Industrial Technologist’s Toolkit For Technical Management: Core Knowledge, NAIT Discipline…… 2002 NAIT Conference Pana

1. Industrial Technologist’s Toolkit For Technical Management: Core Knowledge, NAIT Discipline…… 2002 NAIT Conference Panama City, Florida Dr. John W. Sinn, Professor Bowling Green State University jwsinn@bgnet.bgsu.edu, www.bgsu.edu/colleges/technology/qs 4:00 to 4:50 PM Thursday November 7, 2002

2. Industrial Technologists’ Toolkit For Technical Management: Core Knowledge, NAIT Discipline…… Topics 1. Core knowledge, NAIT discipline 2. Toolkits, CD courseware 3. Technical project, applied research 4. Model system, toolkit 5. Electronic portfolioing, assessment 6. Doing, growing user’s groups

3. Core Knowledge, NAIT Discipline • Where, how does core knowledge, discipline originate………. • Text books • Advisory committees • Local demands, needs • Consulting by faculty • Political pressures, realities • Tradition • Collective faculty knowledge • Accreditation guidelines, certification

4. Core Knowledge, NAIT Discipline • Characteristics of core knowledge, discipline………. • Process and content intertwined • Interdisciplinary relationships as base • Data and documentation, applications • Problem solving, decision-making • Change, assessment • Technical project management • Improvement systems • Team functions, communication systems

5. Core Knowledge, NAIT Discipline • Core knowledge is: • shared by all • professional identity • interdisciplinary base • Discipline is how we: • solve technical problems • conduct, do work • do professional decisions A profession is based on disciplined core knowledge for accreditation, certification, and industrial, campus identity Industrial Technologists’ Toolkit defines, facilitates NAIT technical management core knowledge as courseware, CD

6. Toolkits, CD Courseware • Six sets define core, overview 42 tool courseware system: • Primer Tools • Cultural Tools • Data Tools • Documentation Tools • Service Tools • Synchronous Tools • Manufacturing and non-manufacturing emphasis • Digital, MS Word, CD format, based on office suite • Entire text or supplement, facilitate and guide work • Online use design, optimum flexibility, e-commerce • Communication, electronic and/or traditional interaction

7. Toolkits, CD Courseware • History and evolution of toolkit courseware system: • Early 80’s. Initiated as procedures to do student projects • Mid 80’s. Began writing content for project management • Late 80’s. Content for quality and productivity initiated • Early 90’s. Center for Quality Measurement, Automation • 1991-1994+. 100+ projects conducted via CQMA • 1995-2002. Documented what was learned, via tools used • Routinely, throughout process: • Consulting on applied research projects in industry • Used tools in courses, seminars, sought feedback • Authored various articles about process

8. Toolkits, CD Courseware • Technical project, applied research, broad-based • Primer: overviews system, core knowledge, start point • Cultural: broad change, leadership, transformation • Data: six sigma problem solving, decision-making • Documentation: problem solving, kaizen, lean, ISO • Service: data, documentation in service functions • Synchronous: product launch, robust analysis, capstone • Facilitates team project focus, hands-on, reality based • Quality management system, Baldridge rubrics • Research orientation, empowered leadership, excellence • Advanced problem solving, technical management • Portfolio assessment process, continuous improvement

9. ISO Total Quality, Baldridge Leadership Context, Continuous Improvement Analysis, Global Views, Values Quality Management System Integration, Pragmatic Field Information Interaction, Problem Solving, Decision Making Synchronous Tools, New Product Development Documentation Tools, Lean Resource Management Measurement Analysis Improvement Applied Research, Project Team Primer Inputs Professional Outputs Data Tools, Six Sigma Service, Tools Manufacturing, Non-Manufacturing Management Responsibility Product Realization Communication, Internal, External, E-commerce Disciplined Knowledge, Research And Development Cultural Change, Industrial And Academic Core Values Model System: Industrial Technologists’ Toolkit For Technical Management Toolkits, CD Courseware

