Moving Online with Chambers

1. CACCI Chamber Operations Course Moving Online with Chambers Dr. Eva Yi-Yuan Yueh Institute for Information Industry Mr. Edward H. S. Wu Chinese Open Source Software Association 29 August 2008

2. What you will hear • Chamber to promote eCommerce to SME members—Taiwan Experiences • Possible Open Source Applications adopted by Chambers

3. Chamber to promote eCommerce to SME members —Taiwan Experiences Dr. Eva Yi-Yuan Yueh Institute for Information Industry

4. Moving Scales of Digital Applications ICT-based Economy 1. ICT Sector Revenue 2. ICT Sector Employment 3. ICT Sector Spending 4.Technology Development 5.Trade in ICT 6. ICT and Business Size, Alliances 7.Telecom. Investment 8.Overall ICT Business Climate Advanced applications of technology 1. E-Commerce 2. Industrial Information Technology Effective Access and Usage of ICT 1. Pricing 2. Technical training and human capital  3. Relevance of contents Basic Access and Usage of ICT 1. Internet use 2. Phones 3. Number of Computers 4. Internet Bandwidth and Speed

5. Item 2005~2006 2004~2005 2003~2004 2002~2003 Overall Ranking 7 15 17 9 Environment 10 23 8 15 Market 3 7 6 7 Regulation 25 27 16 23 Infrastructure 13 37 10 19 Network Readiness 8 4 17 7 Individual 4 11 17 33 Business 16 18 19 9 Government 9 3 12 2 Application 5 11 22 7 Individual 9 27 27 14 Business 9 11 21 18 Government 4 5 6 4 Taiwan Network-Readiness Index World Economic Forum Survey Source: WEF NRI

6. Measures of Digital Divide • Number of users or computers How many people use the technology in various countries? • Infrastructure, Access • What telecommunications networks are in place, how many people have access to PCs to web-enabled phones to other handheld devices, where are PCs located (homes, workplaces, community centers)? • IT Sector • How large is the local ICT sector and integration of ICT into existing industries in terms of jobs, GDP, and trade? • Training • Do people know how to use the technology? Is it taught • in schools and are these programs affordable? • Relevant Content • Is there content in local languages that addresses the immediate needs and interests of the population? • Affordability Is the technology affordable, and to whom ?

7. The Digital Divide – by Industry Accumulative Source：2001 Business Census

8. For Small Business Owners • Lack of knowledge about ICT and e-business • Minimum skill on ICT For Small Business Companies • Incapability of handling the complexity of ICT • Lack of technical people • Inefficient Business Flows For ICT Service Providers • Beyond reach of city-based service providers • Offer mean margin from small businesses The Barriers of Digitization for Taiwan Small Business

9. Project Objectives 1. 120,000 small businesses subscribe to broadband and implement e-commerce. 2. Create US$130 million businesses for information service industries 3. Create US$ 269 million web-business for small businesses. * The project is undertaken by Chinese Information Services Association, Taiwan

10. Colleges Women Group Associations Establish Supply Forces Recruit IS Team Deliver on-site Services Create IS Revenue Select e-Products Segment Demand Implement e-Biz Publicize Success SME Service Center Stimulate Motivation & Demand Strategies Mobilize External Resources

11. Project Highlights Focus on Small Businesses (Workforce less than 20) Legacy Industries Service Industries • Garment & Accessory • Furniture • Interior Design & Construction • Textile • Food & Beverage • Metal Products • Environment Services • Health Care • Tourism & Leisure • Transportation • Cultural-related Services Service Delivery • Workforce Dispatch • Commercial Design

12. Web Store • E-document Exchange • Back office Operations • Customer Data Develop e-Applications Project Highlights Provide e-Commerce Training • Luye Tea Rice Village • Pinglin Tea Village Form Local e-Communities Develop Industry Specific Applications • Small Retailers • Restaurant & Catering • Hotel & Accommodation • Wholesale, transportation Promote Broadband • Basic Computer Operation • E-mail with Customers • Create Digital Documents

13. Form Local e-Communities(1) Tautung - Luyeh Enquiries：1,000 / Month B E N E F I T Patronage： 500 Persons /Month Growth：NT$1 M/ Month

14. Small e-Business(2) Amah's Second Career Savings：30~40% Overhead B E N E F I T Business Growth： NT$100K /Month Customer Growth：20~30%

15. 369M 37M 328M 246M 246M 30% 3% 67% 1,226,000 SME SME e-Business Life Cycle Infrastructure Application Connectivity Wired to Internet Simple EC Not Wired to Internet Integrated Application Systems Sophisticated EC Core Application Systems Connected to Supply Chain No Computer One Computer Internal LAN Multi-site Operations Digital Divide Group Digital Devel. Group Digital Maturity Group

