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Managing Notifications from the Support Portal

Managing Notifications from the Support Portal. Managed Case Status Alerts. Access the Service Request Alerts. Go to: https://support.avaya.com Log in Scroll to the bottom of the screen under ALERTS & REPORTS Select Service Request Alerts. Managed Case Status Alerts.

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Managing Notifications from the Support Portal

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  1. Managing Notifications from the Support Portal

  2. Managed Case Status Alerts

  3. Access the Service Request Alerts • Go to: https://support.avaya.com • Log in • Scroll to the bottom of the screen under ALERTS & REPORTS • Select Service Request Alerts

  4. Managed Case Status Alerts • You can create an alert based on Site or SR Number

  5. Managed Case Status Alerts • Select Create an Alert from the Case Status Alerts Menu

  6. Select your Parameters • Although other parameters are listed, for SR Alerts, you should select the Case Events to Monitor:

  7. Select your Contact Options Other Contact options You can set up email alerts to your SSO account, or choose other methods of being notified

  8. Set you Case Alert Notification Schedule

  9. Name your Alert for Easier Management

  10. Managed Case Status Alerts by Sold To • When you select the “Sold To” option, and select Submit, the list of Sold Tos associated to your SSO login account will be displayed.

  11. Managed Case Status Alerts by Sold To • You can select ALL Sold Tos by using the Select All button • You can hand-pick sold to’s by using the check box • You can search for Sold To IDs or Names by entering partial strings and select Search • Follow the parameter setting as per the previous slides

  12. E-Notifications

  13. Accessing the • Go to https://support.avaya.com • Log in • Select the MY PROFILE hyperlink • Select the E-NOTIFICATIONS tab

  14. Avaya E-Notifications • From here, you can select all notifications …

  15. Avaya E-Notifications • … or you can specify products, and even releases

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