10. Electronic Portfolioing, Assessment • Courseware facilitates, guides development of portfolio: • Team oriented, collective work, not individual focused • Individual is identified by name in broader collaboration • Grown as knowledge, over course, project deliverables • Improved iteratively, based on assessment feedback • Courseware design is assessment oriented • Courseware designed as a quality system infrastructure • Discipline is inherent in courseware • Portfolio has structure from courseware to guide • Portfolio accumulatively built as multiple tools, phased • Each tool is addressed, critiqued, as key assignment

11. Electronic Portfolioing, Assessment • Tools, as courseware, conclude with applications: • Applications merge tool content, experience of project • Applications are synthesis, interpretation, reflection • Requiring, doing team communication, management • Work done “tables” format, individually, team • Table format to “collect” data and documentation • Assessed by others, compile based on each others’ work • Improvement heavily based on courseware structure • Iterative processes done in electronic shell, by design • Portfolio emerging as assessed collection, best practices

12. Electronic Portfolioing, Assessment Portfolio development, assessment, six tools……… 1. Team Forms, Identifies Project 2. All On Team Do Tool CD Work, Shell 3. Work Posted, Web Shell, Assessed 6. Phase I, II, 3 Tools Reworked As Portfolio 5. Next Tool Started, Repeat Cycle, Improve X 5 4. Chat Based On Feedback Assessment, Reviews

13. Doing, Growing User’s Groups, Systems • How will the user’s group work? • Seeking individuals to form remote user’s groups • Opportunity to grow, influence, system, processes • Interactive, listen to customers, routine input, content • Broader intellect engaged to grow, improve discipline • How will the user’s group work, near term? • Purchase CD’s from jprowan@bgnet.bgsu.edu • Gradually, royalties as part of student purchase price • Royalties to researchers, users, back to their programs? • Royalties shared with NAIT Foundation?

14. Doing, Growing User’s Groups, Systems Mechanics of user’s groups, how they work……… 1. User’s Receive, Obtain Latest CD 2. Determine How, Where To Use In Courses 3. Use As Content, Process, Over Time 6. Expand, Develop User’s Groups 5. Tools ContinuouslyImproved, Expanded 4. Provide Feedback To Writer, Researcher

15. Doing, Growing User’s Groups, Systems • Vision of the user’s group for the future……… • Multiple users’ groups at various locations • Interactive, listening to customers, routine input • Seeking individuals to form remote user’s groups • Engaging broader intellect to grow discipline • Continue developing prototype systems • Refine selected content and process • Work with Certification, Accreditation boards, others • Gradually develop full text series on core knowledge • Continue to add to the robustness of the tools

16. Doing, Growing User’s Groups, Systems • What might the future hold? • Portfolios as alternative for certification • Stronger relationships in accreditation, certification • Core knowledge expanded, written about • Dynamic, changing core knowledge, project driven • Electronic systems for assessing core knowledge • Disciplined systems for content, process identification • Multiple courseware texts, tutorial guides, available • Purchase CD online, see CD provided free • Eventually download, purchase tool, BGSU bookstore

17. Doing, Growing User’s Groups, Systems • What might the future hold? • Developing “Online Quality Learning Community” • New relationships, professional bodies, certification • Core knowledge as quality, productivity……… • Technical management, ISO, QS 9000 • Expand, change systems, collaborative base, teams • Electronic systems for assessment, portfolios • Disciplined systems, content, process, Excel, laptop • New courseware texts, tutorial guides, emerging • Toolkit, courseware, defines Industrial Technologist

18. Doing, Growing User’s Groups, Systems Please take a free CD, courseware for your review……. Feedback welcomed, anticipated, needed to improve…… Other hard copy documentation available……… Visit at booth #5 in exhibits area tomorrow AM…… Much is available at www.bgsu.edu/colleges/technology/qs Please email at jwsinn@bgnet.bgsu.edu