1 / 4

LIOB Meeting Process of Service Disconnections & Reconnection Requirements

LIOB Meeting Process of Service Disconnections & Reconnection Requirements. April 11, 2012 Oakland, California. Service Disconnections. PGE’s average balance prior to service disconnection is higher than other IOU’s due to: PG&E services both gas and electric commodities

emily-ramsey
Download Presentation

LIOB Meeting Process of Service Disconnections & Reconnection Requirements

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. LIOB MeetingProcess of Service Disconnections & Reconnection Requirements April 11, 2012Oakland, California

  2. Service Disconnections • PGE’s average balance prior to service disconnection is higher than other IOU’s due to: • PG&E services both gas and electric commodities • PG&E has offered flexible pay plans to allow more customers to qualify for a pay plan • PG&E has experienced a dramatic increase in the average length of pay plans • PG&E has seen an increase in broken pay plans which results in customers accruing more debt before disconnect • PG&E has scaled back the volume of disconnects to meet the intent of the Disconnect OIR • PG&E currently has a lengthy disconnection timeline

  3. Process of Service Disconnection *The notice allows a tenant to apply for new service and take responsibility for new charges. They are not responsible for old charges. Note: Bank-owned properties are not separately tracked

  4. Process of Service Reconnection

More Related