107 East Madison Street Caldwell Building, MSC# G-229 Tallahassee, Florida 32399-4135

1. Monthly Management Report (MMR) Measures WIA An equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. All voice telephone numbers on this document may be reached by persons using TTY/TDD equipment via the Florida Relay Service at 711. 107 East Madison Street Caldwell Building, MSC# G-229 Tallahassee, Florida 32399-4135

2. Monthly Management Report • Training Objectives • Report: • Design • Data Capture Time Frame • Location (Website) • Data Retrieval Sources • Measure Types • Measures • Regional Measure Analysis

3. Monthly Management Report Designed to display: • Monthly performance data from the Management Information Systems (MIS) • Provides a summary count (numerator, denominator, and rates) for regional activities and outcomes for the State fiscal year • State fiscal year (July 1 to June 30) • Cumulative performance data • Regional / DEO contracted performance measures • Comprised of 28 performance measures • Year to month basis • The Department of Economic Opportunity (“Agency”) compiled this report from data provided by other organizations.  Neither the State of Florida nor the Agency makes any warranty, expressed or implied, including the warranties of merchantability and fitness for a particular purpose arising out of the use or inability to use the data, or assumes any legal liability or responsibility for the accuracy, completeness, or usefulness of any information disclosed. 

4. Monthly Management Report • Data captured: • On the first business day after the 15th day of the following reporting period (month) • Posted approximately 20 days after the end of the reporting period • Example: January data posted February 20 • Posted to the Department of Economic Opportunities Website • http://www.floridajobs.org/workforce/os_reports.html • First report posted in 2002

5. Monthly Management Report The data used in the reports comes from: • The Department of Children and Families (DCF) • DEO (One Stop Service Tracking) • Employ Florida Marketplace (EFM)

6. Monthly Management Report Measure Types • Short-term measures • 12 WIA • 4 Welfare Transition • 4 Wagner-Peyser • 2 Veteran • 6 Customer Satisfaction

7. Monthly Management Report • WIA Outcome Data: • Closure Based • Administrative/Case Management Data • No UI Wage Data • Monthly and Year to Date

8. Monthly Management Report Measures 1 Welfare Transition Entered Employment Rate 2 Welfare Transition Entered Employment Wage Rate 3 Welfare Transition All Family Participation Rate 4 Welfare Transition Two Parent Participation Rate 5 WIA Adult Employed Worker Outcome Rate 6 WIA Adult Entered Employment Rate 7 WIA Adult Entered Employment Wage Rate 8 WIA Dislocated Worker Entered Emp Rate 9 WIA Dislocated Worker Entered Emp Wage Rate 10 WIA Adult and Dislocated Worker Entered Emp Rate 11 WIA In-School Youth Outcome Rate 12 WIA Out-Of-School Youth Outcome Rate 13 WIA Younger Youth Skill Attainment Rate 14 WIA Younger Youth Positive Outcome Rate

9. Monthly Management Report Measures Cont. 15 Timeliness of Data Input For WIA Participations 16 Timeliness of Data Input For WIA Closures 17 Wagner-Peyser Entered Employment Rate 18 Wagner-Peyser Entered Emp Rate for those Employed at Participation 19 Wagner-Peyser Job Placement Wage Rate 20 Wagner-Peyser Percent Of Job Openings Filled 21 Short-Term Veterans Entered Employment Rate 22 Short-Term Vet Entered Emp Rate for those Employed at Participation 23 Customer Satisfaction - WIA Individuals 24 Customer Satisfaction - Wagner-Peyser Individuals 25 Customer Satisfaction - All Employers 26 Customer Satisfaction - Planned Sample WIA 27 Customer Satisfaction - Planned Sample Wagner-Peyser 28 Customer Satisfaction - Planned Sample Employers

10. Monthly Management Report Measure 5. WIA Adults Employed Worker Outcome Rate • Numerator: The number of WIA adults employed at participation minus global exclusions, who entered employment at case closure and attained a credential • Denominator: The number of WIA Adult case closures that were employed at participation minus global exclusions

11. Monthly Management Report Measure 6. WIA Adult Entered Employment Rate • Numerator: The number of WIA Adults who were not employed at participation minus global exclusions, who entered employment at closure • Denominator: The number of WIA Adult case closures not employed at participation minus global exclusions

