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Interoperable Data Gathering for e-Social Security in Slovenia Tadej Gabrijel

This workshop in Belgrade focused on improving social policy making by streamlining data collection for social support ministries in Slovenia. Learn about the challenges and strategies discussed at the event.

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Interoperable Data Gathering for e-Social Security in Slovenia Tadej Gabrijel

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  1. • Interoperable Data Gathering for e-Social Security in Slovenia • TadejGabrijel • Ministry of Public Administration, Republic of Slovenia • Belgrade, 24 February2016

  2. Slovenia REPUBLIC OF SLOVENIA MINISTRY OF PUBLIC ADMINISTRATION Population: 2.062.874 (est. 2015); 0,4% of EU population Area: 20.273 km2, Capital: Ljubljana EU member since 1 May 2004, NATO 29 March 2004, Schengen 21 December 2007 Currency: EURO (since 1 January 2007) GDP (PPP): 65.512 billion (97th), per capita 31.720 (38th)* President: BorutPahor (since 22 December 2012) Socio-economic View TAIEX Workshop on Inter-sectoral governance for effective employment and social policy making, Belgrade, 24 February 2016

  3. Past governments REPUBLIC OF SLOVENIA MINISTRY OF PUBLIC ADMINISTRATION #1: Lojze Peterle, 16 May 1990–14 May 1992 (2yr) #2: Janez Drnovšek, 14 May 1992–25 January 1993 (<1yr) #3: Janez Drnovšek, 25 January 1993–27 February 1997 (4yr) #4: Janez Drnovšek, 27 February 1997–7 June 2000 (3yr) #5: Andrej Bajuk, 7 June 2000–30 November 2000 (<1yr) #6: Janez Drnovšek, 30 November 2000–19 December 2002 (2 yr) #7: Anton Rop, 19 December 2000–3 December 2004 (4 yr) #8: Janez Janša, 9 November 2004–21 November 2008 (4 yr) #9: Borut Pahor, 21 November 2008–10 February 2012 (3 yr) #10: Janez Janša, 10 February 2012–20 March 2013 (1 yr) #11: Alenka Bratušek, 20 March 2013–18 September 2014 (1.5 yr) #12: Miro Cerar, 18 September 2014– 2009 Slovenia TAIEX Workshop on Inter-sectoral governance for effective employment and social policy making, Belgrade, 24 February 2016

  4. Situation in 2009 REPUBLIC OF SLOVENIA MINISTRY OF PUBLIC ADMINISTRATION • Global economic crisis, great recession • exit strategy, stability programme, structural measures • simplification of social security system • To provide social support for those who really need it • decisions on social support based on the income and property of applicants • To stimulate theindividuals forown personal activity • To lower the risks for misuse of the social support system • To enable quick, fair and transparent decisions on social support • social support: child benefits, cash social assistance, income support, state scholarships, reduced kindergarten fee, snack subsidy for elementary and high school students, lunch subsidy for elementary school students, transport subsidy for high school students and students, exemption of payment of social security services, contribution to the payment of a family assistant, rent subsidy, right to covering the difference to full value of health care services, right to the payment of contribution for compulsory health insurance Need for Social Support TAIEX Workshop on Inter-sectoral governance for effective employment and social policy making, Belgrade, 24 February 2016

  5. Data Sources REPUBLIC OF SLOVENIA MINISTRY OF PUBLIC ADMINISTRATION • Data on income and property of the applicants to be gathered electronically • minimizing the burden for the applicants • and also for the decision makers • Data on income and property of the applicants: • numerous data sources (50+), complex, dispersed and heterogeneous; • population register, households register, tax administration, ownership of vehicles, ships and boats, ownership of land, companies, dematerialized securities, data on enrolment in education programs, data on health insurance, pension insurance, employment/unemployment status, money on banks and investment funds... • data sources listed in a special law (ZUPJS) adopted by parliament in 2010 • some of the listed data sources didn't exist in electronic format, many unprepared • Personal data protection: • important, avoid creating "Big Brother" Income and Property TAIEX Workshop on Inter-sectoral governance for effective employment and social policy making, Belgrade, 24 February 2016

  6. Government IT in 2009 REPUBLIC OF SLOVENIA MINISTRY OF PUBLIC ADMINISTRATION • e-Government in Slovenia • long tradition, many best practice cases • legal base 2000, SIGOV-CA 2001, first e-gov services 2001 • central databases, cross-sectoral identifiers, gov private network, data center • several international awards (e.g. UNPSA 2009 for e-VEM) • Ministry of public administration • center of IT excellence, experiences • responsible for strategy, IT coordination, common services for other institutions • new SI strategy on e-services development and data exchange: "shared modules and infrastructure " as one of key strategic objectives • Ministry of Labour, Family and Social Affairs • responsible for processes regarding social support • case decisions at 62 social work centers accross the country • legacy IT system, fragmented, inflexible, limited connectivity Main actors TAIEX Workshop on Inter-sectoral governance for effective employment and social policy making, Belgrade, 24 February 2016

  7. Approach REPUBLIC OF SLOVENIA MINISTRY OF PUBLIC ADMINISTRATION • Large working group with representatives of all data sources • 64 members, subgroups for specific data sources (e.g. banks, investment funds) • MPA coordinating role • Steering committee: ministers and state secretaries • Clearly defined scope - data gathering separated from data processing/use • Ministry ofPublic administration • developing reusable mechanisms (building blocks) for data gathering (back-office) • overall technical coordination, project management and coordination • providing IT infrastructure and e-government platform (public e-services) • Ministry ofLabour, Familyand Social Affairs • responsible for legal framework, owners of processes regarding social affairs • responsible for end users (62 work centers) and their IT system (front-office) • data processing, interpretation, individual decisions on social support Working Group TAIEX Workshop on Inter-sectoral governance for effective employment and social policy making, Belgrade, 24 February 2016

