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This agenda includes updates on previous actions, statistical information, proposed new layout, End User Letter Trial, responses to Ofgem's Open Letter, MPRNs set to DE in error, and GDN update.
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Shipperless & Unregistered Workgroup Friday 1st November 2013
Agenda • Introduction • Previous actions • Statistical Information • Overall industry volumes • Proposed new layout • End User Letter Trial Update • Responses to Ofgem's Open Letter to Gas Distribution Networks on Tackling Unregistered Sites • MPRNs Set to DE in Error • GDN Update • A.O.B.
End User Letter Trial Scope Investigation of 1000 MPRNs (with meters) from the Orphaned population, using Xoserve systems and other available information sources. Objectives To test the effectiveness of an End User Letter Process To promote the confirmation of MPRNs as necessary To ensure that MPRNs are set to EX or DE as necessary
End User Letter Trial Timeline Xoserve Issues EU responses to relevant Shippers and Networks for analysis Xoserve Issues dataset for preparation of Comms 2 Xoserve Issues dataset for preparation of Communication 1 Xoserve Present Proposal for EU Trial Details for Comms 2 sent for Dispatch Xoserve Issues dataset to Shippers and Networks for analysis Interim Meeting – Presented Findings from Comms 1 Deadline for Comms 2 Responses Deadline for Comms 1 Responses Communication 2 Dispatched Xoserve Analysis completed Comms 1 Dispatched Findings reported to S&U Workgroup 12/08//2013 27/06//2013 25/09/2013 04/09/2013 21/08/2013 04/10/2013 23/07/2013 06/08/2013 27/03/2013 15/03/2013 07/08/2013 01/11/2013 25/10/2013 From start (proposal) to finish (presentation of results), the trial took 7 ½ months.
Actions Undertaken Xoserve selected a random sample of 1000 Orphaned Sites with meters and provided the whole sample to Shippers and Networks Shippers and Networks reviewed the sample and advised if appropriate and some requested sites to be removed as already under investigation Xoserve conducted desktop checks on the remaining sample Xoserve issued the results of desktop analysis to Networks Networks conducted additional investigations and responded to Xoserve First letters were issued to remaining sites in the sample
Actions Undertaken Xoserve fielded the responses from End Users Xoserve collated and analyzed response to first letters and passed information to Shippers and Networks as appropriate. Xoserve issued second letter to sites where deemed necessary Xoserve continued to field responses from End Users Xoserve analyzed responses to second letters and passed information to Shippers and Networks as appropriate. Xoserve checked Confirmation and Meter Point Status of entire sample
Analysis Removals from Original Sample These removals meant that 755 sites were issued with the first letter.
Analysis Requested Removals from Original Sample The records removed at the request of Shippers and Networks have been monitored for Confirmations and Meter Point Status updates.
Analysis End User Response Rates * Include replies from EU and returns from Royal Mail
Analysis End User Response Methods Letter 2 evoked response where letter 1 had failed.
Records Included in EU Letter Dataset Analysis 13.51% of sites that were lettered were confirmed during the trial period. (not necessarily as a result of the letters)
Analysis Outcomes Xoserve made an assessment of the information obtained through the responses received.
Analysis Comparison of Records Included in EU Letter Dataset to All Orphaned with Meter Pot * 5 were removed as they had been set to DE in BAU before the letters were issued.
A Case Study Dave Ackers
Findings from the End User Letter Trial • Active participation of Networks and Shippers is crucial • 27.42% of the sample were resolved • End Users can not be relied upon to respond to communications. (62.8% non-response rate) and can take up to 3 months to reply! • A second communication to End Users yielded higher end-user response rates than the first letter • We experienced issues with the postal aspect of the trial which meant: • Deliveries were not as prompt as expected • There were some unexpected delivery failures • We failed to receive the non-deliveries as quickly as expected • Non-deliveries were sometimes returned with conflicting reasons. Active participation of Networks and Shippers is crucial!!!
Gas Distribution Networks’ Response to Ofgem's Open Letter on Tackling Unregistered Sites
Energy Networks Association Root cause solution for unregistered sites / MPRN creation David Mitchell 1st November 2013
Root Cause Solutions – MPRN Batches • Xoserve are now issuing smaller batches of MRPNs in an effort to influence the behaviour of parties who allocate new MPRNs to sites. • Batches are relevant to the number of new connections that the requester makes. • A maximum of 5000 MPRNs will be issued at any one time. • New batches are only issued once 85% of the previous batch have been used. 26 Energy Networks Association
Root Cause Solutions – MAMCoP Change • It was identified that an amendment to MAMCoP was needed to facilitate with the process of preventing unregistered sites. • Change order MAM/13/002 has been raised titled “Ensuring appropriate Supply Contracts Are In Place Before installing a gas meter.” • The change has been discussed at length at the MAMCoP board during the course of 2013 due to the change having a material effect on the operations of MAMs. The proposed change would appear to have universal support. • A vote on the change is planned this month 27 Energy Networks Association
Root Cause Solutions – Customer Communication Leaflet • GDNs have agreed on the format of a customer communications leaflet to be left following the installation of a new service. • The leaflet provides details on how to establish if a supplier is in place for a property: • Explains what an MPRN is and where is can be found • Where names of suppliers can be found • Provides useful contact numbers • The leaflet clearly states that the use of gas without a supply contract is illegal. 28 Energy Networks Association
Root Cause Solutions – MPRN Allocation Document • A new MPRN Allocation document is being produced. • The document will outline the MPRN creation process and will cover areas such a requesting MPRNs. • It will explain what to do with MPRNs if the project does not go ahead and the action needed to prevent duplicate MPRN’s and MPRN remaining at a status of Live. • The document will outline when and where a new MPRN is required. • The document is due to be released in early January 2014. 29 Energy Networks Association
MPRNs Set to DE in Error Deborah Watson Gazprom Energy
MPRN Issues MPR creation scenarios “Network” not setting MPRs to dead “Network” using 9999999999 on isolation correspondence Unregistered “found meter” reported by “Network” – wrong mpr noted Found supplies and MPR creations Networks to contact registered shippers when a request to isolate is received
House ECV ECV Removed Service Altered Service Gas Main Scenario A Service laid at same point on the main (Alteration of service, Service replacement & Capacity increase) • Existing MPRN should be used
Scenario B Old service disconnected and new service fitted at a different location in the gas main • Existing MPRN should be used and old service isolated
Scenario C House New Service ECV ECV • Gas Main 2 • Gas Main 1 Removed Service Old service disconnected and new service fitted at different main. • Existing MPRN should be used and old service isolated
Scenario D Additional service fitted at different points in same gas main. • New MPRN should be created
Scenario E House converted to flats old service removed and additional services fitted at different points in the same gas main • 3 New MPRNs should be created • Further discussion needed regarding isolation of old service
Scenario F House converted to flats and existing service changed to flat 1 and additional services fitted at different points in the same gas main. • 3 new MPRNs should be created • Address amendment would be required for original MPRN to reflect ‘flat 1’. How should this be actioned?
Scenrio G New service laid at any point on the main (New Development – Could be a plot address) • New MPRN should be created
AOB • Any other business? • Thanks for your attendance your contribution & support • Have a safe journey home!
