A Solution for E ffectiveCommunication

1. A Solution forEffectiveCommunication By Matthew J. Kriha

2. Two Kinds of Thinkers • First we’ll discuss the sensing types, or “vertical” thinker (cherney, 1989, p.3) • Realistic and practical (cherney, 1989, p.3) • They pay attention to experience as it is (cherney, 1989, p.3) • Good at taking in, remembering, and working with specific details (cherney, 1989, p.3)

3. Two Kinds of Thinkers • Second we have the Intuitive type, or imaginative “lateral” thinkers (cherney, 1989, p.3) • They go beyond the immediate (cherney, 1989, p.3) • They look at the big picture, focusing on meanings and possibilities (cherney, 1989, p.3)

4. Vertical Thinking • Is analytical (Cherney, 1989, p.3) • Vertical thinking moves in a clearly defined direction (cherney, 1989, p.3)

5. Lateral Thinking • Lateral thinking is critical to innovation (cherney, 1989, p.3) • Lateral thinking moves in order to generate a direction (cherney, 1989, p.3)

6. Causing the Problem • The unseen creativity of the vertical thinker, and the unseen logic of the lateral thinker are at the very heart of the war that is waged daily between them (cherney, 1989, p.4) • Most failed business deals, partnerships, mergers, and management assignments have little to do with lack of talent, skill, or good will (cherney, 1989, p.6) • Misunderstanding results when one person assumes that another uses words just as he or she does (lee, 1952, p.3)

7. Symptoms of a Communication Error • Ever have the perfect idea only to have it bomb? (cherney, 1989, p.7) • Asked someone to do something and received something that bore no resemblance to what you had in mind? (cherney, 1989, p.7) • Avoided asking someone a question because you knew the answer would get you nowhere? (cherney, 1989, p.7)

8. The Twilight Zone • When these baffling experiences occur, you have entered the Twilight Zone (cherney, 1989, p.7) • A place where you try to make sense of the nonsensical (cherney, 1989, p.7) • No matter how hard you try to be logical and explain yourself it gets you nowhere (cherney, 1989, p.7)

9. But Why? • Because opposite thinkers process information differently, the same words and phrases can have different meanings to the two types of brains (cherney, 1989, p.12)

10. Solution • Clarify your expectations. Many times in communication we have expectations, but we don’t express them clearly and concisely (canfield, 1995, p.124) • Don’t just accept yes for an answer. When someone understand what you want done ask them how they’re going to do it (cherney, 1989, p.12) • Make sure to always remain objective, and don’t let your thinking logically go down the subjective path (cherney, 1989, p.13)

11. The After Math • As you stumble through this, and learn not what to do, but what works you will view the problems of communication as an opportunity for a solution (cherney, 1989, p.19) • Additionally you will gain information on how the other half thinks, and the situations that use to baffle you will have favorable outcomes (cherney, 1989, p.21)

12. Works Cited • Lee, Irving. How to Talk with People: a program for preventing troubles that come people talk together. New York, NY: Harper & Row, 1952. Print. • Canfeild, Jack. The Aladdin Factor. New York, NY: Berkley Publishing Group, 1995. Print. • Cherney, Marcia. Communi-coding: New York, NY: Donald I. Fine, Inc, 1989. Print.