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Root Cause Analysis

Root Cause Analysis. Agenda. Purpose How it works RCA at your shop Questions. About. Continuous Improvement My experience These principles working for your shop. Root Cause Analysis.

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Root Cause Analysis

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  1. Root Cause Analysis

  2. Agenda Purpose How it works RCA at your shop Questions

  3. About • Continuous Improvement • My experience • These principles working for your shop

  4. Root Cause Analysis PURPOSE:find the causes of a problem and implement the best solutions to keep that problem from recurring.

  5. How it Works

  6. Collecting Data What’s the biggest problem? • Historical data • Time studies • Surveys • Shadowing • Traveling

  7. Defining the Problem • Write a simple statement that defines the problem • Use this to get your team on the same page • Its nearly impossible to fix unclear problems

  8. Assembling a Team • A team of 3-5 is ideal • Consider folks both familiar and unfamiliar with the problem • Inquisitive team members help

  9. Cause and Effect Chart

  10. Cause and Effect Chart Caused By

  11. Cause and Effect Chart Caused By Caused By

  12. Cause and Effect Chart Caused By Caused By

  13. Cause and Effect Chart Caused By Caused By Caused By Root Cause?

  14. Identify Solutions Look for effective solutions that: • Prevent recurrence • Are within your control • Meet your goals • Don’t cause other problems • Don’t break the bank

  15. Cause and Effect Chart Caused By Caused By Caused By Solutions?

  16. Implement the Best Solutions Don’t implement all solutions, only the best solutions Make one person responsible • They don’t have to do everything • They do have to ensure it all gets done Assign a date for each item to be completed by Empower your staff!

  17. If at first you don’t succeed… Measure & Validate – this is crucial! • Did the solutions really fix your problem? Create others? • Not fixed? Run it again How can you measure & validate?

  18. Root Cause Analysis

  19. Don’t Forget… Celebrate success with your team! On to the next challenge…

  20. Questions? Phil Wolpers, QBP pwolpers@qbp.com

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