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BPM Center of Excellence

BPM Center of Excellence. Sangeetha Lewis # A2749 MBA 553 - BPM. Agenda Economic drivers for BPM. Why create a BPM CoE ? What is the value of a CoE ? How do you build a CoE ?. BPM Center of Excellence. Economic conditions mandate operational efficiency and cost reduction.

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BPM Center of Excellence

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  1. BPM Center of Excellence Sangeetha Lewis # A2749 MBA 553 - BPM

  2. Agenda Economic drivers for BPM. Why create a BPM CoE? What is the value of a CoE? How do you build a CoE? BPM Center of Excellence

  3. Economic conditions mandate operational efficiency and cost reduction. • Related compliance and risk management scrutiny driving standards and policies enforcement. • Satisfying customers on-demand, with agility to respond to competitive threats and constant change. • Visibility, transparency, governance and controls more important than ever. BPM Economic Drivers

  4. Benefits and drivers for a Center of Excellence Why Create A BPM CoE?

  5. Knowledge transfer. • Synergies between BPM projects. • Shared code and components for increased reusability • Results: – Faster deployments – Lower costs – Standardized, repeatable BPM projects Expected Benefits of a CoE

  6. Forrester survey results: – Of the companies experiencing clear, measurable improvement due to BPM, 49% have a CoE – Of the companies that have had no success with BPM, 4% have a CoE CoE Correlates with Business Improvement

  7. Forrester compiled the report to assess the state of the market and review how top BPM vendors rate in meeting the needs of customers. • “Clearly, while a BPM COE may not be a panacea for BPM success, having one in operation significantly increases the odds of BPM success.” Forrester’s Summary

  8. Functions that the Center of Excellence provides What Is The Value of a BPM CoE?

  9. BPM knowledge and skills that are too rare to maintain in each project – BPM methodology – Process engineering – BPM tool usage Mentoring and project-specific advice Training and skills transfer to project Skills

  10. Creating common BPM principles and methodologies Ensuring that principles and methodologies are used Governance

  11. Shared ideas and problem - solving Better view of end-to-end processes across enterprise Potential to combine common processes Promoting shift from departmental to enterprise scale projects Community

  12. http://en.wikipedia.org/wiki/Center_of_excellence • www.bpmbasics.com • http://blogs.forrester.com References

  13. Thank You

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