16. Achievement Projection 3% 10% 15% 5% M A T U R I T Y 30% 32% 36% 41% Connectivity 67% D E V E L O P 63% Application 54% 44% D I V I D E Infrastructure 2005 2006 2007 2008

17. Strategies of Deploying ICT to Small Businesses(1) Demand Side Select Digital Divide Zones Classify 3 zones among 369 small administrative districts according to divide statuses. Foster e-Communities Organize e-Communities to facilitate collective learning. Learn to Earn Promote successful e-business models for small business.

18. Strategies of Deploying ICT to Small Businesses(2) Supply Side Select Deployment Teams: Select 11 corporate and association teams covers entire Taiwan. Source Ready-to-Use Solutions: Source for small-business only solutions. Mobilize Community Involvement: Leverage resources from associations, universities, and local volunteer groups, and get them involved.

19. Demand • The divide distribution by industry • Divide distribution by region • The resource & capability of SME with digital divide Supply • Effectively provide services covering responsible divide zones • Provide affordable, diversified solutions and sustainable services • Be motivated to achieve the goal and vision of the project • Demand quality for all transactions • Make clear and fair game rules and incentives • Enforce disciplines on conduct of businesses • Provide centralized marketing & information sharing Execution Critical Success Factors

20. Implications for CACCI members • Chamber members having higher degree of digital divide will contribute less in terms of economic growth and industry competitiveness • Apart from general trading related services, assisting SME members in adopting affordable and timely information and communication technology and e-Commerce is also one of responsibilities for Chambers • A community tends to develop a specific industry or an agri-business. It is beneficial to individual business and the community as a whole to promote use of ICT and e-Commerce in a unit of community

21. Suggestions • Conduct the program jointly with local Information/ Software related consortium • Advocate to initiate a program of deploying affordable PCs installed with open source OS and basic OSS applications to SMEs • Set up a Chamber Portal which acts as a service hub/ASP to provide SME members with an ICT system network environment and help members move online

22. Thank you! THAILAND Eva Yi-Yuan Yueh, General Director, IDEAS Institute yyyueh@iii.org.tw

23. Possible Open Source Applications adopted by Chambers Mr. Edward H. S. Wu Chinese Open Source Software Association, SOSA

24. Free Software • Free Software Foundation, http://www.fsf.org/ • Free software is software that gives you, the user, freedom to share, study and modify it. We call this free software because the user is free. • Free Software is open source software, OSS(*).

25. Use OSS Applications Open Source Software Applications Online Services

26. Open Source Applications • openoffice.org • Mediawiki • PhpBB, forum software • Joomla/Drupal • Content Management System • SugarCRM • customer relationship management • Asterisk • VOIP, voice over internet phone

27. Openoffice.org • Openoffice.org 2 is a leading open-source office software suite for word processing, spreadsheets, presentations, graphics, databases, and more. • It is available in many languages, and works on all common computers. It stores all your data in an international open standard format, and can also read and write files from other common office software packages, i.e. Microsoft. • It can be downloaded and used completely free of charge for any purpose.

28. Openoffice.org

29. mediawiki

30. Mediawiki • http://www.mediawiki.org/ • Shared/Collaboration Platform • MediaWiki is a free software wiki package originally written for Wikipedia. • It is now used by several other projects of the non-profit Wikimedia Foundation and by many other wikis, including this website, the home of MediaWiki.

31. PhpBB – Forum

32. Wordpress Blog System • http://www.wordpress.org/ • blogging/announcement/documentation

33. Joomla – Content Management • http://www.joomla.org/ • Web Site/Documentation

34. Drupal – Web Site • http://drupal.org/ • Web Site/Portal

35. SugarCrm • http://www.sugarcrm.com/ • Developing customer relationships (CRM)‏

36. Voice over internet • http://www.asterisk.org/ • Asterisk is the world's leading open source PBX, telephony engine, and telephony applications toolkit. • Offering flexibility unheard of in the world of proprietary communications, Asterisk empowers developers and integrators to create advanced communication solutions...for free.

37. Simple Meeting 播放 • Web-based • VOIP Simple Meeting • Windows App • Linux App 播放 Windows (IE/firefox)‏ Linux (firefox)‏

38. Green Approach for Online Services • Via Open Source Software • Low Cost • Appliance/Embedded Approach • East Install • Zero Configuration Linux OS

39. Thank you for your attention!! edwardwu.tw@gmail.com