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Better IT Programming Through the Quality Review Process

Better IT Programming Through the Quality Review Process. Alexandra Sielaff, PhD, College Advancement & Kim Ehlert, Associate Dean, Business Information Technology Waukesha County Technical College January 2011. Wisconsin Technical College System Quality Review Process.

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Better IT Programming Through the Quality Review Process

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  1. Better IT Programming Through the Quality Review Process Alexandra Sielaff, PhD, College Advancement & Kim Ehlert, Associate Dean, Business Information Technology Waukesha County Technical College January 2011

  2. Wisconsin Technical College SystemQuality Review Process

  3. Programmatic Challenges:Programmer Analyst and Computer Support Specialist • Low Retention • Decreasing Graduation Rates • Female/Male Ratio • Misaligned Curricula • Need for Integration of New Technology • Increased Interest in Four-Year Transfer

  4. CSS Scorecard Performance

  5. Program-Related Employment

  6. Multiple Methods of Investigation • Scorecard Analysis & DWD Data • Employer Focus Group: • Occupational Tree • Critical Criticals • Sister College/Articulation Discussion • Graduate Follow-up • Enrollment Analysis • Is/Is Not • Advisory Committee • DACUM • Student Interviews • Student/Graduate Survey • GIS (for Computer Support Specialist) • Comprehensive Summary Matrix

  7. Computer Support Specialist Is/Is NotSpecial Thanks to Brenda Wolfe

  8. Computer Support Specialist Is/Is Not

  9. Programmer AnalystIs/Is Not Matrix

  10. Programmer Analyst Is/Is Not Possible Causes: • Student is over extended • Work ethic of millennial = 52% of PA program students are age 22 and under • Young males (Possible) • They get a job • Fewer jobs • Transfer to another college in same program • Transfer to another program at WCTC • Transferring to a institution that takes less time • Program is missing web courses • Curriculum is difficult • Examination method • Text confusing • Oracle • Students leave due to not seeing relevance of curriculum to real world applications with statistics class • Lack of gender diversity

  11. Programmer/AnalystEmployer Focus Group • Sean Barry, Laughlin-Constable • Ron Richard, Independent • Ben Bender, Serigraph • Mary Van Himbergen, RF Technologies • Rob Foxx, Foxx Technologies • Robert Woods, A Bit Above LLC • Seth Hill, Mathematic Arts • Lillie, Paperless LLC • Jill McHenry, ProHealth Care Inc.

  12. Programmer/Analyst Occupational Ladder, QRP, April 2009 CIO COLOR KEY IT Manager SD Organizational Skills Occupational Title System Architect Project Manager + MBA Degrees/ Certifications/ Associations 4-Year Degree Technical Skills Budget and Planning Developer Team Leadership Personal Attributes Career Certifications Ability to communicate with nontechnical users. Assertive DBA Programmer Analyst SME “People” Manager Trainer Can be put in front of a customer Requirements gathering/ analysis Industry Certifications Work sample (recent grad) Work in team and/or self-directed Technology Certifications Testing Membership in professional/ academic groups 2-Year Degree Jr. Programmer Lean Methodology Certification Development Methodology Work Experience Flexibility Can switch tasks fast Specific Languages/Skills Ability to say “I don’t know” when you don’t and learn from these. Someone who can take criticism/ correction without getting angry. Ability to recognize a mistake every time you repeat it. Write documentation Ability to ask for help Tools/Platforms Has a memory Estimating Basic Typing Able to learn independently Arithmetic and Algebra Taking initiative/ ownership Spelling Adaptability Logic Consistent Communication of technical concepts Trainable/ Coachable Teamwork PMI

  13. WCTC’s Critical Life Skills

  14. P/A and CSS Critical Criticals Computer Support Specialist 1. Interpersonal Communication2. Teamwork/Effective Relationships3. Problem Solving4. Conflict Resolution5. Critical Thinking6. Time Management7. Stress Management/Coping w/ Change8. Career Development9. Valuing Diversity/Professional & Personal Ethics/ Social Responsibility/ Effective Leadership10. Information Seeking Programmer/Analyst • Critical Thinking • Problem solving • Information Seeking • Teamwork/Interpersonal Communication • Conflict Resolution • Time management • Coping with change • Professional and personal ethics • Science and technology • Reading/writing/mathematics/ grammar

  15. Sister CollegeArticulation Discussion • Steven Bialek, MSOE • Chris Head, Cardinal Stritch University • Dr. Charlie Hill, UW-Oshkosh • Dr. Chenglie Hu, Carroll University • Kelly Hudson, UW-Oshkosh • Dr. Wooseob Jeong, University of WI at Milwaukee • Mike Konemann, Carroll University • Melissa Schmidt, UW-Oshkosh • Walt Swiger, Cardinal Stritch University • Dr. Ann Williams, Ottawa University

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