Adhere to a minimum set of values • Should display a set of organisational characteristics • Deliver services to promote independent living

  5. Government policy on ULOs • Improving Life chances • National Centre for Independent Living • Putting People First

  6. Putting People First milestone on ULO’s • Milestone 1: Effective partnerships with people using services, carers and other local citizens • Target: By April 2011 must have at least one user-led organisation who are directly contributing to the transformation to personal budgets

  7. Why are ULO’s so important? “The added-value provided by ULOs is seen to derive from their local knowledge and networks and their ability to present the authentic voice of service users who know what works for them.” Department of Health ULO Policy, 2006

  8. Benefits to an Organisation • More business-like approach • Improved and diversified income streams • A higher profile, stronger voice and vision • Improved skills, confidence and motivation • Better response to the needs of people using services

  9. Benefits to Local Authority’s • Delivering personalisation • Tackling worklessness • Reducing health inequalities • Engagement and understanding • Recognition

  10. Working with ULO’s • Shift in power • Shaping services and support • Part of effective transformation • Radical culture change • Partnership • Key role in prevention • Better support • Better outcomes

  11. Regional Support • Developing User-led Organisations in Northumberland - A Participatory Budget Approach

  12. So far • Participated in the Regional Programme • Successfully bid for funding • Tested out the DH design criteria with a few organisations • Obtained strategic commitment and sign up to ULO • Identified one consortium meeting the design criteria

  13. Northumberland Disabled & Deaf Network • Developed a federation of existing organisations, operating through an organisational hub which they manage • A new or existing organisation which would, in essence, be the CIL, delivering services with partner organisations in the area.

  14. Challenge in Northumberland • How does the design criteria apply to each organisation? • What will help bring organisations together? • An agreed approach • Understanding what is out there • Understand the needs of commissioners • Best use of the regional funding

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