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About business driven semantics

About business driven semantics. Summit: Semtech San Francisco July 2012 Speaker: Paul Kalis Company: Westmoreland. Project | Programma | Interim. About Westmoreland. Interim | Project | Program management Triangle approach Men - Machine - Method

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About business driven semantics

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  1. About business driven semantics Summit: Semtech San Francisco July 2012 Speaker: Paul Kalis Company: Westmoreland Project | Programma | Interim

  2. About Westmoreland • Interim | Project | Program management • Triangle approach Men - Machine - Method • Shipping / Banking / Healthcare / Public services • Turn visionintooperation Project | Programma | Interim

  3. Case reference • The centraladministration office forexecution of healthcarelegislation. • Funding of health care andmedicalorganisations. • Identify, calculate, disposeand collect individualdues • Identify, calculate, dispose and submit individual grants • Income politics vs. disease and disability Project | Programma | Interim

  4. Case reference – volumes Public servicesamouts€ x 1.000 # customers National health 24.000.000 25 National health 250.000 350.000 National health 1.500.000 250.000 Localgouvernments 500.000650.000 Nat. government 100.000 2.000.000 Nat. government 750.000 3.100.000 Total 27.100.000 4.300.000 Project | Programma | Interim

  5. Case reference - figures YearFTECustomers Ratio 196815 15.000 1 : 1.000 2004 150 350.000 1 : 2.333 Efficiency leap 42% 2007 400 950.000 1 : 2.375 2008 600 1.500.000 1 : 2.500 2009 700 1.750.000 1 : 2.500 2010 9503.100.000 1 : 3.263 Efficiency leap 30% 2011 1100 4.300.000 1 : 3.909 Efficiency leap 19% Project | Programma | Interim

  6. Case reference - situation • Unprescedented growth due to health system reform • High volume business vs. complicated legislation • Batch driven volume delivery vs. emotion driven demand • Income politics versus illness, disability and healthproblems • Strong political and social playfield • Pressure from politics and national administration • Focus on cut tax spending • Changes in operationalframeworkandliabilities Project | Programma | Interim

  7. Case reference - challenge • Restore trust tax payers, customers, national administration, politics • Changes in legislationtobeimplementedfasteragainstlowercosts • Production customer focussedagainstlowercosts. • Implement new legislation • Find 2.700.000 new customers in various administrations • Mark them chronically ill or disabled, dispose and pay them € 1 billion • Save us 3 billion in efficiency andtaxcuts • Do it within 1 year • Don’t bother residents, avoid hassle Project | Programma | Interim

  8. The problems - organisation • Operational policy makers are incomprehensible • Business wants everything regardless money or time • The productowner wants even more • Business analistst only analyse “ what they want” • IT architects keep changing their minds • Testers keep saying that they only test against the testbase • No knowledge and skills of semantics to operation Project | Programma | Interim

  9. To go short • Demand not able to define • Supply allowed to go complex • Result: • Money drain • Extended planning • No working system • No result GAP between what we defined and what was build Black box Project | Programma | Interim GAP between what de model should do and what the system does

  10. Business driven semantics is not about ICT • The Know • The Businessrule • The Flow • Java • XSLT • Operating • Hardware Business analysts Policy makers Business developers Legislation Ontology Demand Project | Programma | Interim Supply ICT

  11. Supply chain “old school” Project | Programma | Interim

  12. Supply chain “ new school” Project | Programma | Interim

  13. Company ICT “Old school” Grey Box Project | Programma | Interim

  14. Supply chain ICT“Old school” Black box Project | Programma | Interim

  15. Portals Customer Portal CAK-portal Partner-portal Inter change CRM Leg 3 legal Leg 1 Leg 2 Credit & control Business Intel. Verseon Oracle Fin. Enterprise Service Bus Gateway Batch converter Scan facility Output Sub-system TXT TXT TXT Porta Rinis Press Web / CMS GBA FTP Component based platform “New school” Project | Programma | Interim

  16. User process guidance “Old school” Project | Programma | Interim

  17. User proces control “new school” Project | Programma | Interim

  18. Supply chain user process control Project | Programma | Interim

  19. Aboutmodelling Project | Programma | Interim

  20. Human modelling Man experience is aboutmodels Project | Programma | Interim

  21. The family of Know Activities Services Case objects “Phase” and “State” Knowledge instruments Time limits InvolvementrolesArtefacts (lDocuments, Notes, Appointments) Dynamics Pre conditions Post conditions Project | Programma | Interim

  22. Regulartaxonomies of know Project | Programma | Interim

  23. Aboutbusinessrules Project | Programma | Interim

  24. Automation of businessrulesandknow ? Project | Programma | Interim

  25. Create ontology Project | Programma | Interim

  26. The solutions - Demand • Empower intelligence by knowledge modelling • Get productowners out • Demand starts with legislation, operational policy makers and analists • Take time to support business analists in modelling practices • Take time to support policy makers and analists in dealing with leadership and taking decisions • Picture the future world by modelling and refine ongoing • Use strict model patterns compliant with the architecture • Secure the architecture and onthologie before you start • Force automation to stay within the ontology Project | Programma | Interim

  27. The knitting machine Project | Programma | Interim The model is the machine

  28. More problems - supply • Event driven datastorage • Event driven performance • Stabilisation of schedulers • Knowledge and skills of case modellers • Migration Project | Programma | Interim

  29. The solutions - Supply • Do not start without a fixed architecture • Use a CDM / CMM • Invest in case modellers • Process volume data files directlyinto the database, bypass events • Choosethe events you want to store, throw the rest away • Extendregressiontestingto the max. • Createaninitial load mechanismforloading MIS • Split batch and portalprocessing • No migration Project | Programma | Interim

  30. Yield • Insight and synergie in complex legislation operating models • supply chain proces and quality controls • User process guidance and controls • Less human errors in decision management • Event driven dossiers for individual customers • 50% more efficiency in time to operate for development and changes in legislation • 99% STP for main flow processes • 100.000 calls per week in 4 call centers • Customer satisfaction 91% • Compliments by nat. administration, politicsand healthcare associates for low cost of operation. Project | Programma | Interim

  31. Responsibilities Business driven semantics is about more than analysis and requirements. It is about setting a future mode of operation *********Enjoy your calling ******** Project | Programma | Interim

  32. Thankyou Project | Programma | Interim Project | Program | Interim

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