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Dušan Kričej Ministry of Public Administration Directorat e for e-Governm e nt and Informatics

The present and Future of the Slovene eGovernment – the Present State of Affairs and Strategy EUROPEAN CONFERENCE OF PUBLIC ADMINISTRATION PLANET GV, Ljubljana, 21. and 22. march 2007. Dušan Kričej Ministry of Public Administration Directorat e for e-Governm e nt and Informatics

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Dušan Kričej Ministry of Public Administration Directorat e for e-Governm e nt and Informatics

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  1. The present and Future of the Slovene eGovernment – the Present State of Affairs and StrategyEUROPEAN CONFERENCE OF PUBLIC ADMINISTRATION PLANET GV, Ljubljana, 21. and 22. march 2007 Dušan Kričej Ministry of Public Administration Directoratefor e-Government and Informatics Deputy director general

  2. Strategic Goals of Government of Slovenia • Satisfied citizens are a key to a contemporary eGovernment • Rationalization of public administration • Delivery of up to date government eServices to citizens and businesses

  3. The key elements of eGovernment • Strategy, Action Plan and Legislation • Electronic Services of eGovernment • Information Communication Infrastructure

  4. Strategy, Action Plan and Legislation Changing legislation to enable Government eServices • Law of Electronic signatures adopted in 2000 • Strategy of eGovernment from 2000 to 2004 • Strategy of eGovernment from 2006 to 2010 has been adopted by Government in April 2006 • Action Plan of eGovernment until 2010 has been adopted in February 2007 • Day-to-day inspection of legislation (program for elimination of administrative barriers)

  5. E-administration Orientations Quality Transparent Simple Security E-government All in one Whenever and tailored to the place wherever needs of users Participation, Fast, effective democracy and at low-cost Knowledge and Personal competence Strategy of eGovernment from 2006 to 2010

  6. Electronic Services of eGovernment Innovative eServices the way to success • G2C • G2B • G2G • G2E

  7. Electronic Services of eGovernment – G2C Innovative eServices the way to success • State portal • Administration tool for Life situation • Generic tool for different e-forms • Integration with registers (Register of population, Register of space units) • Electronic signature • Electronic delivery (e-handing) • Electronic payment

  8. Electronic Services of eGovernment – G2C Innovative eServices the way to success • Online delivery of Vehicle registration • Renewall of the vehicle certificate of registration • Integration with new Vehicle register • Integration with online car insurance • Online acess to own data of vehicle • Use of digital certificate is not obligatory • Electronic payment

  9. Electronic payment Innovative eServices the way to success

  10. Electronic Services of eGovernment – G2C Innovative eServices the way to success • eReminder: Online pre-ordering for notification about expire date of documents • Vehicle certificate • Driving licence • Personal ID • Weapon ID • Passport

  11. eReminder: look and feel Innovative eServices the way to success Personal identification data Ordering on reminder about expire date of personal documents from official registers

  12. Electronic Services of eGovernment – G2B Innovative eServices the way to success • One Stop Shop (OSS) – everything on one place of a sole proprietor – self employed person • Digital certificate obligatory • Integration with registers • Integration with sub-systems • 230 physics entry points + internet (6%) • Declaration of taxes and employed person • Registration in 1 day, 21% more • Legal person: all types of companies

  13. Best practice: G2B – One Stop Shop • - AJPES (Agency of the Republic of Slovenia for Public and Legal Records and Services) • - Administrative units (#58) • JAPTI (Public Agency of the Republic of Slovenia for Entrepreneurship and Foreign Investments) • - DURS (Tax Administration of the Republic of Slovenia) • - District Units of Chamber of Craft of Slovenia • District Units of Chamber of Commerce and Industry of Slovenia

  14. Electronic Services of eGovernment – G2G Innovative eServices the way to success • Data exchange between institutions of public administration • Register of population (9% of all data delivered electroniclly = 3,5 mio data, use of register increased for 60%) • National interoperability framework

  15. National Interoperability Framework EU Central information system (CIS) for translating and directing Mataregister:location of data Standards: data formats (xml, pdf) Security scheme: applications, services Translation between XML schemas Notices: contacts, addreses, schemas, legislation… Workflow: procedures, logistic logs Security schema integrator logs Security schema integrator logs Security schema integrator Application Impunity Register of birth. Taxes eCRP Vehicles Offences RDZ Application KE Documents eDDV eJustice eDURS eMNZ

  16. Electronic Services of eGovernment – G2E • Public participation at all levels of governmental decision making • Electronic sessions of Government • Electronic support adopting of legislation • eDemocracy and eCollaboration • Groupware and Office automation • Decision support • Operative Data Store • Data Warehouse

  17. eDemocracy and eCollaboration Integration with backoffice is key to succsess eCollaboration eDemocracy Legislation procedure Legislation procedure Previous procedure Programme of work of Government Preparation and adoption Publication Unofficial text of legal act and regulations Register of Regulation: technology: ORACLE

  18. eDemocracy and eColaboration

  19. eDemocracy and eColaboration Published legal act Opinion of effects from proposel Effect on abolition of administrative barriers Environment effect Social effect Economic effect Collecting opinion of interested public

  20. Data Warehouse & Operative Data Store SPIS SPIS SPIS SPIS SPIS USERS Replication Night train Ministry Data Warehouse C Central server (LN Domino) ODS (Oracle) Centralni domino strežnik (LN Domino) JDBC XML Centralni domino strežnik (LN Domino) Inspectors Centralni domino strežnik (LN Domino) Administrative Unit Others How to make right decisions without accurate data

  21. Information Communication Infrastructure Wide use of different technologies to deliver and promote eServices • Data centre • IBM mainframe • ORACLE data base • Backup centre (data & communication) • Governmental private telecommunication network(HKOM) since 1997 • 1500 local area network • 800 locations

  22. Support • Customer support • State contact centre (in 2007) • Public Key Infrastructure • SIGOV-CA (since 2000) • SIGEN-CA (since 2001) • SI-TSA (since 2006) • CSCA for Biometric passport (since 2006)

  23. We opt to… Secure and sustainable technology on the basis of open standards for • Connectivity • Data accessibility • Interoperability • Integration between administration • International standards for exchange of data between SLO and EU

  24. Benefits from ICT in Slovenia Before 2002. In line at 7.50; a queue already before the opening hours at the municipality register office of Ljubljana (deadline for acquiring new passports as all old ones have expired).

  25. Benefits from ICT in Slovenia Now No queuing in front of counters, as more and more services can be done comfortably from home/office. Municipality register office of Novo mesto.

  26. eGovernment and EU Electronic ambitions pays off In CapGemini, 2006: Online Availability of Public Services: How Is Europe Progressing? Slovene eGovernment takes 7th place in Europe

  27. Thank you for your attention Dušan Kričej dusan.kricej@gov.si Ministry of Public Administration

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