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RSView32 Messenger: Powerful Alarm Annunciation and Messaging

Extend the functionality of RSView32 with RSView32 Messenger, which allows for powerful alarm annunciation, paging, and messaging capabilities. Easily configure alarms and reports to be sent via pagers, faxes, email, telephones, or locally using a computer sound card.

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RSView32 Messenger: Powerful Alarm Annunciation and Messaging

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  1. RSView32 Messenger • Extends the functionality of RSView32 with powerful alarm annunciation, paging, and messaging capabilities • Integrates directly into the RSView32 Project Manager for configuration • Announces alarms and simple reports through pagers, faxes, e-mail, telephones, or locally using a computer sound card

  2. RSView32 Messenger Configuration • RSView32 Messenger editors consists of: • Setup Editorfor configuring text-to-speech, alarm tags, and audio recordings • Destination Setup Editorfor configuring the output destinations and configuring how and when RSView32 Messenger will send alarm notification and reports • Reports Editorfor configuring reports that combine text, tag attributes, and audio recordings • At runtime RSView32 Messenger uses the configuration to send alarms, reports, and phrases to the correct destinations at the proper times

  3. RSView32 Messenger Flexibility • RSView32 Messenger allows you to: • create a schedule of alarm notification destinations that accommodates holidays, weekends, and other times when you might want notification sent off-site to personnel who are on-call • set up multiple alarm destinations, so that alarms that have not been acknowledged for a specified time period can be sent to other people • use regular RSView32 alarming or custom alarming

  4. RSView32 Messenger Destinations • RSView32 Messenger sends its alarms and reports to: • Alphanumeric pagers using a standard modem • E-mail using the Microsoft MAPI standard • Fax machines using a Windows-compatible fax modem following the Class 1 or 2 standards • Sound card using the SAPI standard and the included Text-to-Speech engine from Microsoft (you can also use recorded audio files) • Remote telephones using a Dialogic Proline 2/V telephony card with the included Text-to-Speech engine and recorded audio files.

  5. RSView32 Integration • RSView32 Messenger • integrates into the RSView32 Project Manager Window for easy configuration • adds several RSView32 Messenger-related commands to RSView32 • integrates directly with the RSView32 alarming and tag database and can use RSView32's alarm severities to decide where to annunciate an alarm — you can use your existing RSView32 alarm configuration, or you can tailor your alarm configuration for use with RSView32 Messenger.

  6. RSView32 Messenger Configuration • Configure messages by combining text messages together with tag attributes and values using Phrases • Phrases can be used in alarm messages or sent directly to a destination using the MessengerPhrase command • Reports are simply multi-line phrases saved by name and sent directly to a destination using the MessengerReport command

  7. RSView32 Messenger Alarm Example • Consider the following alarm message: [Audio = Alarm Bell] Tag [.name] is in alarm. Its value is [.value] (RSView32 looks up any items in square brackets and substitutes them into the phrase at runtime) • If the tag is named LIC_33, and its value is 457, then the output would beAlarm Bell.wav plays… “Tag LIC_33 is in alarm. Its value is 457”

  8. RSView32 Messenger Configuration • When configuring messages, click the Browse button to open a Phrase Components window • The Phrase Components windows allows you to easily select tags and attach tag attributes • The Phrase Components window also lists audio recordings you have imported or recorded, or you can use other .WAV files by specifying the file directly, for example: [audio = c:\mysounds\Alarmbeep.wav]

  9. RSView32 Alarm Configuration • RSView32 Messenger can use RSView32's custom file or printer messages using the same syntax • RSView32 Messenger supports the RSView32 Alarm text syntax, for example:Tag \11n is in alarm. Its value is \10v. • For many applications, you do not need to modify your RSView32 alarm configuration

  10. RSView32 Alarm Severities • If an alarm remains unacknowledged for a specified period of time, you can forward it to up to three different destinations • You can also configure RSView32 Messenger to use a schedule, which takes holidays and shutdowns into account, when determining alarm destinations.

  11. What’s new in RSView32 Messenger 2.0? • Messenger 2.0 enhancements: • Enable and disable destinations on the fly • Allow phrase to be defined for e-mail title • Allow configurable pager retries • Allow file attachments to be sent by e-mail • define a file or file wildcard for attachment to an email sent from Messenger • Useful for sending the latest report or a data log file to a shift manager • Support for all ports of the Dialogic Proline/2V and D4/PCI cards - up to four ports can be used for dial-in use

  12. RSView32 Messenger Pro • Messenger Pro provides the enhanced functionality of dial in • Dial in IVR Menus - multi level IVR (Interactive Voice Response) menus that allow users to interact with Messenger Pro or RSView32 using a touch-tone phone • Dial in IVR Alarm Summary - use IVR to report generic alarming information, like the number of unacknowledged alarms, the number of tags currently in alarm, and allow alarm acknowledgement (the audio equivalent of the alarm summary) • Dial in IVR Phrases - Tag Status - ability to listen to the status/value of certain tags using a touch-tone phone through normal Messenger phrase syntax. • Dial in IVR Commands - ability to execute any RSView32 command from a touch-tone phone (can include setting tags remotely)

  13. RSView32 SPC Packaging and Pricing • RSView32 Messenger • Included on the RSView32 Extensions CD at no additional cost • RSView32 Messenger Pro • 9301-MSGRPROENE $800 (US)

  14. Questions?

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