  8. Building Blocks REPUBLIC OF SLOVENIA MINISTRY OF PUBLIC ADMINISTRATION • Tray • central system for electronic data enquiries • flexible, powerful internal BPM engine, autoresume • IO-module • common platform for standardized data distribution • excellent tool for the data owners, attribute control • Asynchronous module • support for enquiries to data sources where synchronous access is not possible • waiting room • Security Platform • standardized management of users and their rights (authentication, authorization) • human and system users, qualified digital certificates Electronic Data Gathering TAIEX Workshop on Inter-sectoral governance for effective employment and social policy making, Belgrade, 24 February 2016

  9. Video Presentation REPUBLIC OF SLOVENIA MINISTRY OF PUBLIC ADMINISTRATION : https://www.youtube.com/watch?v=70dxReNOvT4 The Process TAIEX Workshop on Inter-sectoral governance for effective employment and social policy making, Belgrade, 24 February 2016

  10. Statistics REPUBLIC OF SLOVENIA MINISTRY OF PUBLIC ADMINISTRATION • System operating in production mode since 26 January 2012 • between 10.000 and 20.000 enquiries processed every day (average 16.587) • average around 6.000.000 transactions per year (2015 population SI: 2.062.874) • 50+ data sources covered, also from outside the public administration (e.g. banks) Results TAIEX Workshop on Inter-sectoral governance for effective employment and social policy making, Belgrade, 24 February 2016

  11. Cost Savings REPUBLIC OF SLOVENIA MINISTRY OF PUBLIC ADMINISTRATION • Efficient distribution of social support money • fair decisions, less losses • Automated enquiries are far cheaper than classic ones • investigating income and property for 20.000 persons on 50 data sources would be impossible in the classic old-fashion way (written paper documents, post, manual processing, paper answers) - the costs would amount more than 1M € every day ! • without the IT, no such system is possible • Reuse of the solution - common building blocks • more reuse, more savings • reuse in practice (situation Jan 2016): • Tray: 5 systems • Security Platform: 8 systems (almost 20.000 users) • IO-module: 10 systems Results TAIEX Workshop on Inter-sectoral governance for effective employment and social policy making, Belgrade, 24 February 2016

  12. Visibility REPUBLIC OF SLOVENIA MINISTRY OF PUBLIC ADMINISTRATION • The United Nations Public Service Award UNPSA • Winner 2013: Promoting Whole-of-the-government approaches in the Information Age, 1st place Europe & North Americahttp://workspace.unpan.org/sites/Internet/Documents/2013 UNPSAWinners%20FINAL.pdf • OECD Digital Government Toolkit • Good practice case:http://www.oecd.org/gov/slovenia-SS-interoperable-data-gathering.pdf • National interoperability portal NIO • http://nio.gov.si • EU interoperability portal Joinup • https://joinup.ec.europa.eu/search/apachesolr_search/gradniki • Presentation movies on Youtube • https://www.youtube.com/channel/UCUU5gYqheZD9ZQaQOr_nvag Results TAIEX Workshop on Inter-sectoral governance for effective employment and social policy making, Belgrade, 24 February 2016

  13. Way Forward REPUBLIC OF SLOVENIA MINISTRY OF PUBLIC ADMINISTRATION • Ensuring high level of use, sustainability • organizational and technical preconditions, use of government cloud infrastructure • trust, visibility • ensure availability for wider public sector (terms and conditions, billing) • continuous improvements, exchange of knowledge and good practices • guidelines for gov application development, mandatory use of building blocks • Part of national strategic development documents • Construction and use of common building blocks: • one of key measures in new PUBLIC ADMINISTRATION DEVELOPMENT STRATEGY 2015–2020 (strategic objective "Efficient informatics, increased use of e-services, digitalization and interoperability of information solutions") • Increasing the digitalization level, efficient electronic data exchange Improving Environment TAIEX Workshop on Inter-sectoral governance for effective employment and social policy making, Belgrade, 24 February 2016

  14. Lessons Learnt REPUBLIC OF SLOVENIA MINISTRY OF PUBLIC ADMINISTRATION • No environment is perfect • stability, ministers can leave, governments can change • key project people can change • top management vs. mid/lower management levels • lack of money, people and time • agile work approaches, small steps • well functioning core group • Personal data • clear legal ground • prevent misuse on all levels, also communicate, build trust • early involve personal data authority (Information Commissioner) • human always the weakest link, coaching, awareness, monitoring • The day after • every birth is painful, stabilization and fine tuning, monitoring • interpretation, support, trust, audits • sustainability! Behind the Scenes TAIEX Workshop on Inter-sectoral governance for effective employment and social policy making, Belgrade, 24 February 2016

  15. Thank You! REPUBLIC OF SLOVENIA MINISTRY OF PUBLIC ADMINISTRATION • Interoperable Data Gathering for e-Social Security in Slovenia • TadejGabrijel • Ministry of Public Administration, Republic of Slovenia • tadej.gabrijel@gov.si TAIEX Workshop on Inter-sectoral governance for effective employment and social policy making, Belgrade, 24 February 2016

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