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CUU Fellows Workshop Arlington November 15th 2000

ACM Conference on Universal Usability. CUU Fellows Workshop Arlington November 15th 2000. Usability + Universality = explosive mix of concerns. Purpose of the workshop. To elicit and organize a bouquet of insights on the problems and prospects of universal usability. How ?.

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CUU Fellows Workshop Arlington November 15th 2000

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  1. ACM Conference on Universal Usability CUU Fellows Workshop Arlington November 15th 2000

  2. Usability + Universality = explosive mix of concerns

  3. Purpose of the workshop • To elicit and organize a bouquet of insights on the problems and prospects of universal usability

  4. How ? • Bringing together people who represent human diversity: • needs and expectations • international community • A call for participation in a one-day workshop • Participation was based on statements of interest and personal experience as a user, complementarily, and commitment to group goals.

  5. Selected Fellows Cearbhall E. O Meadhra, IR Deane Robert Larkman, AU Marlo Wilson, USA Quan T. Tran, Vietnam in USA Wong Chui Yin, Malaysia Adelaide Edelson, USA Queen Esther Booker, USA Cristina Chisalita, Romania Invited fellows Diane Murray, UK Allen Newell, UK Dong Thi Bich Thuy, Vietnam Taylor McConnaughhay, USA Programme committee Penny Collings, Au Clare-Marie Karat, USA Mary Beth Rosson, USA Joëlle Coutaz, France The CUU Workshop Fellows

  6. Geographic, economic, political, cultural, linguistic, racial diversity Northern and Southern hemispheres Developed and developing countries Age diversity 25-60+ years of age Disabilities Blind, significantly motor-impaired Everyday limitations Professional backgrounds Retired, government staff, musician, architect, programmer, school teacher, rehabilitation specialist,graduate students, low-income and disadvantaged community development HCI professionals The CUU Workshop Fellows

  7. During the workshop Human diversity Social diversity Economic diversity Political diversity Environmental diversity Technical diversity

  8. Goal of this panel • Make sure that anyone involved in Information Technology does not exclude particular groups of people • Stakeholders • Designers • Academics • Managers of software companies • Social policy makers

  9. How? • Recommendations to raise public awareness • Three representative stories from the fellows • Addie’s shoe (USA) • Deane’s desire for independence (Australia) • The fisherman’s son (Vietnam) • For each story • A fellow will tell the story • Alan Newell will extract the recommendations • Taylor McConnaughhay will moderate questions from the audience • Marlo Wilson (a user’s voice) will summarize

  10. Story 1: Addie’s shoe (USA) • User task focus • Iterative design • Total solution/multiple disability

  11. Story 2: Deane’s Desire for Independence (Australia) • The promise of technology • Tremendously empowering • Changed lifestyle • Getting back what was taken away • Can’t live without it • Can’t it be better • Reliability /recovery • Graceful degradation • The decision to use enabling technology. • Opportunity for choice • Maintain self image

  12. Story 3: The Fisherman’s Son (Vietnam) • Preparing the son for the new age of information: buying a computer • Social norms • Non-accessible system: • English system software • Metaphor & icons used not fitted to his usual way of thinking in everyday life

  13. The Voice of Diverse Users • Passion • Courage • Creativity • What will you do?

  14. Next Steps • Build awareness • Written report of Fellows Workshop • Individual actions • Interviews with the media • International research projects • Build on Fellows Workshop at Next CUU

  15. Sponsors • We want to thank our sponsors for providing the resources for the CUU Fellows Workshop • America Online • The Morino Institute • Intel • Oracle • Motorola • Sun Microsystems • US NIST Information Technology Laboratory • US NSF

  16. Thank you ! Human diversity Social diversity Economic diversity Political diversity Environmental diversity Technical diversity

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