2008 MCUL/CUcorp Membership Survey Results

1. 2008 MCUL/CUcorpMembership Survey Results Board Presentation

2. Member Survey ResultsBackground • Provided link to web survey to 319 affiliated CUs • Received 159 responses as of August 2008 • Represents 50% response rate

3. Member Survey ResultsReponses by Asset Size 50% Response Rate

4. MCUL Questions Summary of Key Findings Overall satisfaction is high General theme is that MCUL keeps members well informed Compliance plays a key role in providing membership value Willingness to participate in MCUL task forces, etc. is highest among larger asset size CUs Support for PAC and Cooperative Advertising grew

5. Understanding of Member Need Prior Year Comparatives (positive responses) Q2. Please indicate your level of agreement with the following statements regarding MCUL services, from 1 (disagree) to 5 (agree).

6. Importance of MCUL Servicesby Asset Size (positive responses) Q3. Please rate each of the MCUL services in terms of the importance to your decision to affiliate with the MCUL, from 1 (unimportant) to 5 (important).

7. AC&E Location Preference Q11. For each of the following locations, please indicate the month you would most like the AC&E to take place in. Please take into consideration the schedules of your management, staff and board members that would normally attend the event:

8. Legislative & Grassroots SupportPrior Year Comparatives (positive responses) Q13. Legislative and grassroots advocacy as well as political action fundraising are vital to the health and stability of the CU movement. Please indicate your level of agreement with the following statements regarding these League services, from 1 (disagree) to 5 (agree).

9. Regulatory Complianceby Asset Size (positive responses) Q 19. Please indicate your level of agreement with the following statements regarding regulatory/compliance issues, from 1 (disagree) to 5 (agree).

10. Cooperative Advertising SupportPrior Year Comparatives (positive responses) Q 21. Please indicate your level of agreement with the following statements regarding cooperative advertising, from 1 (disagree) to 5 (agree).

11. CUcorp Questions Summary of Key Findings Highest CUcorp satisfaction ratings are with CUs < 100 mill. CU HR Solutions has highest overall satisfaction Business partner BC/BS received highest overall satisfaction

12. New CUSO Investmentsby Asset Size Q28. Beyond any current CUSO investments you may have, are you considering investing in new or existing CUSOs in the next two years?

13. General Questions Summary of Key Findings Merger likelihood appears to be highest among CUs 23-100 mil. in assets High speed access is near universal among all CUs

14. Merger Likelihoodby Asset Size Q32. As you look to the future, how likely is your credit union to merge into a surviving credit union?

15. Speed of Internet Accessn=158 Q35. What type of Internet connection does your CU provide management and staff? (Please choose only one.)

16. Notes on Methodology • Returned back to 2006 model of providing an “NA” response • Removed “NA” response calculations for all questions unless noted otherwise for consistency (previously this was only done for non-MCUL questions) • “Positive” results aggregate 4 and 5 responses