1 / 33

Merseyside Sports Partnership

Merseyside Sports Partnership. Customer Satisfaction Survey Results 2012. Please choose the response that best describes the organisation/agency you represent:. Q2. In relation to your contact with MSP, please indicate your level of satisfaction in: - .

elma
Download Presentation

Merseyside Sports Partnership

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Merseyside Sports Partnership Customer Satisfaction Survey Results 2012

  2. Please choose the response that best describes the organisation/agency you represent:

  3. Q2. In relation to your contact with MSP, please indicate your level of satisfaction in: - Understanding your organisations needs

  4. Q2. In relation to your contact with MSP, please indicate your level of satisfaction in: - Professionalism and helpfulness of staff

  5. Q2. In relation to your contact with MSP, please indicate your level of satisfaction in: - Adding value to the services you provide

  6. Q2. In relation to your contact with MSP, please indicate your level of satisfaction in: - Accessibility to staff to assist with requests and queries

  7. Q2. In relation to your contact with MSP, please indicate your level of satisfaction in: - Speed of response to telephone and email enquiries

  8. Q2. In relation to your contact with MSP, please indicate your level of satisfaction in: - Quality of support and advice given

  9. Q2. In relation to your contact with MSP, please indicate your level of satisfaction in: - Usefulness of website content

  10. MSP customers have commented on the following for ways of improvement: - ‘the focus of the CSP should be on delivery and supporting NGB’s to roll out their products and services’ ‘the CSP do not provide a lead as they merely articulate plans of others, as such, if they were not in place, from the local authorities perspective, other than the need for a vehicle to distribute financial support for the likes of Sportivate, it is difficult to see what would be lost’ ‘in Merseyside, we have a strong network, but the link between the clubs on the ground and the CSP is not evident at all’

  11. Q3. In relation to MSP, please indicate your level of satisfaction with the services you have received by ticking the appropriate box(4 = very satisfied, 3 = satisfied, 2 = dissatisfied, 1 = very dissatisfied):satisfaction in: - Supporting local partners to connect with Governing Bodies of Sport

  12. Q3. In relation to MSP, please indicate your level of satisfaction with the services you have received by ticking the appropriate box (4 = very satisfied, 3 = satisfied, 2 = dissatisfied, 1 = very dissatisfied):satisfaction in: - Co-ordinating and promoting coach development opportunities

  13. Q3. In relation to MSP, please indicate your level of satisfaction with the services you have received by ticking the appropriate box (4 = very satisfied, 3 = satisfied, 2 = dissatisfied, 1 = very dissatisfied):satisfaction in: - a. Co-ordinating and promoting volunteer and deployment opportunities

  14. Q3. In relation to MSP, please indicate your level of satisfaction with the services you have received by ticking the appropriate box (4 = very satisfied, 3 = satisfied, 2 = dissatisfied, 1 = very dissatisfied):satisfaction in: - Promoting local funding sources and providing advice and support

  15. Q3. In relation to MSP, please indicate your level of satisfaction with the services you have received by ticking the appropriate box(4 = very satisfied, 3 = satisfied, 2 = dissatisfied, 1 = very dissatisfied):satisfaction in: - Promoting child protection guidance and support

  16. Q3. In relation to MSP, please indicate your level of satisfaction with the services you have received by ticking the appropriate box (4 = very satisfied, 3 = satisfied, 2 = dissatisfied, 1 = very dissatisfied):satisfaction in: - Advocate for sport on school sites

  17. Q3. In relation to MSP, please indicate your level of satisfaction with the services you have received by ticking the appropriate box (4 = very satisfied, 3 = satisfied, 2 = dissatisfied, 1 = very dissatisfied):satisfaction in: - Undertaking analysis and providing information

  18. Q3. In relation to MSP, please indicate your level of satisfaction with the services you have received by ticking the appropriate box (4 = very satisfied, 3 = satisfied, 2 = dissatisfied, 1 = very dissatisfied):satisfaction in: - Marketing and promotion of sport and physical activity

