A Roadmap to Business Resiliency

1. Building a More Disaster Resilient Washington Business Community A Roadmap to Business Resiliency Washington State Emergency Management Division www.emd.wa.gov

2. Road to Resilience Business Resiliency Objective Empower organizations with capabilities to rapidly adapt and transform themselves in response to a spectrum of unexpected events from natural disasters to market driven events.

3. Current State of Most Businesses According to a recent study – 89% of businesses have evacuation plans in place Research conducted by Assn. of Small Business Development Centers states that ”of those businesses impacted by a disaster with no plan, 43% never reopen.” Of those reopening, only 29% are still operating two years later.

4. Road to Resilience – Step #1 Phase 1: Invest In Preparedness Minimizing worry about an employee’s safety and that of their loved ones make for more productive workers. • Proactively prepare your employees before a disaster occurs. • Provide clear communications for employees and their families during a crisis event. • Support your employees and their families as they work to recover post-disaster.

5. Road to Resilience – Step #1 Preparedness Resources Personal/Family Preparedness

6. Road to Resilience – Step #1 Preparedness Resources Home Preparedness Secure your home to reduce potential hazards during a disaster. • Secure wall hangings. • Secure tall furniture and objects. • Secure the water heater. • Secure contents of cabinets. • Secure contents in garage and storage. • Complete structural mitigation.

7. Road to Resilience – Step #1 Preparedness Resources Neighborhood Preparedness Preparing ourselves, and our neighborhoods, for disaster is an act of good citizenship. Every community has serious limits on the amount of emergency resources available to help people in real need. • Learn the 9 Steps to Take Immediately Following a Disaster. • Complete the Neighborhood Skills and Inventory List. • Create a Neighborhood Map and Contact List. • Identify those with specific needs.

8. Road to Resilience – Step #1 Preparedness Resources Business Preparedness Economists calculate that every dollar spent on preparing for a disaster saves seven dollars in response. • Steps to Comprehensive Preparedness and Planning. • Access to information and resources on hazards and threats in Washington. • One stop shop training and exercise resources. • Planning templates and best practice examples.

9. EMD Business Preparedness Steps to Comprehensive Business Preparedness and Planning http://www.emd.wa.gov/preparedness/business/prep_business_12StepstoBCPlanning.shtml Safety Meeting Preparedness Topics http://www.emd.wa.gov/preparedness/business/prep_BusinessSafety.shtml Personal and Home Preparedness Prepare in a Year http://www.emd.wa.gov/preparedness/prep_prepare_year.shtml Getting Ready – Home Preparedness http://www.emd.wa.gov/preparedness/prep_home.shtml Pet Preparedness http://www.emd.wa.gov/preparedness/prep_pets.shtml Neighborhood Preparedness Map Your Neighborhood http://www.emd.wa.gov/myn/index.shtml Road to Resilience – Step #1 Key Preparedness Resources

10. Road to Resilience – Step #2 Phase 2: Identify Your Risk • Acknowledge the risks that could impact your business and plan accordingly.

11. Road to Resilience – Step #2 Identify Your Risk • 90% of all natural disasters in the US involve flooding. • Since 1956, Washington State has • received 31 Presidential Declarations • for flooding events.

12. Road to Resilience – Step #2 Identify Your Risk • Source: WA State Hazard Profile, Floods. http://www.emd.wa.gov/plans/documents/FloodNov2007Tab5.5.pdf

13. Road to Resilience – Step #3 Step 3: Mitigate or Transfer Your Risk • Mitigating risk where possible may be more cost effective. • Without insurance the primary form of business disaster relief is a low interest Small Business Administration Loan. NOTE: Rural property crime and illegal dumping is on the rise.

14. 100 Year Flood maps can be misleading Recommend business interruption insurance. As of 7/26/09 new state legislation requires insurer notification on flood insurance. Road to Resilience – Step #3 Invest in Insurance

15. USDA Disaster Relief Programs USDA has a number of programs to assist with disasters Emergency Loan Program (FSA) Emergency Conservation Program (FSA) Crop Insurance & Non Insured Crop Program (RMA) Emergency Watershed Protection Program (NRCS) 502 Direct Loan- Home Acquisition/Repair (Rural Dev) 504 Home Repair Loan and Grant Program (Rural Dev) 515 Rural Rental Housing (Rural Dev) And others

16. Learn: - How to secure potential hazards. - How to safely turn off utilities. - Personal safety around downed power lines.  - Safe set up and use of a generator. Visit our website: http://www.emd.wa.gov/preparedness/prep_personal_prep_video_index.shtml or: http://www.youtube.com/user/EMDPrepare Road to Resilience – Step #3 Home and Business Mitigation Projects

