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Chapter Eleven

PRIDE HUGHES KAPOOR INTRODUCTION TO BUSINESS ELEVENTH EDITION. Chapter Eleven. Attracting and Retaining the Best Employees. 11 | 1. Learning Objectives. Describe the major components of human resources management Identify the steps in human resources planning

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Chapter Eleven

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  1. PRIDE HUGHES KAPOOR INTRODUCTION TO BUSINESS ELEVENTH EDITION Chapter Eleven Attracting and Retaining the Best Employees 11 | 1

  2. Learning Objectives • Describe the major components of human resources management • Identify the steps in human resources planning • Describe cultural diversity and understand some of the challenges and opportunities associated with it • Explain the objectives and uses of job analysis • Describe the processes of recruiting, employee selection, and orientation • Discuss the primary elements of employee compensation and benefits • Explain the purposes and techniques of employee training, development, and performance appraisal • Outline the major legislation affecting human resources management 11 | 2

  3. Human Resources Management (HRM) • Define Human Resources Management (HRM) • Know and be able to explain the HRM activities • Human Resources Planning • Job Analysis • Recruiting • Selection • Orientation 11 | 3

  4. Human Resources Management (HRM) (cont’d) • Maintaining • Be prepared to define and discuss • Employee Relations • Compensation • Benefits • Development • Be able to define and discuss the importance of • Training and Development • Performance Appraisal • Who is responsible for HRM? • Who develops and delivers HRM activities? 11 | 4

  5. Human Resources Planning • Define Human Resources Planning • Be prepared to discuss how a firm forecasts human resources demand • What are the factors affecting HR demand? • Who determines the number of employees needed and their qualifications? • Who forecasts human resources supply? • What are the factors affecting HR supply? • Be familiar with supply forecasting techniques 11 | 5

  6. Supply and Demand • How does a firm match supply with demand? • What does a firm do if demand is greater than supply and vice versa? • Know the methods used to reduce the workforce when necessary 11 | 6

  7. Cultural Diversity in Human Resources • Be prepared to discuss Cultural Diversity • Its definition • The advantagesof diversity • Thechallengesof diversity 11 | 7

  8. Job Analysis • Define • Job Analysis • Job Description • Job Specification • What are these three things used for? • Define Recruiting, Selection and Orientation • What are their purposes? • Discuss the advantages and disadvantages of Internalversus External Recruiting 11 | 8

  9. Recruiting, Selection, and Orientation (cont’d) • What are means used to Select employees? • Be familiar with the importance and role of the following in the recruiting and selecting process • Employment Applications • Employment Tests • Interviews • Assessment Centers • References 11 | 9

  10. Compensation and Benefits • Be able to discuss what an effective employee reward system must include • Define • Compensation • Compensation System • Wage Level • Wage Survey • Wage Structure • Job Evaluation • Comparable Worth 11 | 10

  11. Compensation Decisions (cont’d) • On what are Individual Wages based? • Why might the individual wages of two individuals differ? • Know the different types of compensation • Hourly Wage • Salary • Commission • Incentive Payment • Lump-Sum Salary Increase • Profit Sharing 11 | 11

  12. Employee Benefits • Define Employee Benefits • Be able to explain different types of benefits • Pay for time not worked • Insurance packages • Pension and Retirement programs • Required by law • Other benefits • DiscussFlexible Benefits Plan • Advantages and disadvantages 11 | 12

  13. Training and Development • Define • Employee Training • Management Development • How is a training program developed? • How are training needs analyzed? 11 | 13

  14. Training and Development Methods • List and define training and development methods • On-the-Job • Simulation • Classroom Teaching and Lectures • Conferences and Seminars • Role Playing • How is the success of a training program evaluated? 11 | 14

  15. Performance Appraisal • DefinePerformance Appraisal • What are the uses of performance appraisal? • Be familiar with common evaluation techniques • Objective Methods • Judgmental Methods • How does a manager avoid appraisal errors? 11 | 15

  16. Performance Feedback • Why is Performance Feedbackimportant for employees? • What are common approaches to performance feedback? 11 | 16

  17. The Legal Environment of HRM • Be familiar with the major HRM legislation • National Labor Relations Act and Labor-Management Relations Act (1935) • Fair Labor Standards Act (1938) • Labor-Management Relations Act (1947) • Equal Pay Act (1963) • Title VII of the Civil Right Act (1964) • Age Discrimination in Employment Act (1967-1986) • Occupational Safety and Health Act (1970) • Employment Retirement Income Security Act (1974) • Employment Retirement Income Security Act (1974) • Worker Adjustment and Retraining Notification (WARN) Act (1988) • Americans with Disabilities Act (1990) • Civil Rights Act (1991) • Family and Medical Leave Act (1993) • Affordable Care Act (2010) 11 | 17

  18. Affirmative Action • Know what Affirmative Action is • To whom does it apply? • How does it affect the workplace? 11 | 18

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