12. Monthly Management Report Measure 7. WIA Adult Entered Employment Wage Rate • Numerator: The average WIA Adult program hourly wage at entry into employment • Denominator: The regionally adjusted Lower Living Standard Income Level (LLSIL) for a family of three

13. Monthly Management Report Measure 8. WIA Dislocated Worker Entered Employment Rate. • Numerator: The number of WIA Dislocated Workers who were employed at case closure • Denominator: The number of WIA Dislocated Workers case closures

14. Monthly Management Report Measure 9. WIA Dislocated Worker Entered Employment Wage Rate. • Numerator: The average WIA Dislocated Worker program hourly wage at entry into employment • Denominator: The regionally adjusted Lower Living Standard Income Level (LLSIL) for a family of three

15. Monthly Management Report Measure 10. WIA Adult and Dislocated Worker Employment Rate. • Numerator: The unduplicated number of WIA Adult and Dislocated Workers who were employed at case closure • Denominator: The unduplicated number of case closures that were WIA Adult and Dislocated Workers

16. Monthly Management Report Measure 11. WIA In-School Youth Outcome Rate • Numerator: The unduplicated total of those who obtain a credential or a diploma or at case closure were in post-secondary education or advanced training or qualified apprenticeships or the military or who had entered employment • Denominator: The number of Older and Younger Youth case closures minus global exclusions that had no high-school diploma or the equivalent at participation (less than 12th grade) and who were in secondary school at participation

17. Monthly Management Report Measure 12. WIA Out-of-School Youth Outcome Rate. • Numerator: The unduplicated total of those who obtain a credential or a diploma or were in post-secondary education or advanced training or qualified apprenticeships or the military or who had entered employment at case closure • Denominator: All Younger Youth and Older Youth (including those jointly served as adults), and youth 18-21 served as adults only, minus global exclusions, who were not in secondary school at participation and who were not in secondary school at case closure

18. Monthly Management Report Measure 13. WIA Younger Youth Skill Attainment Rate. • Numerator: Goals attained during the month • Denominator: For the month, Goals due to be attained and exited, goals not due but exited and basic skills deficient without basic skill goal set and non basic skills deficient without goal set

19. Monthly Management Report Measure 14. WIA Younger Youth Positive Outcome Rate. • Numerator: The number of WIA Younger Youth (14-18) that exited the program minus global exclusions, with positive outcomes (enter employment, military, apprenticeship programs, post-secondary education, or receive a diploma) • Denominator: The number of WIA Younger Youth (14-18) case closures, minus global exclusions

20. Monthly Management Report Measure 15. Timeliness of Data Input for WIA Participants. • Numerator: The sum of the days between the participation dates (first activity) and the dates the participants are data entered into the EFM system • Denominator: The number of WIA participants entered into EFM during the month

21. Monthly Management Report Measure 16. Timeliness of Data Input for WIA Closures. • Numerator: The sum of the days between the closure dates and the dates the closure data are entered into the EFM system • Denominator: The number of WIA Closures entered into EFM during the month

22. Monthly Management Report Measure 23. Customer Satisfaction - WIA Individuals • Numerator: The weighted average of WIA participant ratings on each of the 3 questions regarding overall satisfaction reported on a 0-100 scale based on the American Customer Satisfaction Index (ACSI) • Denominator: The number of WIA participants responding in the monthly telephone survey

23. Monthly Management Report Measure 24. Customer Satisfaction – Wagner-Peyser Individuals • Numerator: The weighted average of Wagner-Peyser job seeker ratings on each of the 3 questions regarding overall satisfaction reported on a 0-100 scale based on the American Customer Satisfaction Index (ACSI) • Denominator: The number of Wagner-Peyser job seekers responding in the monthly telephone survey

24. Monthly Management Report Measure 26. Customer Satisfaction – Planned Sample WIA • Numerator: The actual WIA customer satisfaction sample size for the month • Denominator: The planned WIA customer satisfaction sample size required for the month

25. Monthly Management Report • DEO online reports • DEO Reports Page • Front-End Reports on EFM • EFM Data Store Queries

26. Questions ? Monthly Management Report (MMR) Measures Telly Buckles Performance Reporting and Analysis – Supervisor850.245.7149 telly.buckles@deo.myflorida.com 107 East Madison Street Caldwell Building, MSC# G-229 Tallahassee, Florida 32399-4135