Lithuanian E-Government Assessment

1. December 2000 LithuanianE-Government Assessment

2. Agenda • E-Government Strategies • What have we done in Lithuania • Assessment Action Plan

3. E-GovernmentStrategies

4. Key Objectives • The E-Government Project will enable services to be comparable with the best services available from the private sector in terms of quality,accuracy, timeliness and user-friendliness • Government administration should provide the best possible service for citizens and companies • Simpler, faster and more flexible processes and flows

5. IT in Traditional Government To support the government by providing high quality, information services

6. IT in E-Government To conduct and support the government by providing high quality, competitive and targeted Information Services

7. The E-Model Extends Government Suppliers Citizens /Commercial Government “Going E”

8. UK E-Government TargetsElectronic Service Delivery • By 2002 the government intends as a minimum that citizens will be able to: • Apply for training loans, student support and use the National Grid for Learning • Look for work and be matched to jobs • Get health information and advice • Get information about benefits • Fill in and send tax returns • Book driving tests • And businesses will be able to: • File returns at Companies House • Complete VAT registration forms and make VAT returns • Apply for regional support grants • Receive payments from government for the supply of goods and services.

10. Government Strengths Supply (Electronic Government services) ‘Front office’ Demand (Consultation with citizens and businesses) • Singapore • UK • USA • Australia • Canada • France • USA Change (Commitment & drivers of change) Capability (Enabling Government infrastructure) ‘Back office’ • Australia • UK • Finland • Netherlands • Singapore • Sweden

11. Stages of Development E-Government: A phased approach... Multi- CONVERGENCE Jurisdictional SERVICE TIER THREE Seamless Government TRANSFORMATION Inter- Departmental CHANNEL TIER TWO REFINEMENT Fully-Enabled Intra- ESD TIER ONE departmental On-Line Presence Single Business Line Information Initiation Interaction Integration

12. Stages of Development Website presence, which provides general information and on-line forms Stage 1 The ability to undertake database queries and complete forms on-line Stage 2 Agency interaction with clients, including client entry of confidential data Stage 3 Agencies receiving authenticated information Stage 4 share data with other agencies with approval of individual clients (where appropriate)

13. What have we done in Lithuania

14. E-Government Assessment The assessment was conducted between July and September 2000 and covered over thirty ministries and departments, state companies, twelve selected municipalities and the counties

15. Assessment Topics • IT Infrastructure • Integration • Security • Projects • Organisation

16. Assessment Tools

17. IT Infrastructure / Information Flows

18. IT Infrastructure

19. Information flows

20. Information flows

21. Findings • No strategic plan to build the governmental infrastructure • Insufficient standardisation • Build up is according to departmental standards and not according to a governmental model • High level of investment necessary • Lack of available funding • Insufficient access to key skills

22. Integration

23. Approach • Information flows were analysed based on the following criteria: • Timeliness and Accuracy • Importance • Suitability • Required Level of Integration

24. Findings • No strategic plan to build the governmental Infrastructure • Insufficient standardisation • Build up is according to departmental standards and not according to a governmental model • High level of investment necessary • Lack of available funding • Insufficient access to key skills

25. Integration Process

26. Security

27. Assessment Approach • Security Assessment Questionnaire • Compliance against the de facto Security Management Standard (BS7799) • Interviews • Business Impact Analysis

28. E-Government Drivers • Electronic services must be conducted SAFELY • Citizens need to TRUST E-Government services SECURITY IS CRITICAL FOR E-GOVERNMENT

29. Security Assessment Example

30. Assessment Score Card

31. Findings • Poor security across the government agencies • Lack of resources and limited experience • No government security standards • No assignment of responsibility for security • No central advisory and accreditation agency

32. Projects

33. Projects Assessment Approach • Overview of projects per department • Critical review of projects based on: • their importance for the Government of Lithuania • the business logic behind them • project management methodologies used • Review of departmental / governmental project organisation and co-ordination • Recommendations package (model) for future project planning, management and control

34. Project Management Evaluation

35. Project Management Performance

36. Project Management Findings • Little or no strategic planning and co-ordination of projects • Projects defined without reviewing possible synergies and overlap in areas of common need • Project evaluation, prioritisation and authorisation often focuses only on the department concerned • Very limited and often poor cost / benefit analysis

37. Project Management Findings (2) • Weak project management and control culture • Low levels of financial and operational project control • Task scheduling / critical interdependencies often unclear • Inadequate status and cost reporting / control • No overall milestone control methodology

38. Organisation

39. Organisation Analysis • The organisation analysis was based on the following topics: • Importance of information technology to the business of an institution • Requirements for centralisation or decentralisation

40. Organisation Analysis

41. Organisation Findings • Due to low salaries specialists are leaving to the private sector • No or only limited pooling of key IT skills • Inefficient use of departmental IT resources • Project and financial planning is not linked • IT departments are not consulted / involved in business decisions • No central financial and project control

42. Organisation Findings (2) • Departmental interests are seen as more important than strategic governmental plans • No central body for strategic IT planing • Global consequences of legal and organisational decrees are not always considered

43. E-Government Model

44. E-Government Model

45. Implementation Phases Phase 0: Create Single Entry Point Phase 1: Build the Foundations - Initiate the Intranet and a common messaging system - Centralised web hosting and consistent look and feel Phase 2: Content Development - Further development of the Intranet (data communication) - Dynamic website content, based on replicated data Phase 3: Interactive Government - Fully operational ”component based" government applications - Interactive government website

46. Phase 1Create Single Entry PointDuration: 3 months • Decide portal name and hosting location • Develop inter-government links • Define Intranet and Internet strategy • Design Organizational structure • Develop Information Security, IT Infrastructure, and Integration Strategy

47. Phase 2Build the FoundationDuration: 8 months • Lauch the Intranet • Begin integrating inter-government web sites • Implement the new organisational structure • Initiate Security project • Integrate key objects

48. Phase 3Content DevelopmentDuration: 6 months • Develop dynamic web-site content • Begin Security roll-out to other Ministries • Start the Integration roll-out • Develop applications for key areas • Web enable key areas e.g. Tax, Customs • Major infrastructure development will be completed

49. Phase 4Interactive GovernmentDuration: 12 months • Completion of interactive Intranet and Internet • Security to be completed to 90 % (standards and tool set) • Integration to be completed at smaller registries • Infrastructure development to be extended to non- strategic areas

50. Action Plan for Lithuania