1 / 27

THEORIES AND MODELS OF COMMUNICATION

THEORIES AND MODELS OF COMMUNICATION. Communication Models. 1. Source = where the message begins transmitted by the brain by:. a. Speech/Writing Delivery Meaning – literal, implied, slang. Factual description relies upon. Details Accuracy.

emily
Download Presentation

THEORIES AND MODELS OF COMMUNICATION

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. THEORIES AND MODELS OF COMMUNICATION

  2. Communication Models 1. Source = where the message begins transmitted by the brain by:

  3. a. Speech/Writing Delivery Meaning – literal, implied, slang

  4. Factual description relies upon • Details • Accuracy

  5. 3. Dental terminology, specific dates, names, numbers style – your own vocabulary, and expression, avoid shocking or judging your patients vocal – sigh, laugh, moan, breathing, rate, loudness, pitch, articulation/pronunciation

  6. 5 Factors governing your choice of style • To describe • To inform • To instruct/educate/teach • To evaluate/judge, give praise/blame

  7. 3 appropriate “types” of talk • small talk = introduce yourself • dental talk = information • business talk = appointments, financial arrangements

  8. b. Body movements – non- verbal – physical contact environment – organization, odors, appearance time usage and value

  9. Art • Music

  10. If message received and understood 1. Encoding (tell others about yourself and your goals)

  11. 2. Channel = media used to send messages = (speech, memos, telephones)

  12. Decoding = What do others do to help you understand what they are trying to convey = heard and interpreted = are you talking to peers and the language will be understood

  13. Feedback = What made you understand

  14. Factors affecting communication:

  15. Communication skills = Not acquired from birth • Attitudes = Effect ability to communicate – lack of interest

  16. 3. Knowledge = The DA needs to know dental info in order to communicate.

  17. 4. Position within sociocultural system = professional individual’s feelings about semi-professionals.

  18. Communication Behavior = The 5 E’s

  19. Education, Experience, Expectations, Emotion, Environments. (room, lighting, odor, taste, feelings, hearing, sight)

  20. The 5 E’s and the senses = perceptions = How we interpret. Responses = From the pt.

  21. 4 types of situations in which the Dental Auxiliary might find the vocal aspect of communication to be significant in dealing with pts.

  22. 1. Telephone conversation = tone and pitch convey attitude and emotion, care or indifference, friendliness or just plain business

  23. 2. Casual conversation = can be used to put the patient at ease, while escorting to the treatment room and seating in the dental chair

  24. 3. Interviews = speaking loudly enough for patient to hear you; diction important so patient can understand each word

  25. Dental care procedures = if noise from amalgamator or high-speed handpieces etc. interferes with communication, Increase your volume, or better, wait until noise has stopped.

  26. Three guidelines for appropriate communication • Voice/tone • Pay attention to others, tone, pitch, volume • Use English pronunciation

  27. Three techniques to evaluate nonverbal behavior • Mirror • Video tape • Feedback from others

More Related