Information Management 101

1. Information Management101 Arkansas School Business Officials October 25, 2011

2. Presented by: L. Freeman Wish, CPA Clarksville School District 1701 Clark Road Clarksville, AR 72830 479-705-3200 Freeman.Wish@csdar.org

3. Why Record Management? Important to the way the school operates Evidence of decisions, transactions, operations School history Strategic Planning

4. Components of Record Management Archive - A place where records of permanent value (inactive data) are kept for legal, compliance, historical or research purposes. Records Management Center - A place where semi-active data are kept for legal, compliance, historical or research purposes and are accessed frequently. Records Management - The systematic control of recorded information from creation to final disposition.

5. What is a Record? Recorded information, regardless of medium or characteristics, received by an organization that is evidence of its operations, and has value requiring its retention for a specified period of time. Information created, received and maintained by an organization or person in pursuance of legal obligations or in the transaction of business.

6. What is a Record? Information, often detailing business transactions, that is preserved because of the value of its data.

7. Sources of Information/Records • Correspondence • Invoices • Purchase Orders • Payroll Records • School Board Meeting Minutes • Bond Issues • Elections • E-Mail • Telephone Calls

8. Let’s Talk About E-Mail Types of E-Mail 1. Non-Record Material 2. Official Records

9. Let’s Talk About E-Mail Question: Is e-mail really a public record? Answer: All e-mail conducted on state government computers is owned by the state of Arkansas and is a public record. Arkansas Code § 13-4-103 defines a public record as: “… all papers, correspondence, memoranda, accounts, reports, maps, plans, photographs, sound recordings, or other documents, regardless of physical form, and which have been or shall be created or received by any agency or its lawful successor, or official thereof in the exercise of his or her office or in the conduct of any business or function pursued in accordance with law.”

10. Let’s Talk About E-Mail Question: Who is responsible for retaining the email, the sender or recipient? Answer: In most cases where e-mail communication is between a sender and a recipient, the sender’s copy would be designated as the official copy (copy of record). In other words, it is the sender’s copy to which any retention requirements would apply. For example, an intra agency communication is sent via email from an agency’s Personnel Office to all its employees. The copy of record would be the copy within the Personnel Office. All other copies sent are merely “duplicates” and can be disposed of at will. Cases where this principle may not apply include email received from the public.

11. Non-Record Materials • Personal Correspondence • Any e-mail not received or created in the course of school business, may be deleted immediately, since it is not an official record: the “Let’s do lunch” (not a school business lunch) or “Can I catch a ride home” type of note. • Other examples would include any personal messages not conveying school business.

12. Non-Record Materials • Transient Correspondence • E-mail that is determined to have insufficient value to warrant its preservation may be deleted upon receipt. • Examples are listserve messages, announcements regarding departmental bake sales and other agency memos without legal, administrative, fiscal or historical value

13. Non-Record Materials • Non-State Publications • Publications, promotional material from vendors, and similar materials that are “publicly available” to anyone, are not official records unless specifically incorporated into other official records. • Examples are unsolicited promotional materials (spam), files copied or downloaded from internet sites, etc.

14. Non-Record Materials • Non-State Publications • However, for example, if you justify the purchase of a particular filing system by incorporating the reviews you saved from a listserve in your proposal to your supervisor, those listserve messages become official records and must be retained in accordance with the retention schedule for purchasing proposals.

15. Non-Record Materials • Duplicate records are not normally considered records and do not have to be retained. • Duplicates may become the only official record if the original is destroyed or lost.

16. Official Records • Transient Retention • Much of the communication via e-mail has a very limited administrative value and is deemed transient. For instance, an e-mail message notifying employees of an upcoming meeting would only have value until the meeting date has been attended or the employee receiving the message has marked the date and time.

17. Official Records • Transient Retention • The user may delete these types of e-mail messages immediately after they have served their intended purpose. • Other e-mail messages that have limited administrative value would include: telephone messages, drafts and other limited documents that serve to convey information of temporary importance in lieu of oral communication. It would only be necessary to retain these records until no longer of administrative value.

18. Official Records • Intermediate Retention • E-mail messages that have more significant administrative, legal and/or fiscal value but are not scheduled as transient or permanent should be categorized under the appropriate record series.

19. Official Records • Intermediate Retention • These may include (but not limited to) • General Correspondence: Includes internal correspondence (letters, memos): also, correspondence from various individuals, companies, and organizations requesting information pertaining to agency and legal interpretations and other miscellaneous inquiries. • This correspondence is informative: it does not attempt to influence agency policy.

20. Official Records • Intermediate Retention • These may include (but not limited to) • Routine Correspondence. Referral letters, requests for routine information or publications provided to the public by the agency, which are answered by standard form letters. • Monthly and Weekly Reports: Document status of on-going projects and issues; advising supervisors of various events and issues.

21. Official Records • Intermediate Retention • These may include (but not limited to) • Minutes of Agency Staff Meetings: Minutes and supporting records documenting internal policy decisions.

22. Official Records • Permanent Retention • E-mail messages and other memorandums having significant administrative, legal and/or fiscal value and are scheduled as permanent should be categorized under the appropriate record series.

