Gartner G-Cloud Service Definition

1. Gartner G-Cloud Service Definition Cloud Research — Gartner for IT Leaders — Advisor Workgroup Cross Function (ITLWGCRM) For further information on Gartner support for Cloud initiatives visit: • http://www.gartner.com/technology/research/cloud-computing/services.jsp

2. Gartner Service Definition —Gartner for IT Leaders — Advisor Workgroup Cross Function (ITLWGCRM) Service Description • Gartner for IT Leaders Advisor Workgroup Cross Function is a cloud based service which provides clients with access to research and advice about information technology and the functional responsibilities of specific IT roles • The Cloud offerings from Gartner are built on the expertise of our 950 research analysts and 500 consultants; the world’s largest repository of knowledge on the business of IT. 117 analysts have expertise in the field of cloud with our database of IT research containing 5,794 research reports providing specific guidance on best practices for cloud deployment and strategy • Gartner covers all aspects of cloud including crucial topics such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Software as a Service (SaaS), cloud sourcing, cloud security, cloud strategy, cloud governance and IT cost optimisation through cloud • The service provides a tailored service to assist members with their key initiatives and challenges and is focused on supporting cloud and digital strategies: • Gartner helps clients through difficult decisions, by providing independent, actionable advice on how and where to reduce cost and deploy IT to add value, drive innovation and manage risk • Clients benefit from an unbiased, outside perspective on best practices—contextualized to their situation—and save time through our proactive delivery • Our fact-based guidance helps clients reduce the risk of critical product decisions, negotiate money‑saving terms and conditions, and maximise returns on their IT investments • We act as an extension of a client’s team, proactively delivering actionable, independent insight to professionals at all levels of the organization • We help clients understand what emerging technologies and trends mean for their organizations and over what time frame Key Benefits • Gartner helps clients separate the hope from the hype, avoid costly mistakes and achieve better returns on their cloud computing investments • Our research helps clients reduce their total cost of ownership by shifting fixed-cost capital investments to variable-cost operational expenses • Cloud computing can cut infrastructure costs, reduce application development times, increase flexibility and reduce time to market Key Deliverables • Gartner Core IT Research • Analyst Enquiry with workgroup leader • Webinars featuring Gartner Analysts • Role-Specific IT Research • Selected Vendor Reports and Talking Technology Series • Weekly Picks and News Analysis • Benchmarking Analytics IT Key Metrics Data • Diagnostic Tools, Templates, and Case Studies • Peer Networking Price • Gartner will bill a firm fixed price of £10,350 excl. VAT, incl. all expenses for this service • The service is for one licensed user for a period of 12 months

3. Gartner Service Definition —Gartner for IT Leaders — Advisor Workgroup Cross Function (ITLWGCRM) Key Deliverables (Product Definition) Gartner for IT Leaders Advisor Workgroup Cross Function (the “Service”) is an expanded version of the Gartner for IT Leaders Advisor offering that enables access to Gartner resources in a workgroup environment. The Service provides Advisor-level access to Gartner Research and Analysts related to specific IT roles. In addition to our vast knowledge base for CIOs, we deliver role-specific research for IT leaders and their teams in: • Applications, Business Intelligence & Information Management, Business Process Improvement, Enterprise Architecture, IT Infrastructure & Operations, Program & Portfolio Management, Security & Risk Management, Sourcing & Vendor Relationships Example Initiatives Advancing Data Management Maturity, Analytics, Application Development, Application Governance and Strategy, Application Overhaul, Application and Integration Platforms, Business Continuity Management Business Gets Social, Business Intelligence and Performance Management, Business Process Management (BPM), Business Value of IT, BYOD, CRM, Cloud Computing, Communications, Infrastructure Modernization, Compliance, Content, Collaboration and Social Initiatives, Context-Aware Computing, Customer Strategy and Experience Management, Data Center Modernization and Consolidation, Enterprise, Application Suites and ERP, Enterprise Architecture Program, IT Asset Management, IT Budgeting, IT Cost Optimization, IT Governance, IT Organizational Design, IT Strategic Planning, IT Strategic Planning, IT and Operational Technology, Alignment, ITIL and Process Improvement, Identity and Access Management, Information Governance and MDM Programs, Information Infrastructure and Big Data Projects, Information Security Program Management, Information Security Technology and Services, Infrastructure (IaaS & PaaS), Innovation Management, Integrating Apple Into the Enterprise, Microsoft Windows 7 and Office, Mobile Enterprise Strategy, Multisourcing Competencies, Negotiating Software Contracts, Outsourcing, Pattern-Based Strategy, Portal and Web Strategies, Privacy, Program and Portfolio Management, Risk Management, SOA and Application Architecture, SharePoint, Shared Services, Supply Chain Management, Sustainability, Unified Communications and Collaboration, Vendor Management, Virtualization

