Communicating and Competence

1. Communicating and Competence

2. Communication Competence • Integrating the model: Awareness=Intelligence=Competence

3. Creating Competence • Awareness – Being aware of how what you say and do impacts others • Intelligence – Build intelligence by critically thinking and contemplating other viewpoints • Competence – Utilizing intelligence in an effective way

4. Communication Competence Competence consists of your ability to alter your communication to fit: Person/audience-who are you talking to? Situation-why are they gathered there? Context-purpose of the gathering? Goal-what do you hope to accomplish? Outcome-did you accomplish your goals effectively?

5. Cognitive Complexity • Being able to look at information and/or a situation from another person’s point of view • Every time you consider someone else’s point of view it makes you smarter

6. Listening

7. Listening

8. Importance of Listening • 60% of communicating on the job • Found to be most important job skill • Career success, productivity, upward mobility, organizational effectiveness • Fundamental to sense of well-being

9. Types of Listening • Hearing vs. listening • Mindful listening • Mindless listening

10. Components of Listening • Receiving • What is said, what is omitted • Understanding • Thoughts and emotions • Remembering • Short term and long term memory • Evaluating • Judging after understanding • Responding • Supportive responses

11. Listening Barriers • Distractions • Biases and Prejudices • Lack of Appropriate Focus • Premature Judgment

12. Listening and Interpretation • Language and Speech • Nonverbal Behaviors • Feedback • Rapport vs. Report • Listening Cues • Amount and Purposes of Listening

13. Perception

14. Awareness and Perception • How we see ourselves is not always how others see us • Ask yourself about yourself • Listen to others • Actively seek information about yourself • See your different selves • Increase competence

15. Goals and Strategies • Impression Management • Credibility • Self-Handicapping • Self-Depreciating • Self-Monitoring • Influencing • Image Confirming

16. Self-Monitoring Inventory 1. I find it hard to imitate the behavior of other people. 2. I guess I put on a show to impress or entertain people. 3. I would probably make a good actor. 4. I sometimes appear to others to be experiencing deeper emotions than I actually am. 5. In a group of people I am rarely the center of attention.

17. Self-Monitoring Inventory 6. In different situations and with different people, I act differently. 7. I can argue only for ideas I already believe. 8. In order to get along and be liked, I tend to be what people expect me to be rather than anything else. 9. I may deceive people by being friendly when I really dislike them. 10. I’m not always the person I appear to be.

18. Self-Monitoring Inventory • One point each if you answered False to numbers 1, 5, 7 • One point each if you answered True to numbers 2, 3, 4, 6, 8, 9, 10 • Add your points

19. Self-Monitoring Inventory • 7 or above = high self-monitor • Smooth social interactions • Adapt to changing environments • Identity changes • 3 or below = low self-monitor • Awkward social interactions • Clear sense of self • 4-6 = average self-monitor • Moderate changes to environment • Flexible yet stable identity

20. Nonverbal Communications

21. Nonverbal Messages • Body Communication • Body Appearance

22. Eye Communication • Eye Contact • Monitor Feedback • Secure Attention • Regulate Conversation • Signal Nature of Relationship • Signal Status • Compensate for Physical Distance

23. Touch • Touch Communication • Positive emotions • Playfulness • Control • Ritualistic • Task Related • Appropriateness

24. Paralanguage • Paralanguage • Stress • Rate • Volume • Vocalizations • People Perceptions • Persuasion • Silence

25. Questions