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Beth McKinley Organizational Change Manager

Explore the impact of Stakeholder Analysis in project success, plan training and communications, understand change responses, and utilize the ADKAR model for effective change management. Dive into the tools and strategies needed for successful project deployments at Yale.

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Beth McKinley Organizational Change Manager

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  1. Beth McKinley Organizational Change Manager

  2. Change Management at Yale Beth McKinley Organizational Change Manager

  3. Introductions Beth McKinleyOrganizational Change Manager

  4. Learning Objectives Understand Describe Plan Understand Change Management and the various tools used for successful project deployments Describe the impact of Stakeholder Analysis to the success of your project Plan training and communications for impacted stakeholder groups

  5. How people respond to change Understanding the change cycle can help you manage change

  6. ADKAR at Yale Plan Analyze Design Build Test Deploy Awareness Desire Knowledge & Ability Reinforce • Stakeholder Analysis • Impact • Assessments • Communication Plan • OCM Strategy • Training Plan • Risk Assessment • Support Model • Deployment Plan • 1 Pager • Training Materials Creation • Pilot and deliver training • Assess deployment readiness • Deliver training • Communications • Implement Support model • Training evaluation • User feedback • Adoption Survey • Continuous Improvement Deliverables

  7. Awareness Communications Create early awareness of the change Meetings/Town Halls Newsletters Leadership/ Change Champions IYY List of Publications

  8. Awareness 1-pager

  9. Training Delivery Methods Change Champions can help with questions or coaching Clinic Session Quick Guides/Training Guides Instructor-Led Training (ILT) Train the Trainer Web-Based Training Video

  10. Plan to Test Training Test training during pilot or UAT Pilot training with support staff Include change champions in training preparation

  11. Remote Work Pilot Stakeholder Analysis Yale would like to test remote work models to save money on real estate. Your team is being asked to pilot this to learn about how to provide tools and encourage teamwork and collaboration within the remote environment. As a small team, discuss and prepare to report out to the group: • Who are your stakeholders? What questions/steps do you need to take to analyze your stakeholders needs? • What are the potential impacts/benefits to the stakeholders? • What might be stakeholder concerns? • What questions will you ask to create clarity around the change? • What training and communications will be needed? 15 minutes

  12. Wrap up • You know you have been successful when you hear: “That went very well, maybe we didn’t need change management.”

  13. Questions?

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