4. Gartner Service Definition —Gartner for IT Leaders — Advisor Workgroup Cross Function (ITLWGCRM) Key Deliverables (Product Definition) This Service is accessible by a Gartner for IT Leaders Workgroup Cross Function Advisor (the “Workgroup Cross Function Advisor”) and by his/her direct reports or cross-functional teams (the “Workgroup Cross Function Members”), as set forth in the Service Agreement. Collectively, the Workgroup Cross Function Advisor and his/her Workgroup Cross Function Members are “Licensed Users.” All Workgroup Cross Function Advisor Deliverables set forth on the previous slide, with the following exceptions: • Workgroup Cross Function Members may participate in Analyst Inquiry provided their Workgroup Cross Function Advisor schedules and facilitates the Inquiry session • Summit Event Ticket is not included Additional Terms & Conditions • The Workgroup Cross Function Advisor (not the Workgroup Cross Function Members) may, on an occasional and infrequent basis, forward copies of individual research documents, not to exceed ten (10) separate documents per Workgroup per contract year, to specific individuals within the Client organization, provided that such forwarding may not be done in a manner that has the intent or effect of avoiding the purchase of additional User licenses • The Summit Event Ticket provides admission to one (1) Gartner Summit Conference. In addition, a Summit Ticket may be used to register for a Catalyst Event. Tickets are valid for 12 (twelve) months from the date of issue which is indicated by the expiration date shown on the front of the Ticket. Tickets provided as part of a Gartner Research offering are valid only for Gartner conferences that take place during the 12-month (twelve-month) contract term of the Research offering for which the Ticket has been issued. Tickets are transferable within the Client organization but may not be transferred to another company. A Ticket may not be used for attendance at a Supply Chain Executive Conference, Gartner Seminars, or Gartner CIO Leadership Forum • Unless otherwise provided above, this service is subject to, and governed by, the Gartner Events: Online Registration Terms & Conditions section and the Usage Guidelines for Gartner Services of the Gartner Terms & Conditions document accompanying this service

5. Gartner Service Definition —Gartner for IT Leaders — Advisor Workgroup Cross Function (ITLWGCRM) Full List of Deliverables • Access to Gartner’s 890 analysts of which 117 are Cloud Analysts • Gartner Core IT Research • Gartner Cloud research • Role-Specific IT Research • Benchmarking Analytics IT Key Metrics Data • Diagnostic Tools, Templates, and Case Studies • Peer Networking

6. Gartner Service Definition —Gartner for IT Leaders — Advisor Workgroup Cross Function (ITLWGCRM) Information Assurance • Gartner possesses analysts and consultants with various security clearances, or we will, within reason, acquire those clearances as the client demands • Gartner associates are bound by very specific rules around client confidentiality and security given that our clients reveal to us their greatest challenges and difficulties in order that we can help and support them most effectively Data Restoration • No client data is retained by Gartner as part of the client’s access to this service and therefore there is no data restoration process related to this service Backup Restore and Disaster Recovery • The Gartner service under discussion does not require Gartner to manage or store any critical client data Service Migration • There is no need for a Service Migration plan given the nature of the service under discussion

7. Gartner Service Definition —Gartner for IT Leaders — Advisor Workgroup Cross Function (ITLWGCRM) Onboarding • Gartner offers an onboarding service. The New Client Onboarding team will onboard new licensed users to Gartner’s services and will provide a Web tour, tips on how to find research and how to request reports, data cuts or inquiry with analyst Offboarding • Gartner does not offer offboarding services, however, named licence holders can be changed during the period of the contract through licensemanagement@gartner.com

8. Gartner Service Definition —Gartner for IT Leaders — Advisor Workgroup Cross Function (ITLWGCRM) Pricing • Gartner will bill a firm fixed price of £10,350 excl. VAT, incl. all expenses for this service Financial Recompense Model • if a Service does not meet the specifications set out in the applicable Service Description, the breach will be handled in accordance with the Liability and Termination terms set out in the Call-Off Agreement Ordering and Invoicing Process • Gartner will bill for 100% of the fees at contract signing • All invoices are payable net 30 days from date of invoice • This service is subject to, and governed by, the Gartner Events: Online Registration Terms & Conditions section and the Usage Guidelines for Gartner Services of the Gartner Terms & Conditions document accompanying this service Termination Terms (by Consumer/by the Supplier) • Services may be terminated only for material breach by either party, upon 30 days prior written notice, if the breach is not cured within the notice period

9. Gartner Service Definition —Gartner for IT Leaders — Advisor Workgroup Cross Function (ITLWGCRM) Service Management • Cloud Research; IT Leaders Reference is supported (by telephone and online services) by a Client Partner. The Client Partner is the primary point of contact accountable for the proactive and reactive needs of our clients in relationship to their existing services Service Constraints • Minimum of 3 Workgroup members required with each Workgroup Leader Service Levels • This is not applicable to this service

10. Gartner Service Definition —Gartner for IT Leaders — Advisor Workgroup Cross Function (ITLWGCRM) Training • Training is not included, however, the ‘Onboarding Service’ will provide the user with the skills and knowledge to effectively use the service Consumer Responsibilities • This service is subject to, and governed by, the Gartner Events: Online Registration Terms & Conditions section and the Usage Guidelines for Gartner Services of the Gartner Terms & Conditions document accompanying this service Trial Service • Gartner does not offer a trial service option in relation to this service Technical Requirements • Gartner.com allows 24/7 access to our research and supports all revisions of Internet Explorer (plus Google Chrome, Firefox and Safari) — any browser that supports HTML5 — with no client installations required • Each Gartner report is presented in a printer-friendly Microsoft product format (e.g. Portable Document Format or Excel)