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Leveraging Technology:

Leveraging Technology:. Strategies to Engage your Students and Make your Job Easier! Chryssa Jones, Veterans Services Coordinator University of California, Riverside chryssa.jones@ucr.edu. What Are Your Challenges?. Tweet them now using the #NAVPA13 tag. What Are Your Challenges?.

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Leveraging Technology:

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  1. Leveraging Technology: Strategies to Engage your Students and Make your Job Easier! Chryssa Jones, Veterans Services Coordinator University of California, Riverside chryssa.jones@ucr.edu

  2. What Are Your Challenges? • Tweet them now using the #NAVPA13 tag

  3. What Are Your Challenges? • You are too busy • Busy researching overpayments & debt letters • Busy calculating net payer adjustments • Busy monitoring student registrations, degree plans, add/drop/changes, fee changes, & attendance • Busy processing certifications & paperwork • You are busy answering student questions • Students don’t read email • Students don’t listen to what you tell them • Students don’t use the resources they have • No time for outreach (because you’re too busy) • New tools are too complicated

  4. Technology Can Help! Technology • Job Processes: • Reporting tools & campus data systems • Automation & templates • Cloud-based collaboration • Batch processing • Sharing “Best Practices” • Outreach: • Social media • Student/Campus network • Your “official” website • Articles & blogs • Direct email & list-serves • Old-fashioned word of mouth

  5. Job Process Improvements • Student Data System • Take the time to learn your data systems • Workflows & automation • Write improvement proposals • Data Elements • VA file number • Chapter 33 eligibility % • Certification data • Restricted fund sources • Processing Comments • Document Imaging • Easy to review at any time • Automate Processes • Installment Plans • Degree-plan Checking • Report batching • Reporting Tools • Cert reports • Add/drop reports • FinAid adjustment reports

  6. Sample Cert Report

  7. Other Time-Saving Tips: • Use email templates & auto-responders • Use Mail Merge Wizards to send customized (more effective) messages • Use cloud-based collaboration tools when appropriate • Batch processing (including social media) • Learn & share ideas with others!

  8. Outreach & Collaboration • Email • Text messaging • Social media • Campus network • Your “official” website • Student peer support • Campus programs • Community events • Articles and blogs • Bulletin boards and handouts

  9. Why Use Web & Social Media? • It’s where your students are • Empowers your students to connect with and support each other • Improve your situational awareness • Establish a voice in your community • BUT…. You have to do it right!

  10. Facebook Pages • Friends are individuals • Pages are for businesses and organizations • Groups are perfect for your student veteran organization • “Like” other pages to easily share content • Use scheduling tools like Hootsuite to manage future updates • Post Often

  11. Twitter • Your students are on Facebook, but your colleagues are on Twitter • Follow others for updates and easy retweets • Link accounts for easy updates to both • OR optimize each separately for maximum reach

  12. Campus Social Network • Find out what platform is used and what tools are available • Use a combination of social networks, not just one • Post often!

  13. Keep Your Website Current • Your website is your information portal • Easy to find info = fewer student phone calls • Link to VA pages and other sites (but check the links periodically) • Great tool: a Twitter box automatically updates your website with your current tweets http://www.jccc.edu/veterans/veterans-week.html

  14. Blogs & Articles • Write articles about topics that interest your students • Create a blog or use another online document repository to begin a reference library • When questions come up, point students to the article Troops2college.blogspot.com

  15. Other Collaboration Tips • Use workstudy students or volunteer Peer Mentors to maintain communication channels • Make contacts with veteran service organizations in your community • Ask partners to provide post-ready content • Participate in community-building events • Do joint events with other schools in your community

  16. Comments? Please tweet your feedback!

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