23. Official Records • Permanent Retention • These may include (but not limited to): • Executive Correspondence: Correspondence of the head of an agency dealing with significant aspects of the administration of their offices. Correspondence includes information concerning agency policies, program, fiscal and personnel matters.

24. Official Records • Permanent Retention • These may include (but not limited to): • Department Policies and Procedures: Includes published reports, unpublished substantive reports and policy studies. • Reflect official actions taken. • Convey statements of official policy or rationale for official decisions.

25. What is Record Management? File Plan Implementation Records Retrieval Retention and Disposition Preservation of Significant or Historical Records Auditing

26. What is Record Management? The systematic control of all records from their creation or receipt, through processing, distribution, organization, storage and retrieval to their ultimate disposition.

27. Why Do I Need Record Management? • Comply with Government Regulations • Reduce Legal Liability • Control Valuable Company Assets • Reduce Record Archive Size

28. Essential Elements ofRecord Management • Record • File Plan • Retention Schedule • Records Retrieval • Disposition

29. File Plan A system for categorizing records, divided into categories. Each category has its own retention schedule. All records in the system are assigned to a category.

30. Retention Schedule • The amount of time a record should remain in the system. • When (and if) the record should be destroyed. • How the record should be destroyed.

31. Record Retrieval • Structured query, full text search, or a combination of both. • Export records into their native formats. • Print or e-mail records. • Version records. • Add notes or comments to original record.

32. Disposition • The method by which a record is removed from the system. • Disposition is based on time, event, or a combination of time and event. • The process is generally either transfer or destruction.

33. Why Dispose of Records? • Not all records are permanent records. • Non-permanent records may have set retention rules. • Enforcing retention rules removes records when they become obsolete. • Example: Destroy employee personnel records seven (7) years after retirement.

34. Record Retention Policy • Lack of a formal Arkansas School Record Retention and Disposal Plan. • West Virginia Records Retention Schedule • Michigan Public Schools Record Retention Plan • Recommend that each school adopt a Record Retention Plan and follow it.

35. 19-4-1108. Retention of documents. (a)  The original evidences of indebtedness, including documents prepared in connection with purchasing procedure, and all original contracts, invoices, statements, receipts, petty cash tickets, bank statements, cancelled checks drawn upon bank accounts, and other original supporting papers shall be retained in the permanent file of the business office of each state agency. These documents shall be kept in a safe place subject to audit and shall not be destroyed until authorization is given for their destruction by the Legislative Auditor.  (b)  With the approval of the Legislative Auditor of the state, a state agency may retain evidences, to satisfy record retention policies, of indebtedness and other contracts, invoices, statements, receipts, petty cash tickets, bank statements, cancelled checks drawn upon bank accounts, and other supporting papers by microform or a form of stored images in a computer system or other form of computer technology in lieu of retaining the originals of such documents.  History. Acts 1973, No. 876, § 15; A.S.A. 1947, § 13-341; Acts 1997, No. 541, § 2; 2001, No. 1453, § 33. Legislative Action

36. ACT 918 of 2005 • Applies to all cities, county or local governments in Arkansas • Requires the development of rules and guidelines for the retention of public records commonly found in state agencies • Requires rules and guidelines to be effective July 1, 2007

37. Arkansas Record Retention Schedule • Agency Directives, Internal Policies and Procedures • Keep until superseded plus three years

38. Arkansas Record Retention Schedule • Meeting Agenda and Minutes of Governing Bodies • Permanent

39. Arkansas Record Retention Schedule • Employee Benefit Records and Employee Personnel Records • Workers Compensation Accident Reports • 5 years after separation or until closure of unresolved personnel issues, whichever is greater • 3 years from date of injury

40. Arkansas Record Retention Schedule • Accounts Payable • Accounts Receivable • Until authorized by the legislative auditor (as required by Arkansas Code) • Until authorized by the legislative auditor (as required by Arkansas Code)

41. Let’s Take A Look At A Few Examples of Record Retention Periods(Comparing West Virginia, Michigan and Arkansas)

42. Accounting Records

43. Bank Statements, Deposit Slips • West Virginia – Audit + 3 years • Michigan – Current FY + 7 years • Arkansas – Until authorized by legislative auditor

44. Cash Receipts/Receipt Books • West Virginia – Audit + 3 years • Michigan – Current FY + 7 years • Arkansas – Until authorized by legislative auditor

45. A/P Invoices/Purchase Orders • West Virginia – Audit + 3 years • Michigan – Current FY + 7 years • Arkansas – Until authorized by legislative auditor

46. Journal Entries • West Virginia – Audit + 3 years • Michigan – Current FY + 7 years • Arkansas – Until authorized by legislative auditor

47. Bonds • West Virginia – Permanent • Michigan – Expiration + 7 years • Arkansas – Expiration + 5 years

48. Audit Reports • West Virginia – Permanent • Michigan – Permanent • Arkansas – Until the next audit report is issued by Legislative Audit

49. Let’s Talk Payroll Records

50. Employment History RecordsPayroll History (Annual Earnings) • West Virginia – 50 years • Michigan – Current Fiscal Year + 50 years • Arkansas – Permanent