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Kudler Fine Foods. Frequent Buyer Rewards System Development System Features. Tangible M easures. Tracking Purchases Customer Information Frequent Shopper P oints High End G ift I tems Airline First-Class U pgrades Specialty Foods. Current Business Process Summary.
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Kudler Fine Foods • Frequent Buyer Rewards • System Development • System Features
TangibleMeasures • Tracking Purchases • Customer Information • Frequent Shopper Points • High End Gift Items • Airline First-Class Upgrades • Specialty Foods
CurrentBusinessProcess Summary • There is no current incentives program in effect as well as appropriate software for execution of one • Kudler Fine Foods relies on pricing structure rather then value to attract customers • Kudler’s customers are seeking more value and quality over price
DocumentationPlanSummary • Technical documentation for developmental support • Manual divided in categories • User guide for regular associates • Detailed technical reference for the IT department
SummaryofProjectFeasibility • Analyzed the operational, technical, and economical feasibility. • Kudler Fine Foods can expect expenses of training but expenses should not be exponential. • Networking capabilities can handle implementation of new system. • Expected revenue will compensate for development cost
SupportandMaintenancePlanSummary • The implementation of a help desk will help to support employees. • Help desk will allow all employees to acquire support from one help desk location. • Technical maintenance will be obtained from a contracted maintenance provider.
SystemRequirements Mandatory • Enrolled Customers • Purchase Information • External Companies • Potential Customers
SystemRequirements • Customer Birthdays • Gift Items from External Companies
System Requirements • Track Purchases • Notifications
DesignTrade-Off • Time • Employees • Hardware • Software
Installationand Training • La Jolla • Del Mar • Encinitas
Determination Requirements • JAD • Interviews