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Smart Grid with a Customer Focus: OG&E Smart Study T OGE ther

Smart Grid with a Customer Focus: OG&E Smart Study T OGE ther. Mike Farrell Director of Customer Programs, OG&E. The Customer Focused Smart Grid Vision…. Demand Response Pilot Goals (June 1, 2010 – October 1, 2010). Positive Energy Smart Study T OGE ther TM : Guiding Principles.

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Smart Grid with a Customer Focus: OG&E Smart Study T OGE ther

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  1. Smart Grid with a Customer Focus:OG&E Smart Study TOGEther Mike Farrell Director of Customer Programs, OG&E

  2. The Customer Focused Smart Grid Vision…

  3. Demand Response Pilot Goals(June 1, 2010 – October 1, 2010)

  4. Positive Energy Smart Study TOGEtherTM: Guiding Principles

  5. Smart Study TOGEther Rates Residential General Service VPP TOU

  6. Giving Customers the Tools They Need…

  7. DR Study Equipment Matrix

  8. OG&E Customer Reaction Customer’s reactions to OG&E’s program has been overwhelmingly positive. During focus group sessions, almost all potential customers ended sessions eager to sign up for the program because of the potential benefits. One telling story is that the camera man, who was filming the focus group sessions, asked, “Where do I sign up?!” As of January 18th, 2010, 1,112 customers have filled out a pre-enrollment form. Smart Grid embraces the “Three A’s”. Awareness which promotes Attention which may prompt Action.

  9. Authored by: Mike Farrell Director of Customer Programs, OG&E farrelmd@oge.com 405-553-3829 Gary Murphy Director, The Structure Group, AMI & Smart Grid Practice gary.murphy@thestructuregroup.com 610-517-4487

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