Business Communication Skills for Managers

1. Business Communication Skills for Managers Module 14: Finding a Job

2. Professional Skill Building

3. Skills for a Career Health care field: • Professionals with scientific acumen • Active listening skills • Service orientation • Oral comprehension abilities • Teamwork skills Hard skills: concrete abilities that you learn and masterSoft skills: skills that have changed very little over time

4. Transferable Skills Skills include: • Dependable/punctual, willing to learn, adaptable, committed, ethical, honest, enthusiastic, team player, strong communication skills Positive attributes that are invaluable and do not need much training 10 top skills you need to get a job once you graduate:

5. Acquiring Necessary Skills Learn how to write clearly, learn how to speak, be reachable, learn about computers, build community relationships, attend conferences & events, find projects and get involved, collaborate, keep profiles up to date, keep learningGet involved in part-time work, extracurricular activities, with employment and career developmentHave formal learning plan: enroll in classes, find apprenticeship, apply for an internship

6. Stages of Career Development What is career development? • Lifelong process in which we become aware of, interested in, knowledgeable about, and skilled in a career Five Main Stages: • Growing (4-13 years) • Exploring (teenage years to mid-twenties) • Establishing (mid-twenties to mid-forties) • Maintaining (mid-forties to mid-sixties • Reinventing (mid-sixties into retirement)

7. Stages of Career Development (cont.) Career Support: • Career development office on campus • Books on career development • Career roadmap: know yourself, explore options, gain knowledge, put it all together • Internet sites for career planning • Paid agencies

8. Networking

9. Strategies for Networking The process in which people build relationships with one another for the purpose of helping achieve professional goalsShare business cards, resumes, cover letters, as well as share information about conferences, special events and even soliciting headhuntersCan occur anywhere and at any time, and expands with each new relationship you establish

10. Strategies for Networking (cont.) How to get started? • Remember that hope is not a plan, keenly focus your activities on getting a job, you need business cards, you need to register your own domain name, attend networking events, master Linkedin, think about parents’ friends, create world you want to live in Sources for developing professional networks: • Meetup groups, social media, conferences, internships, websites, family members, advisers, alumni association, vendors, coworkers, networking events, etc.

11. Résumés and Cover Letters

12. The Purpose of Résumés Inventory of your education, work experience, job-related skills, accomplishments, and moreElements of a successful résumé • Reverse chronological résumé • Functional résumé • Hybrid résumé • Video, infographic, Web-site résumé

13. Writing Effective Résumés To begin, put best experiences together. The order may change depending on where you are in your careerPurpose is not to get a job, but to get to the next level in the screening processDig in deeper to provide your work experience, volunteer experience, and education/training

14. Creating a Customized Résumé • You and your contact information • Include name, phone number, address, email • Skills or career summary • Six-eight specific skills using short sentences/phrases • Work experience • Mostly list jobs that are relevant, should describe you not the job • Education • Where you went to college, or university, your major • Other: • Certifications, volunteer

15. Writing Effective Cover Letters A cover letter is a letter of introduction that you attach to your resume: introduces yourself and explains why you are suitable for the jobCharacteristics: • Get attention of employer • Set you apart from competition • Identify position you are interested in • Specify how you learned about position/company • Present highlights of skills/accomplishments • Please eye and ear • Reflect genuine interest

16. Interviewing

17. Preparing For a Job Interview Before interview: • Review job description • Research company or organization • Practice answering common questions • Plan to dress appropriately • Come prepared • Be confident In the interview: • STAR technique: Situation, Task, Activity, Result • When you exercised skill, what was required, what you did, how situation concluded

18. Interview Types and Techniques • Screening interviews: takes place over the phone where interviewer has maximum control over length • Phone or web conference interviews: make sure equipment works, be fully prepared, do a mock run with friend before to troubleshoot any issues • One-on-One interviews: most common, in person • Panel interviews: group interview with one interviewee • Serial interviews: group & one-on-one combination • Lunch interviews: unstructured and informal • Group interviews: several interviewees and only one to two interviewers

19. Interview Questions Prepare as much as possible by doing research and listing examples of actions you are proud of, review common questionsTell me about yourself, why are you interested in this position, how has your education prepared you for this, what would you most like to accomplish in this position, what type of people do you have little patience for, describe time you worked as part of a team

20. Quick Review Get advice from school career center on where to begin • Begin networking Build your network: attend job fair, alumni gatherings, luncheon • Helps think about specific employers and job skills Find jobs you are interested in and reach out • Phone interviews, look for job openings Prepare and write résumé and cover letter • Tweak and change wording according to job variation Practice interviewing beforehand to fully prepare • Hardest step, but you will feel accomplished when you get the job