17. Washington State Hazard Mitigation Plan: http://www.emd.wa.gov/plans/washington_state_hazard_mitigation_plan.shtml Rural Crime Prevention : http://agr.wa.gov/FoodSecurity/RuralCrimePrevention.aspx Videos: http://www.emd.wa.gov/preparedness/prep_personal_prep_video_index.shtml Office of Insurance Commissioner Education Materials: http://www.insurance.wa.gov/publications/index.shtml Road to Resilience – Step #3 Mitigation Resources

18. Road to Resilience – Step #4 Phase 4: Plan and Train For What You Cannot Mitigate…. • Beat the Statistics – Research conducted by the Ad Council found that more than 85% of small businesses understand that emergency preparedness is important, yet only four in ten businesses have a plan to protect their businesses.

19. Road to Resilience – Step #4 Develop A Business Continuity Plan • Take the “Is Your Business Ready” questionnaire. • Develop back up strategies for critical business records • **Listen to Small Ag Business Owner Video • Complete the Key Vendor/Supplier Form and ensure they have continuity plan. • Identify alternate work site locations. • Why should you invest time in doing a plan?

20. Develop process flow diagrams of your business. Payroll? Receiving raw materials for products? Refrigeration? Water and electrical power? Transportation of materials? What processes are key to your operations continuing? Determine key business processes

21. Pasture to Plate Example Grocery Retail Distribution Center Seedstock Producer Retail Grocery Cow/Calf Producer Stocker Producer Wholesale Distribution Center Sale Barn Restaurant Cattle Feeding (Feedlot) Beef Packing Processing Plant

22. EMD Business Planning Resources IBHS Open for Business Toolkit & FEMA’s Ready.Gov planning templates http://www.emd.wa.gov/preparedness/business/prep_business_plan.shtml Mike Peroni, Boistfort Valley Organic Farm Business Video Testimonial http://www.youtube.com/watch?v=X7se1UPAgOQ&feature=related Rural Business Preparedness and Planning Tips http://www.btny.purdue.edu/Pubs/PPP/PPP-64.pdf WA Dept. of Agriculture Flood Safety and Recovery Information http://agr.wa.gov/FoodSecurity/2009FloodInformation.pdf NOAA Weather Radio information: http://www.emd.wa.gov/publications/pubed/noaa_weather_radio.shtml Road to Resilience – Step #4 Planning/Training Resources

23. Road to Resilience – Step #5 Phase 5: Establish Communication Redundancy • http://www.emd.wa.gov/preparedness/business/prep_business_respond.shtml

24. Business Liaison in State Emergency Ops Center

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27. EMD Business Portal Response Information State Business Liaison contact information http://www.emd.wa.gov/preparedness/business/prep_business_respond.shtml Local Emergency Operation Center contact information http://www.emd.wa.gov/myn/myn_contact_info.shtml Public Information Emergency Response (PIER) Business Information site Web based two way messaging system for media releases/business information http://www.wadisasternews.com/go/mailinglist/1105/ WA State Department of Transportation I-5 Corridor Freight System website One stop location for trucker restrictions, rest stops and permit information http://www.wsdot.wa.gov/partners/TIO/ NOAA Weather Radio information http://www.emd.wa.gov/publications/pubed/noaa_weather_radio.shtml Road to Resilience – Step #5 Communication Resources

28. Road to Resilience – Step #6 Phase 6: Advanced Planning • Develop partnerships within your local business community. Know partner resources and develop an understanding in advance to share those resources. • Partner with local emergency management offices on initiatives that improve business response and recovery coordination.

29. EMD Business Portal Private Industry Best Practices Page http://www.emd.wa.gov/preparedness/business/prep_business_moreresources.shtml#Standards Community Organizations Active in Disaster http://www.emd.wa.gov/disaster/disaster_community_organizations.shtml Private Sector NIMS Compliance Activities http://www.emd.wa.gov/about/documents/PrivateSectorNIMSActivities.pdf Road to Resilience – Step #6 Advanced Planning Resources

30. Road to Resilience Phase #1 – Invest in Preparedness Phase #2 – Identify Your Risk Phase #3 – Mitigate or Transfer Your Risk Phase #4 – Plan For What You Can’t Mitigate Phase #5 – Establish Communication Redundancy Phase #6 – Advanced Planning

31. For more information please contact: Wendy Freitag w.freitag@emd.wa.gov or business@emd.wa.gov 253-512-7308 http://www.emd.wa.gov/preparedness/prep_business.shtml Washington State Emergency Management Division www.emd.wa.gov

32. For more information on Agriculture business programs please contact: David C. Hodgeboom email: dhodgeboom@agr.wa.gov phone:  (360) 725-5508 http://www.agr.wa.gov