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Central Referral Service

Central Referral Service. “Right Care, Right Place, Right Time” General Information Session - 30 th October 2013 Frances Downey Project Coordinator Emma Davies Project Coordinator centralreferralservice@health.wa.gov.au. Information Session - Overview. Background Overview of Service

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Central Referral Service

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  1. Central Referral Service “Right Care, Right Place, Right Time” General Information Session - 30th October 2013 Frances Downey Project Coordinator Emma Davies Project Coordinator centralreferralservice@health.wa.gov.au

  2. Information Session - Overview • Background • Overview of Service • Next Steps • Questions

  3. Project Team

  4. Background • February 2013: MfH, DG and SHEF ORC endorsed the metropolitan CRS for outpatient referral management. • There is a need for a coordinated and sustainable model for outpatient referral management across the system to support patients receiving their care within a clinically appropriate timeframe, in the most appropriate location.

  5. Scope

  6. Key Project Deliverables • Standardised and streamlined referral process, with a single point of entry for external referrals • A metropolitan central referral unit – staffed with a Co-ordinator, CPANs & clerical staff • A policy and supporting business rules • Referral education and support for external referrers and WA Health staff on CRS requirements • Service capability database • ICT solutions that align with existing and planned WA Health applications

  7. Expected Outcomes • Improve information at the point of referral and access for GPs and private referrers • Improve tracking, auditing and reporting of referrals • Improve referral allocation to the most appropriate site, based on postcode and specialty required • Improve completeness of mandatory referral information • Trend away from paper-based systems and expand electronic systems

  8. Central Referral Service: What is it? • Single point of referral entry for all public Doctor-led outpatient services • Receive and allocate external referrals from GPs and Private Specialists • Only referrals to Doctor-led outpatient services • Referrals will be allocated based on postcode, level of service required, specialty required and indicative wait times across the system.

  9. Central Referral Service: What it is NOT… • Not responsible for appointment booking • Will not clinically triage referrals • Will not accept referrals for Allied Health services • Will not manage metropolitan inter-hospital and internal referrals • Is not responsible for referrals for registration onto the ESWL

  10. Referral Pathway

  11. Referral Pathway • WA Health templates • Urgent referral process • Acknowledgment to GP at receipt and allocation • Mode of referral delivery • Named referrals • Doctor-led Procedural clinics • Referral not appropriate for site • Clinical triage

  12. Central Referral Service • Will be staffed with: • Nurse Coordinator (recruited) • Clinical Priority Access Nurses (recruitment underway) • Clerical Supervisors • Clerical Staff • Data Analyst • Located in Midland

  13. Service Capability Database • Will detail the referral acceptance and exclusion criteria for each specialty across hospitals • Sites are currently populating templates • Will inform the CPANs in the CRS as to the most appropriate site and specialty to allocate to • Will be able to be updated as required to align with planned area reconfigurations

  14. ICT Requirements • Trend away from paper-based referral methods and increase electronic functionality over time • Interim solution using SharePoint distribution • Utilise eReferrals when available • Enhancements will be made to the GP Website

  15. GP Engagement • Hospital Liaison GP Group • Medicare Locals • GP workshops • Representation on the Project Control Group

  16. Timeline • The Central Referral Service is to be operational in a test environment towards the end of 2013.

  17. Next Steps… • Ongoing consultation with hospital staff, health services and GPs • Endorsement of business rules and policy • Operate service in a test environment • Communication and education to referrers and hospital staff regarding implementation and operational processes • Roll-out to all hospitals early 2014.

  18. More Information • centralreferralservice@health.wa.gov.au • http://www.health.wa.gov.au/hrit/home/central_referral_service.cfm • Site workshops November • Hospital site information sessions November/December • Project team happy to meet with any groups/individuals at their request

  19. Questions?

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