Overview

1. Creating a multi-disciplinary approach across an organisation using change management, leadership and quality models that workTony Pitman – Chief Executive Officer

2. The case for changeOur organisational starting pointChallenging Established Relationships The results so far Overview

3. The mission of OzChild Taking or initiating action to protect or enhance the rights of children Providing or enabling direct services, through a variety of disciplines for the benefit of children and their families; and Influencing decisions or actions of individuals, organisations and governments, when relevant to children and their families OzChild’s mission is to improve the quality of care, life opportunities and status of children by:

4. Goals for Change • Relating to Child and Family Programs (Holistic approach) • Must retain quality programs • A child should be able to access wider than programmatic expertise • Integration across OzChild of services offered • Relating to Staff (Cultural alignment) • Retain / develop / share knowledge and skills across services • Staff developed / progression – value / retain staff • Relating to Organisation (Efficiencies) • Support achievement of strategic goals • Build / develop organisation foundations • Building across organisation strength  better overall outcomes for clients • Efficiency gains by making connections between programs • Develop organisational profile and intellectual capacity • Building reputations of OzChild so well positioned for growth • Relating to the Community Services Sector (Research and Innovation) • To go beyond the practices / theories / networks of the program funding base • Research will enable programs to be well informed and advocate for change

5. Starting Point: Organisational Culture (2011, 83.2% response rate)

10. Structure Goals. • GM. DHS Services. (contracted) • New registration & new acts across the 3 major funding streams. • GM Educational outreach (F.F.S. New Services) Take existing services to new market places. Respond to new needs. • GM Corporate services – Enabling. • Assimilate or accommodate. Create & manage consistent processes.

11. Starting Point: Silos Goal: Integration CEO CEO Organisational Support HR, Quality and Culture General Manager, Services General Manager, Education and Outreach General Manager, Corporate Services Child and Family Services Home Based Care Education & Outreach Services DisabilityServices

12. Programs and Portfolios Child and Family Services Home Based Care Education & Outreach Services DisabilityServices Organisational Support HR, Quality and Culture • Organisational Portfolios led by Senior Managers • Advocacy, Child Development, UN – CROC. • Research, Journal, Papers and Conferences • Disability Growth & Internal modelling. • Service Integration & Service gaps.

13. Change Model OzChild Change Schedule based on John Kotter's 8 step process 1. Increase urgency 2. Build the Guiding Team 3. Get the Vision Right 4. Communicate for Buy-in 5. Empowering Action 6. Create short term wins 7. Do Not Let Up 8. Make Change Stick

14. Challenging the Leadership Management Relationship Leadership Management

15. Leadership Development Program Motivation Emotional Intelligence Reflective Practice 1:1 Accountability and direction Creative thinking and problem solving aligned to Mission

16. Challenging the Quality and Risk Relationship Risk Quality Quality INTERNATIONAL STANDARDS. Risk NOT FOR PROFIT SECTOR.

17. Stages of OzChild’s Quality Inspired Service Foundational Aspirational Existential • Includes: • Checks program against purpose and positioning • Impact • Create alternative practices • Programs integrated • Examples: • Strategic Portfolios • Integrated Planning • Includes: • Continuous improvement of program • Outcomes • Explore current practice • Examples: • Program Quality Working Parties • Includes: • Compliance • Outputs • Management/control model • Examples: • Internal audit

18. QuestionsThank-you