Collaborating for Health and Wellbeing The role of Knowledge Services Group

1. Collaborating for Health and Wellbeing • The role of • Knowledge Services Group • NHS Education for Scotland (NES) • Carolyn Smith • Information Manager • carolyn.smith@nes.scot.nhs.uk

2. Introduction • Strategy • SGHD strategy • Enabling partnerships • Collaborative approach • Tools • Resources • People • In practice • Summing up

3. Knowledge Services Group • Part of NHS Education for Scotland (NES) • National strategic and policy framework, leadership, resources and tools • to widen access to knowledge • promote competence in its use • to help to improve Scotland’s health and healthcare. • We provide • 12 million information and learning resources • From more than 100 providers. • One integrated access point – The Knowledge Network • Collections of articles, books and journals, guidelines, policy documents, resources for patients and service users, evaluated websites and e-learning courses.

4. Strategies • Scottish Government Health Department (SGHD) • E.g. Better Health Better Care http://www.scotland.gov.uk/Resource/Doc/206845/0054945.pdf • the Quality Strategy http://www.scotland.gov.uk/Resource/Doc/311667/0098354.pdf • NES • Enabling Partnerships http://www.knowledge.scot.nhs.uk/uploads/Enabling_Partnerships.pdf

5. Services • Tools • Resources • People

6. Community Builder Toolkit:example of a tool for communities of practice Enable communities and projects set up and manage their own websites or learning environments Encourage collaborative working Promote dialogue and discussions Sharing examples of practice Help communities to manage both published and local and tacit knowledge

7. List of results Website e.g. Macmillan Search FAST Saved Search Resource e.g. Ovid List of results

8. Resources • Content from e.g. • Subscription databases of full text journals • Guidelines • Patient information websites • Social services information • Training and support materials • Information support worker framework • http://www.knowledge.scot.nhs.uk/media/931648/informationsupportroleframework.pdf • Information literacy portal http://www.infoliteracy.scot.nhs.uk/home.aspx) • NHS Elite

9. Information Literacy

10. People • Train the trainer • Information support worker • Communities of Practice

11. Projects • The Knowledge Network • http://www.knowledge.scot.nhs.uk • Save and Share • Tagging • Shared spaces • CBTs

12. My Resource Space 3. Save or share your record from My Resource Space. You can email the record to yourself or a colleague; print it; or save and tag.

13. Community websites

14. Community Builder toolkit Wiki A piece of software which enables users to create, edit and link webpages. A wiki website is usually created collaboratively and allows members of the creating community to edit its content. Examples include Wikipedia Discussions Question and answer opportunities, sharing of experiences, lessons learnt Blogs An online journal created by a particular person or team. The owner posts messages and allows others to add their own comments. Adding resources Upload documents, share weblinks, associate published resources from The Knowledge Network website (formerly e-Library) E.g.http://www.knowledge.scot.nhs.uk/child-services

15. More Projects • Training and support for Gorbals project • Patient information for NHS inform • NHS Fife use of FAST

16. NHS Fife Fife Direct FAST Other websites

17. Finish • A truly mutual health service, supported by • empowering organisations, staff, patients and carers to • work and learn in partnership by • accessing, sharing and applying knowledge as • a vital component of improving health and delivering care.