Troubleshooting: Steps 3 and 4

Troubleshooting: Steps 3 and 4 Aaron Ehrlich Daniel Dunevant Sergio Santiago

Introduction • Steps 3 and 4 of the problem solving process take place after the problem has been fully identified and defined. • Step 3 consists of considering possible causes; Step 4 is the devising of a solution. • To compare Steps 3 and 4 with baking a cake for a birthday party…

Step 3: Consider Possible Causes • Step 3 occurs after sufficient information about the problem has been collected in Step 2. • In the most basic terms, this step involves considering, based on the symptoms and other information you have collected, what could possibly be wrong with the system.

Step 3, continued • The goal of this step is to create a checklist of possible things that could have gone wrong to cause the problem, creating a a bank of causes to work with. • If the list goes on too long, Step 2 needs to be revisited for more information.

Step 4: Devise a Solution • The solution to a problem, once a likely cause has been determined, can usually be quickly devised, depending on the intricacy. • However, a technician should not be hasty to implement a solution before the problem has been completely identified.

Step 4, continued • Factors that need to be considered in devising a solution include: • Making sure the selected cause is not just another symptom • Making the solution testable • Help or equipment that might be need to test the solution. • Also involved in this step is preparing to implement a solution: • Save all network configurations • Prepare for a potential rollback

Conclusion • Steps 3 and 4 concern the actions that needs to be performed just prior to implementing a solution. After collecting information about the issue, these are the steps needed to begin troubleshooting it.

Quiz Time • Step 3 is mainly: • Considering possible causes • Calming the client • Considering alternative solutions • Claiming the stakes

Quiz Time • Step 3 is mainly: Considering possible causes • Calming the client • Considering alternative solutions • Claiming the stakes

Quiz Time • The main goal of Step 3 is to: • Make a birthday cake • Create a checklist of possible reasons for problems • Process the information • Devise a solution

Quiz Time • The main goal of Step 3 is to: • Make a birthday cake Create a checklist of possible reasons for problems • Process the information • Devise a solution

Quiz Time • You should return to Step 2 from Step 3 if: • There are too many possible causes to be useful • A networking device fails • The devised solution does not succeed • There is too much information and it is overwhelming

Quiz Time • You should return to Step 2 from Step 3 if: There are too many possible causes to be useful • A networking device fails • The devised solution does not succeed • There is too much information and it is overwhelming

Quiz Time • Step 4 mainly consists of: • Devising a possible solution and preparing to implement it • Gathering information and thinking of causes • Checking hardware malfunctioning and compatibility • Preparing the birthday cake for consumption

Quiz Time • Step 4 mainly consists of: Devising a possible solution and preparing to implement it • Gathering information and thinking of causes • Checking hardware malfunctioning and compatibility • Preparing the birthday cake for consumption

Quiz Time • Good ways to prepare for implementing a solution are: • Making sure all users are connected to the network • Configuring a backup server for the entire network • Backing up configurations and preparing for a rollback • Eating a nice slice of birthday cake

Quiz Time • Good ways to prepare for implementing a solution are: • Making sure all users are connected to the network • Configuring a backup server for the entire network Backing up configurations and preparing for a rollback • Eating a nice slice of birthday cake

Troubleshooting: Steps 3 and 4