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Offering international health services with best specialists. Cluster for health tourism Bulgaria 07.06.2013. Cluster for Health Tourism – Bulgaria.
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Offering international health services with best specialists Cluster for health tourism Bulgaria 07.06.2013
Cluster for Health Tourism – Bulgaria • BulgarianOrganizationwasfoundedin 2011 inorder to organise a number of excellentprofessionals to jointheteamprovidingmedical, dental andestheticservicesforpatientsoutsidetheborders of Bulgaria.
Our cluster include 12 dental clinics, with the best dentists in our country in Sofia,Plovdiv,Varna,Burgas and StaraZagora,touroperator,big insurance company and bank. • Ourmissionis to attractpatientsfromabroadandprovidethemwithmedical,dentalandestheticcare of theirdesire.
Wearecommitted to helpourclientsbecomehealthier, smarterandhappierandatthesametimehavelifelongpleasantmemories of theirstayinBulgaria.
Andwhatisalsomostimportant: thisopportunityhelpspatients tosave a considerableamount of moneyastheprices of ourservicesaremuchlowerthanthose of thesameinterventionsinmanyothercountries.
All interventionsareprovidedin 100% safemedicalorestheticsettings, whereclientscanenjoythebenefits of latestavailabletechnologyandhighlyprofessionalstaff. • Most of our clinics have certificate ISO 9001/2008 .
In addition to treatmentweorganizestay, accommodationandleisureprograms of choice. • Beautifulscenery, theatmosphereandhospitality of Bulgariawillsurelyhave a positiveeffectonthehealthandrecovery of patients.
Quality is the major driver of medical tourism in Europe, low prices are major strength of CEE/SEE, Asia, South America Why do people travel for medical treatments? • Lacking skills for treatment possibilities in the homeland (91%) • higher quality of treatment (78%) • treatment by a well-known specialist (69%) • reduced waiting period (64%) • 48% due to a more favorable treatment price Eurobarometer (Gallup Institute, 2007) Price-Level = Major Chance forAsia, Eastern Europe, South America 8
Euro Health Consumer Index 2009 Health Consumer Powerhouse 9
Legislative framework in the EU will foster cross-border health care within European borders • 1% of the EU- healthmarket = ~ 10 bln Euro • Development of a guideline • Free choice of place of treatment within the EU • Simplified reimbursement • High potential in countries with an undeveloped healthcare infrastructure 10
Health & Medical Tourism Incoming-Potential to SEE High Potential Mid Potential Low Potential SEE 11
Major Source Markets • Dental Tourism: UK, Ireland, Germany, Italy, Scandinavia (major all EU countries) • Medical Tourism USA,Russia, UK, Ireland, Scandinavia 12
The medical tourism destination is an interdisciplinary cluster and requires a management body Public authorities Surgery Medical Center Tourist feature Outpost IT-Platforms Gym AIRPORT Patient-mediator Patient service / interpreter health destination of the future Uni-versity Cluster-management + DMO Hospital Hotel Insurance Organi-sation Certifier Retail Rehabilitation 15
Destination Management Development of a masterplan for the destination 1 Realisation of cooperations in the destination 2 Sustainable health & medical tourism destination development Development of products and new attractions 3 Professional strategic and operative tourism marketing 4 Development of a professional tourism organisation 5 Quality management and quality improvement-program 6 16
Contract Med. Facilities – International Patient Mediators Cluster-Initiatives / PPP-Networks / Brand Development Program Destination Level Bulgarian Health & Medical Tourism Market Development Program Company Level Systematic Cross-Border Health Care / Insurance Contracts Deductions for Bulgarian Health Destinations & Facilities Governmental Support / High Diplomacy 17
Strategic Positioning of Bulgaria as a health tourism destination(Golden Triangle) • Low price strategy – but not only low price! • „Quality on time at reasonable prices“ • Health is a matter of trust - medical quality is a must • Combination of good quality with a time minimization strategy at reasonable low prices needed Quality Time Price 18