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User Research at NHS Evidence: What’s in it for Clinical Librarians?

User Research at NHS Evidence: What’s in it for Clinical Librarians?. Katie Adams User Research Analyst. Today’s Session. Brief introduction to NHS Evidence Overview of evolving programme of User Research Present findings from key projects – R4 sessions & personas

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User Research at NHS Evidence: What’s in it for Clinical Librarians?

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  1. User Research at NHS Evidence: What’s in it for Clinical Librarians? Katie Adams User Research Analyst

  2. Today’s Session • Brief introduction to NHS Evidence • Overview of evolving programme of User Research • Present findings from key projects – R4 sessions & personas • Importance of the Clinical Librarian • Benefits of NHS Evidence & User Research for Clinical Librarians

  3. NHS Evidence... • Accessible • Developing • Complementary

  4. User Research Programme

  5. Total of 40 projects – 13, 011 users

  6. R4 Longitudinal panel

  7. User Research Findings & Future Projects • R4 update & reflection session • User personas • HDAS Redesign

  8. R4 Update and Reflection Sessions Likes Improvements Design of journals & databases landing page Navigation around the HIR resources Navigation around the different elements of NHS Evidence Login to My Evidence & Athens • Professional finish • Topic pages • Medicines browse & BNF • Search history • Intellisence • NICE Pathways

  9. User Personas • Communicating data that is collected via user research • Strategy, marketing, & design • Goals, behaviours & attitudes • Making him or her real • Attach scenarios to each persona • Importance of reviewing & continual development

  10. Personas • Bring focus • Build empathy • Shared vision • Create efficiency Personas put a face on user research in a way that turns data into knowledge that leads to better user experiences & better websites (Muldar and Yaar, 2006)

  11. Redesign of HDAS

  12. Why is the Clinical Librarian important to us? • Facilitate evidence based practice • Specialist knowledge – literature searching & appraisal • Knowledge of clinical staff & searching behaviours • Good working relationship with clinical staff

  13. What does NHS Evidence have to offer Clinical Librarians?

  14. What can User Research offer Clinical Librarians? • Give you a voice • A channel for your views & experiences of NHS Evidence, inc HDAS • Feed your views & experiences to senior management • Help make NHS Evidence & HDAS easier to use • Help create a resource that better meets the needs of its users, inc CLs So please get involved!

  15. Conclusion • Developing • Accessible • Complementary • Two way relationship

  16. Give us your views on NHS Evidence & the new features..... • Online evaluation form • https://www.surveymonkey.com/s/QDFK3TZ

  17. Any Questions?

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