  19. Q3. In relation to MSP, please indicate your level of satisfaction with the services you have received by ticking the appropriate box(4 = very satisfied, 3 = satisfied, 2 = dissatisfied, 1 = very dissatisfied):satisfaction in: - Brokering relationships and providing support for local and county networks

  20. Q3. In relation to MSP, please indicate your level of satisfaction with the services you have received by ticking the appropriate box (4 = very satisfied, 3 = satisfied, 2 = dissatisfied, 1 = very dissatisfied):satisfaction in: - Facilitating opportunities for partners to share information and knowledge

  21. Q3. In relation to MSP, please indicate your level of satisfaction with the services you have received by ticking the appropriate box (4 = very satisfied, 3 = satisfied, 2 = dissatisfied, 1 = very dissatisfied):satisfaction in: - Coordination of the Sportivate programme

  22. Q3. In relation to MSP, please indicate your level of satisfaction with the services you have received by ticking the appropriate box (4 = very satisfied, 3 = satisfied, 2 = dissatisfied, 1 = very dissatisfied):satisfaction in: - Supporting SGO’s to deliver Level 2 of the School Games, helping to find and deploy volunteers

  23. Q3. In relation to MSP, please indicate your level of satisfaction with the services you have received by ticking the appropriate box (4 = very satisfied, 3 = satisfied, 2 = dissatisfied, 1 = very dissatisfied):satisfaction in: - Organising County, Youth and Level 3 School Games Activities

  24. Q3. In relation to MSP, please indicate your level of satisfaction with the services you have received by ticking the appropriate box (4 = very satisfied, 3 = satisfied, 2 = dissatisfied, 1 = very dissatisfied):satisfaction in: - Co-ordination of a club support programme (Clubmark)

  25. Q3. In relation to MSP, please indicate your level of satisfaction with the services you have received by ticking the appropriate box (4 = very satisfied, 3 = satisfied, 2 = dissatisfied, 1 = very dissatisfied):satisfaction in: - Providing Equality and Diversity advice

  26. Q3. In relation to MSP, please indicate your level of satisfaction with the services you have received by ticking the appropriate box (4 = very satisfied, 3 = satisfied, 2 = dissatisfied, 1 = very dissatisfied):satisfaction in: - Promoting and supporting the local delivery of the Community Games

  27. Q3. In relation to MSP, please indicate your level of satisfaction with the services you have received by ticking the appropriate box (4 = very satisfied, 3 = satisfied, 2 = dissatisfied, 1 = very dissatisfied):satisfaction in: - Developing links between sport and physical activity partners

  28. Q3. In relation to MSP, please indicate your level of satisfaction with the services you have received by ticking the appropriate box (4 = very satisfied, 3 = satisfied, 2 = dissatisfied, 1 = very dissatisfied):satisfaction in: - Providing wider support for clubs and volunteers

  29. MSP customers have commented on the following for ways of improvement: - ‘the games have not been as well organised or clear as to who is responsible for a few years but I am aware this is due to a national shift in funding’ ‘advocate for sport on school sites - this is an area that I would like the CSP to assist me with this season. It is key to grow sport on school sites in Merseyside’ ‘coach ed - the limited programme is only delivered from a single borough despite requests for it to be spread across the partnership therefore the access is limited’ ‘the CSP does not assist me in Club mark. This is an area that they should be supporting me and clubs in Merseyside’

  30. Overall, how would you rate your understanding and knowledge of the role of MSP?

  31. Overall, how satisfied are you with MSP?

  32. How likely would you recommend MSP to colleagues'? (on a scale of 0 – 10, 0 being not likely and 10 being extremely likely)

  33. MSP customers have commented on the following in terms of their scoring: - ‘friendly and helpful, always willing to support me as an NGB’ ‘they are an excellent source of advice and support for any organisation seeking to improve the health and sport participation of their staff/students/members.’ ‘I am satisfied with the staff at the CSP but dissatisfied about what the CSP can offer NGBs. The role of the CSP needs to be reviewed and to meet the needs of the NGBs and add real value to what the NGBs are doing and want to achieved’ ‘I have found them to be very approachable when needed, with nothing being any trouble for them.’

More Related