Adding New Customers to the Reclaimed Water System

1. Adding New Customers to theReclaimed Water System Jenny Fifita City of Westminster

2. Problems • Connected without Notice of Authorization • The system is not built to specifications. • Construction doesn’t comply with Regulation 84. • Design of the system doesn’t take into consideration future plans for the system.

3. Tools to Get it Right! • Plan Review • Users Plan to Comply • Agreement of use • Notice of Authorization & Tap Sale • Preconstruction Meeting • Inspections • Meter Setting

4. Plan ReviewConsider the Audience • Official Development Plans (ODP’s) • Developers and Designers • Concerned with the “big picture”. • ODP’s are recorded and enforceable long term.

5. Plan ReviewConsider the Audience • Landscape and Irrigation Plans • Landscape Designers and Installation Contractors. • Only involved this tiny piece of the project. • May not see a complete ODP or set of Civil Plans. • Don’t count on the developer to pass along information. Provide the landscaper the information they need to build it right. • Keep a set for your records

6. Plan ReviewConsider the Audience • Technical, Civil or Construction Drawings • Include all the details that everybody needs to know. • Detailed drawings • Installation methods • Product requirements • Specifications

7. What do I look for?What do I say? -Develop a set of “Standard Notes” that address problems that consistently arise -Look at the plans to make sure things make sense. -Check materials lists Consider future system plans -Document all communications

8. Users Plan to Comply • Make sure that this is complete and correct. Keep a copy. • It helps the State • It defends public health. • It reminds the contractor about the requirements and his responsibilities. • It protects you, if the contractor fails to keep his commitments.

9. Agreement of Use • An agreement defining the expectations and rules of interaction between the user and the treater. Explain how the reclaimed water system may differ from what they are used to. • Delivery • Application • Maintenance Responsibility • Water Quality • Payment • Resolution of Regulation 84 violations • Termination of Service • Agronomic Rate • Worker Education

10. Tap Sale • Westminster won’t sell a tap or allow the contractor to perform work on the reclaimed waterline until a “Notice of Authorization” has been received.

11. Preconstruction Meeting • Meeting face to face and talking about the expectations can have more impact than notes on plans. • Developer • Subcontractors • Inspectors • Planners

12. Inspections • During construction check the exposed pipe. • After completion, schedule a walk through with the irrigation and maintenance contractor. • Irrigation Audit. • Check signs, backflow preventers and irrigation clocks. • Provide Worker Health and Safety Information and Regulation 84.

13. Meter Setting • At this point, the system is accepted. The meter won’t be set if: • The pipes aren’t purple. • If there isn’t a backflow preventer. • If there is a bypass in the meter pit. • If there is a cross-connection • If anything else seems out of order.

14. Other Tools GIS • Avaya - 41.64 Acres • Show Irrigated Area • Project Demands • Respond to customer issues • Identify the locations of meters or backflows • Store Contact information

15. Customer Contact Management Software • Track inspections for Annual Report • Track communications • Track issues and resolutions

16. Billing System • Track consumption • Could be linked to GIS • Good customer service tool

17. Code and Specifications

18. Recovery

19. Questions