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Messages Communication Conseil

Messages Communication Conseil. About Flight Firming and Revenue Management. Contents. MCC general overview. Airline products. Flight firming automats. Integration to Revenue Management . Company Overview.

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Messages Communication Conseil

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  1. Messages Communication Conseil About Flight Firmingand Revenue Management

  2. Contents • MCC general overview • Airline products • Flight firming automats • Integration to Revenue Management Messages Communication Conseil

  3. Company Overview • Since 1989, MCC provides products, solutions &  technical architecture consultancy in the areas: • Airline • Finance • Document processing Messages Communication Conseil

  4. Airline Products & Services • Airline companies and travel agencies sales-platform assistants, CRM (Q+@) • Alert messages emission (WIP) • Flight firming automats (LEON, DUPE, VIKTOR) • Service: specific software development • Consulting Messages Communication Conseil

  5. Flight Firming Concept • Several sales policies and pax behaviors according to: • Markets (office ids): • Agencies: « cultural/legal » forms of sales • Pax: cultural approach of travel/price • Areas (city pairs): • Agencies: domestic / long haul • Pax: importance vs distance • Classes (booking/transport): • Agencies: level of service, loyalty • Pax: Business/Economic… Tourist Messages Communication Conseil

  6. Flight Firming Automats Suite • LEON: Detects the reservations with wrong ticketing or without any ticket issued according to the diad or the TTL. (pre-flight checking) • DUPE: Detects the passengers PNR booked several times for the same travel at the same dates. (pre-flight checking) • VIKTOR: Processes the PNR of the NO-SHOW passengers coming from PFS. (post-flight checking) Messages Communication Conseil

  7. Automats Management • Ergonomic java user interface for configuration. • Effective processing on a dedicated server: • Scheduling (24/24 – 7/7). • Perform access to GDS resources (transactions) • Production of statistical results files • Statistical analysis performed on workstation (Spreadsheet, DBMS …) Messages Communication Conseil

  8. Flight Firming Actions • Measures for the unreliable reservations: • Notify the agencies (RM, SSR,…) • Flight segment cancellation (when PNR remains untouched) • “Coupling” notifications and cancellations Messages Communication Conseil

  9. Flight Firming Advantages • Financial • Reduce «Booking Fees» from the GDS. • Allow seat reselling. • Educational • Dissuade from “irregular behaviour“ observed in the seat-selling process. • Lead to the idea that the Airline Company has acquired a powerful and flexible tool to control and spot out these behaviours. • Ideal tools to enforce the use of rules procedures in a focused commercial campaign (special offer with ticketing…) without delay and deficiency. • Productivity • Suppress repetitive tasks. Messages Communication Conseil

  10. Benefits Simulation Table Messages Communication Conseil

  11. Flight Firming Revenue Management • LEON, VIKTOR & DUPEare well fitted as a Revenue Management system complement. • These automatssmoothes the no-show/go-show behaviour for the different reservation classes : • The “Revenue Management” system is able to provide an accurate forecast on proposed “overbooking” for each flight. • They help to control risk and to load planes correctly. Messages Communication Conseil

  12. Flight Firming Statistics Messages Communication Conseil

  13. Flight Firming Analysis by Area Messages Communication Conseil

  14. Flight Firming Graphs byArea Messages Communication Conseil

  15. Flight Firming Analysis by Market Messages Communication Conseil

  16. Flight Firming Graphs by Market Messages Communication Conseil

  17. More about MCC • Check the http://www.mcc-soft.com • E-mail us : mcc@mcc-soft.com • Call us: +33 1 44 93 24 24 • Fax us: + 33 1 44 93 24 25 • Mail us : Messages Communication Conseil 35, rue Chanzy F-75011 PARIS FRANCE Messages Communication Conseil

  18. Thank you for your attention ANY QUESTIONS ?

  19. ABOUT FLIGHT FIRMING AND REVENUE MANAGEMENT By FREDERIC ODEN 9 MAY 2001 17:00 – 17:20

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