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Experiences of OpenOffice in the Lithuanian Government

Experiences of OpenOffice.org in the Lithuanian Government. Agenda. Who we are? FLOSS at LT Government Case Study MoE Lessons Learned To Do List Q & A. www.akl.lt. Association “Open source for Lithuania” 50 natural persons 10 companies > 30 FLOSS projects

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Experiences of OpenOffice in the Lithuanian Government

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  1. Experiences of OpenOffice.orgin theLithuanianGovernment

  2. Agenda • Who we are? • FLOSS at LT Government • Case Study MoE • Lessons Learned • To Do List • Q & A

  3. www.akl.lt • Association “Open source for Lithuania” • 50 natural persons • 10 companies • > 30 FLOSS projects • Mission – stimulate usage of FLOSS in Lithuania

  4. FLOSS at LT Government • Pilot project of using FOSS at government institutions • Survey „OSS in EU“, 2002 • Software localization: • “OpenOffice“ 2002, 2003 • “Mozilla“ 2002, 2003 • Spell-checking software „Ispell“, 2003 • Migration guide translation and adoption • FOSS software CD for schools • Government program for FOSS is in progress • Positive, open and supportive

  5. Localization support

  6. Free software CD • Third edition • For non Linux users

  7. Free dictionary

  8. Richard M. Stalman at Seimas 2004“No softwarepatents”

  9. Books availible

  10. Preconditions for success • Product bundle • Competitive service available • Political tolerance • Administrative support • IT competence on site • Good project management • Slightly mad project leader

  11. First FLOSS cases 2003 • Ministry of Environment: • 500 computers with „OpenOffice.org“ - 120.000€ economy • Vilnius County Administration: • ~200 computers with „SuSE Linux“, OppenOffice.org, Mozilla - 50.000€ economy Both are planning further computer purchases with FLOSS

  12. Ministryof Environment • AD 2002 • ~11000 employees • ~850 desktops • 90% of software has no proper licenses • 1M€ Investment supposed for upgrade • 0.2M€ annually for software upgrades

  13. Ministryof Environment • 2002 – pilot project - 7 desktops • Debian Linux • OpenOffice.org • Mozilla • Functional survey 96% - simple usage, main functions. • Conclusions: • No serious objections for migration

  14. Ministryof Environment • 2003 – Phare grant for 500 computers & software purchase • Not Linux OS yet • OpenOffice.org • Mozilla mail & browser • 72% (125/175) Ministry staff use OpenOffice.org, • 500 OOo users in whole • To be extended soon...

  15. Pitfalls and obstacles I • Main problem – lack of interoperability • Locked in – proprietary document formats • EU rigid on open document formats • System integration, like CMS, document management etc.

  16. Pitfalls and obstacles II • Lack of computer literacy (80%) • Organizational viscosity and resistance to changes • Lack of project focus on client fears and problems • Sophisticated service purchase procedures • Is good to shift responsibility for all problems to someone

  17. Lessons learned • There almost no transition period migrating to OpenOffice.org • Most users are rigid and passive, local support team is necessary • Problem accountability and statistic • Centralized bug reporting on site • No way to migrate without strong top management support • Forgotten virus attack problems

  18. How could governments contribute? To Do list: • Open standards to be mandatory! • Embrace FLOSS IT development strategy (policy) • FLOSS supportive purchasing policy • FOSS in education at all levels! • Finance OSS competence center • Finance some FLOSS projects

  19. Who benefits from FLOSS? • Transparency, reliability, security • Stimulate competition (monopoly is evil) • Stimulate local IT industry • Create new jobs, stops brain leakage • Decrease software “piracy” rates • Lower TCO (IDA report 2004) • Independent from software vendors • Better negotiation position with software vendors Should government contribute?

  20. the matter of trust...

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