McKesson Connect Training: Search Made Easier — Tips and Tricks, Including New HHC/DME Search

1. McKesson Connect Training:Search Made Easier — Tips and Tricks, Including New HHC/DME Search Highlights of search capabilities and recent improvements in McKesson Connect

2. Courses at this year’sConference • A Deeper Dive into the New McKesson Connect Portal • Top Ordering Enhancements Debuting Summer 2009 • Easier Returns Processing in Summer 2009 Release • Search Made Easier — Tips and Tricks, and New HHC Search • Health Mart Consumer Web Portal • Health Mart Marketing Tool Kit

3. Search made easier —topics we’ll cover In this course, you will learn four time-saving ways to efficientlylocate products in Ordering: • Using keyword search in general • Tips for searching for Rx items • Tips for searching for OTC and HHC items • New home healthcare category-style search • New features to help when no items match your search

4. Locating items quickly and easilyKeyword search in general • Our goal: To let you search for items the way you think of them — not having to guess at abbreviations or word order in McKesson’sproduct description • “28 gauge BD syringe” • “ultra soft lancets” • “beige support hose” • … while still working for the basics: • “2714475” (item numbers) • “63739029510” (NDCs/UPCs) • “coreg” (basic drug/product searches) • … and while still showing matches sorted by contract and price

5. Locating items quickly and easilyKeyword search in general Keyword search allows you to: • Specify one or multiple search terms, zooming to just the itemsyou need, quickly • Specify those search terms in any order, lowercase or uppercase,and without even having to spell out full words • Think of it as Google™ within SMO — letting you search all itemswith as much or as little detail as you want

6. Locating items quickly and easilyUsing multiple search terms • The “old” way to search for 10mg Lipitor: • Search for “LIP” in the description • Fish through all different strengths of Lipitor(not to mention liposyn, lipogen, lipoflavonoid, lipram…) • Finally… find the 10mg Lipitor you want

7. Locating items quickly and easilyUsing multiple search terms • The new way to search for 10mg Lipitor: • Search for “LIP 10mg” in the description(or “10mg LIPIT”…) • No more fishing — all you see are 10mg LIPITORs

8. Locating items quickly and easilyUsing multiple search terms A couple more examples: • Looking for 10mg fluoxetine in 500s? • The old way: “fluox” 78 matches • The new way: “fluox 10mg 500”  3 matches • Looking for beige support hose? • The old way: “FUT HOSE%BGE”  a few matches, maybe, ifyou’vegot that memorized • The new way: “beige support hose”  17 matches

9. Locating items quickly and easilyTips for searching for Rx Items You can search by a number of Rx item characteristics to quickly get to desired Rx items: • Drug strength — “fluox 20mg” • Drug form — “fluox 20mg cap” • Product imprint — “r149” • Unit dose — “fluox unit dose,” or “prozac UD” • Orange Book code — “fluox 10mg AB” • Brand item, not generic — “prozac brand” • Manufacturer — “fluox 20mg ELI”

10. Locating items quickly and easilyTips for searching for OTC and HHC items Unlike Rx products, of course, OTC and (especially) HHC items aren’t as standardized in their naming…

11. Locating items quickly and easilyTips for searching for OTC and HHC items So… keyword search supports: • Consumer brand name — “Banana Boat,” “Excedrin,” etc. • Standard product names — “support hose,” “headache powder,” “wheelchair,” “28 gauge insulin syringe,” “nitrile gloves,” “sunblock,” “Gillette razors,” etc. • Manufacturer part # — “hollist 3832” (that is, what often appears on the physical box or product, in addition or instead of a UPC) • Color — “beige hose,” “brown hair color,” etc. • Sunmark category — “Sunmark excedr,” etc.

12. Locating items quickly and easilyWhat can go wrong? Too many matches? Unexpected or seemingly weird matches? • Cause: Using really short terms (2–3 letter words, especially just one) • This worked — sort of — with description searches, as long as you’d been trained to know how descriptions were abbreviated • But just as with Google, being vague finds lots of matches • A search for “GAR” finds not just gardasil vaccine, but also garlic pills (as before); and also Sunmark garlic pills, Garnier shampoo, Sunmark gargle mouthwash, Calgon English Garden bath soap… none of which would have matched theMcK description “APOT” finds both Apotex and Apothecary Products • Solution: Short phrases do often work — given the made-up spellings of many drugs — but if you get unexpected or weird matches, just add a few more letters (“GARDA” for gardasil vaccine; “APOTH LABEL” for Apothecary Products Inc. warning labels)

13. Locating items quickly and easilyNew features to help with items not found Valid item, but not currentlystocked in your warehouse? • Formerly: You’d just get“No match found” — with noway to look at alternatives. • Now: • If there are generic alternativesin your local DC, you can viewthose with a single click. • If there are no generic alternativeslocally, but we recognize the NDCor item # as being valid, we notify you.You may wish to order the item fromanother DC (keep in mind that shippingor other charges may result). Thismakes it much clearer what the issue is.

14. Locating items quickly and easilyNew features to help with items not found If all else fails… • Formerly: You’d just get“No match found” • Now: We give you one-clickaccess to Google™—whichcan help indicate if there’s aspelling error, or that the itemmay be available only directlyfrom the manufacturer

15. Locating items quickly and easilyHome healthcare “category” search • Previously, searching for home/durable medical equipment products could be challenging — product naming can vary by category and manufacturer • A new “Browse Home Med Equip Products” search option displays a list of categories and subcategories specific to home healthcare, to help you find products more easily • We’ll be adding even more detail to this in the coming months

16. For more information Use these resources to learn more about this topic or otherMcKesson Connect features: • Call the customer support team at 800.793.9875 • Visit the Help and Training page on McKesson Connect • Ask questions by e-mail — visit the “Contact Us” page on McKesson Connect • Call your sales representative

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