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Enhanced Voice Applications for SMBs: Today and Tomorrow

Explore the latest features in enhanced voice applications for small and medium businesses, including account codes, 800 numbers, conference servers, SIP trunk/PRI integration, and inbound business intelligence to boost efficiency and productivity. Learn how these solutions from Primal Solutions can help SMBs improve customer service, reduce costs, and stay ahead in the competitive market.

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Enhanced Voice Applications for SMBs: Today and Tomorrow

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  1. Role of Enhanced Voice Applications for SMBs New Features Today and Tomorrow

  2. Primal Solutions • Primal Solutions, Inc. is a leading provider of managed SaaS software solutions that enable communications service providers to generate increased revenues, improve profitability, and control costs from their communications services • Currently, processing over 20% of all U.S. primary line, residential VoIP calls • Saved customers over $20 million in annual revenue recovered and losses avoided • Processing over 4.8 billion minutes of use a month

  3. Big Co. Features for SMBs • Account Codes • Apportion telephony costs to clients like large accounting and legal firms (Bright House Networks) • 800 Number • Provide toll free numbers for orders and customer service (TWC – critical feature) • Conference Server • Hold dial in conference calls (local numbers or toll free) for customers, remote staff, cut down on travel costs (Bresnan Communications) • SIP Trunk / PRI • Lower costs through more efficient use of trunk lines for voice and data traffic (TWC – key feature for 2008) • Inbound Business Intelligence • New feature in development for 2009 • More than caller ID – Caller Intelligence – know who is likely to buy

  4. Contact Information For more information contact: • Mark DiCamilloVice President Marketing and Product ManagementPrimal Solutions, Inc.19732 MacArthur Blvd, Suite 100Irvine, CA 92612Direct: (949) 221-8317Fax:  (949) 260-1515mark.dicamillo@primal.comwww.primal.com

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