Effective Interpersonal Skills in the Workplace

1. Effective Interpersonal Skills in the Workplace Obj. 2.02- Apply effective interpersonal skills in a variety of workplace settings.

2. Execute Communication Skills • Implement Reading/Comprehension skills • Benefits of reading comprehension • Improves job performance • Helps save time/money • Improves safety • Effective Reading Skills • Read with a purpose • Browse material before reading • Read for meaning • Improve vocabulary

3. Execute Communication Skills • Apply Written Communication Skills • Business Letter • Format • Types of business letters • Memo’s • To; from; date; subject; body • Essays • Introduction; body; conclusion

4. Execute Communication Skills • Apply Oral Communication Skills • Importance of non-verbal communication • Posture; gestures; facial expressions • Effective speaking skills • Public speaking/speeches • Telephone etiquette • Professional and pleasant • Hold phone at least 1” from mouth • Don’t eat or chew gum • Recorded Messages • Use communication technology

5. Apply Interpersonal skills through Teamwork • Types of Teams • Functional • Cross-functional • Multi-functional • Team formation stages • Forming; storming; • norming; performing • Team Roles • Facilitator/leader • Encourager • Task manager • Critic • recorder

6. Practices that demonstrate Etiquette and Professionalism • Courtesy • Respecting Privacy • Appropriate Dress • Working with supervisors & co-workers • Punctuality • Accountability • Motivation • Integrity • Self-discipline