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Introduction to Professional Development Workshops 2008

Introduction to Professional Development Workshops 2008. Professional Development Workshops 2008. Fiona Malone Business Development Manager Home Office 01292 678817 Mobile 07789 396 394 Email: Fiona.Malone@sqa.org.uk. What does a Customer experience?. Defined Aim Structured Programme

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Introduction to Professional Development Workshops 2008

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  1. Introduction to Professional Development Workshops 2008

  2. Professional Development Workshops 2008 Fiona Malone Business Development Manager Home Office 01292 678817 Mobile 07789 396 394 Email: Fiona.Malone@sqa.org.uk

  3. What does a Customer experience? • Defined Aim • Structured Programme • Detailed Learning Objectives • Interactive Group Tasks • Presentations • Demonstrations • Access to Subject Specialists

  4. What Benefits does the Customer achieve? • Understand our Quality Framework • Learn about Assessment • Identify best practice and new ideas • Fulfil personal training and development needs • Gain knowledge and skills • Proof of their own CPD

  5. What Benefits does SQA achieve? • Generate understanding • Raise awareness • Generate learning • Meet Customer needs • Receive Customer feedback

  6. What do our Customers think? Delegate Feedback • 82% Very Satisfied • 18% Satisfied

  7. What do our Customers say? • “I came along to gain evidence of CPD in my role as SVQ Manager and Assessor and that is exactly what I got” • “As a lecturer new to delivering SVQs this workshop was invaluable in helping me prepare” • “Very enjoyable tasks and course content which helped greatly with my current job role as an Internal Verifier”

  8. How many Customers have attended? • 2006 – 447 • 2007 - 599

  9. Professional Development Workshops 2008 Any Questions?

  10. Professional Development Workshops 2008 For more information visit: • www.sqa.org.uk • Select Services for Centres • Top Links – Professional Development Workshops • Tailored Requests contact Fiona Malone

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