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Scottish Wide Area Network 2014

Scottish Wide Area Network 2014. Anne. Anne Moises Scottish Government CIO SWAN SRO. SWAN beyond Vanguard. Integration. Collaboration. Next Steps. Vanguard. OJEU Options. Telecommunications Video Conferencing Unified Communications. Data Network Services

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Scottish Wide Area Network 2014

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  1. Scottish Wide Area Network2014 Anne • Anne Moises • Scottish Government CIO • SWAN SRO

  2. SWAN beyond Vanguard

  3. Integration Collaboration

  4. Next Steps

  5. Vanguard OJEU Options • Telecommunications • Video Conferencing • Unified Communications • Data Network Services • Bespoke & Optional Catalogue Services • Tier 1 & 2 Security model • Catalogue evolution • GCF and GLOW Service • Delivery How it fits SWAN Programme • Public Sector Identity Assurance and Authentication • Community Benefits Policy development • GCF Policy • GLOW Policy

  6. SWAN Governance Model SWAN Programme Board Policy & High Level Strategy Major Issue Escalations SWAN Management Board Guidance & Decisions Proposals, Recommendations & Issue Escalations SWAN User & Delivery Board SWAN Design Authority

  7. Contractual Relationship

  8. Target Operating Model SUPPLIER Technology & Infrastructure Management Solution Design Service Design Architecture Management Configuration & Asset Management Knowledge Management Event Management Request Fulfilment Incident Management Service Reporting Service Catalogue Management Availability Management Access management Service Reporting Problem Management Solution Build & Configure Solution Test Customer Service Management Project portfolio control/assurance Service Charging Contract Management Programme & Project Mgt CENTRAL TEAM (Management of Framework & Shared Services Call Off) Business relationship management Investment Portfolio Management SWAN Strategy & Business Alignment Architecture Management Financial Management Solution Test Contract Management Supplier Relationship Management Change Management Solution Build and Configure Quality & Assurance management Requirements Management Service Catalogue Management Service Level Management Service Testing & Acceptance Release & Deployment Mgt Security Management Programme & Project Management Service Continuity Management Ordering Customer Relationship Management SWAN Customer (Management of individual Call Off – Catalogue Services) Contractual Hub (Management of individual Call Off – Catalogue Services) OR Change Management Customer Service Management Change Management Customer Service Management Release & Deployment Mgt Contract Management Release & Deployment Mgt Contract Management Service Level Management Security Management Service Level Management Security Management Service Continuity Management Supplier Relationship Management Service Continuity Management Supplier Relationship Management SWAN Annual Budget & Planning SWAN Annual Budget & Planning Quality & Assurance management Quality & Assurance management Ordering Ordering Investment Portfolio Management Investment Portfolio Management Financial Management Programme & Project Management Financial Management Programme & Project Management Service Testing & Acceptance Solution Build and Configure Service Testing & Acceptance Solution Build and Configure Requirements Management Solution Test Requirements Management Solution Test Security Management Security Management

  9. Scope of Contract • Three different categories of service • Shared Services • Services each customer receives from the contractor • Catalogue Services • A range of optional services each customer can select from and agreed (and regularly refreshed) catalogue of services • Bespoke Services • The contracts allow for customers to agree their own bespoke services

  10. Contract Structure • Four Agreements : • The overall Framework Agreement between National Services Scotland as the Contracting Authority and the supplier (Capita) • A Shared Services Call-off Contract between NSS and Capita • An individual Call-off Contract between each SWAN customer and Capita • A Membership Agreement which defines the commercial relationship between NSS and the SWAN customer

  11. Proposed Contracting Structure Shared Services Call-off Contract NHS NSS & Contractor Framework Agreement NHS NSS & Contractor Framework Agreement NHS NSS & Contractor Call-off Contract Contractor & Education Scotland Call-off Contract Contractor & Education Scotland Call-off Contract Contractor & Pathfinder South Call-off Contract Contractor & Pathfinder North Call-off Contract Contractor & NMS Scotland Order # 2 Order # 1 Order # 1 Order # 1 Order # 1 Order # 2 Order # 2 Order # 2 Membership Agreement NSS and Call-off Customers

  12. Framework Agreement • Overarching Agreement between NSS and Capita • Sets out the contractual relationships between the various parties • The Shared Services service description • The Catalogue Services which can be purchased • The service levels and default commercial terms that apply

  13. Shared Services Call-off Contract • Between NSS and Capita for all customers • It defines how NSS procures the Shared Services • NSS pays Capita for the Shared Services • NSS recovers Shared Services charges from the other customers • An apportionment model has been defined and is set out in the Membership Agreement • Based upon the Primary Connectivity bandwidth and service levels

  14. Membership Agreement • Defines the commercial relationship between NSS and the SWAN customer • The Governance arrangements and decision making processes to oversee the delivery of SWAN Connectivity Services and to monitor Capita’s performance • The roles and responsibilities of each Call-off Customer • The roles and responsibilities of NSS and the contract management services NSS will supply to manage Capita, the Framework Agreement and the Shared Services Call-off Contract • A cost apportionment model

  15. Customer Call-off Contracts • Defines how a customer procures the Catalogue and Bespoke Services • Is directly between the customer and Capita • Customers cannot sign a Call-off Contract until a Membership Agreement is defined • Customer orders the Catalogue and Bespoke required (if any) • Customer pays Capita directly

  16. Duration of the Agreement • The Framework Agreement will run for 6 years, to 2020 • A customer must enter a Call-off Contract within this timeframe • Call-off Contracts can last up to 9 years: 2023 • An ‘up to’ 3 year transition period then applies: 2026 • Shared Services Call-off Contract will remain in place until last Call-off Contract has expired • Again, up to 2026

  17. Engagement ?

  18. Timelines for Vanguard Rollout 100% cloud sites complete 22 Sept 2014 Design & planning complete 30 Apr 2014 100% non-cloud sites & N3 separation complete 4 Mar 2015 PSN Gateway available 31 Oct 2014 Core Network available 6 Jun 2014 Shared Service available 4 July 2014 PSN Certification 21 Oct 2014 Principal orders 17 Feb 2014 1st site complete 14 Nov 2014 95% sites complete 20 Apr 2015 95% sites complete 17 Sept 2014 1st site complete 8 July 2014 1st site complete 4 July 2014 100% sites complete 7 May 2015 50% non-cloud sites complete 15 Sept 2014 Core Network & Services 50% sites complete 16 Feb 2015 22 Sept 2014 100% complete 28 Mar 2014 Hardware, software & licences issued 30 May 2014 Physical build complete, testing begins 20 Jun 2014 NTP, DNS & Security Gateways available 5 Aug 2014 50% sites complete Education Scotland NHSScotland Pathfinder South Apr-14 Jul-14 Oct-14 Jan-15 Apr-15

  19. 1st site complete 25 Mar 2016 95% sites complete 6 Sept 2016 100% sites complete 20 Sept 2016 95% sites complete 20 Apr 2015 100% sites complete 7 May 2015 Timelines (cont.) 50% sites complete 14 Jun 2016 Pathfinder North Tranche 2 PathfinderSouth Apr-15 Apr-16 Jul-16 Oct-16 Jan-17

  20. The Future

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