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Loraine Martins Audit Commission Thursday 22 January 2004

Supporting public services to tackle inequalities - A journey to equality. Loraine Martins Audit Commission Thursday 22 January 2004. A turning point – a human rights issue. It is incumbent upon every institution to examine their policies and the outcome

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Loraine Martins Audit Commission Thursday 22 January 2004

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  1. Supporting public services to tackle inequalities - A journey to equality Loraine Martins Audit Commission Thursday 22 January 2004

  2. A turning point – a human rights issue It is incumbent upon every institution to examine their policies and the outcome of their policies and practices to guard against disadvantaging any section of our communities Sir William Macpherson of Cluny The Stephen Lawrence Inquiry (46.27) February 1999

  3. 261 responses to survey: 142 Trusts, 108 PCTs and 11 SHAs Lower levels of assessment (74% Trusts/PCTs combined – compared with public authorities average = 79%) Lower levels had also prioritised them (47% Trusts and 53% PCTs v 68% average) Most had an RES (83%) – lower than other sectors Most said RES linked fully or partially to wider plans (82% Trusts, 89% PCTs) Outcomes most likely to be identified for employee satisfaction (63%) and service user satisfaction (61%) Majority of Trusts, PCTs and SHAs (62%) reported positive benefits, particularly increased awareness in policy making & service delivery Health Response to Race Relations (Amendment) Act 2000 Source: Towards RaceEquality – July 2003

  4. Moving from ………….. to….. Capacity Competence Confidence

  5. Frameworks for reviewing equality and diversity • Equality Standard • CRE framework for inspectorates • Best Value Performance Indicators • IDeA & Audit Commission library of PIs • National Risk Assessment Tools • Guidance for user-focus, equality and diversity • Checklist for user-focus, equality & diversity in local government

  6. What to look for • Minimum is compliance with legislation • Optimum is understanding the nuances –

  7. Where do we find equality, diversity, user focus & human rights? • Commitment - leadership activity and messages from members, boards, chief officers and non-executive directors • Sustainability - inclusion in strategic plans, policies and procedures, budgets, risk analysis • Monitoring performance data – targets, achievements and outcomes • Involving users and patients - staffing, recruitment, retention and promotion; local people, strategic partnerships community cohesion, social inclusion • Mainstreaming - developing a language of human rights, user focus, diversity and equality

  8. National study – the journey to race equality • What are race equality outcomes • How do we identify institutional behaviours & barriers • A framework for improvement • Using the framework in 2004

  9. Service outcomes What does race equality look like? Quality of life Community wide trust and confidence Positive community relations Improved influence in decision making Accessible services and information Representative workforce Exhibit - outcome areas Source: Audit Commission Research

  10. Different stages of the journey… Achieving We know what our priorities are and we are shifting resources to deliver them. Developing We know why it matters to our locality and we have a sense of what the issues are. Starting We’ve got some resources in place and we’re taking first steps Intending We know we need to get better but where do we start? Resisting It’s too difficult and dangerous, and anyway we just treat everyone the same.

  11. Key factors in successful change management Culture and rationale Vision, priorities & outcomes Managing performance Leadership Engaging black & minority Ethnic communities Working with others Capacity

  12. Good performance in race equality includes … • Improved quality of life for diverse communities - impacts on employment, services, information and outcomes • More inclusive behaviours - promoting a user-focus and treating people with dignity and respect • Capacity, competence and confidence

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